Great staff and company. They did a great job on my system. Very professional peopleread more

"I make $2 million a year. I don't need your money, and I don't care about your bad review."…read more That was essentially the response I received from the owner of Miami Pro Audio in Jacksonville after his shop took my 4Runner at 7:45 AM for a Wolfbox G900 TriPro installation, kept it for nearly nine hours without calling or texting me a single time, and then informed me--only after I left work early and physically showed up at 4:30 PM--that they intended to keep my truck until noon the following day. This was an installation I had scheduled nearly two weeks earlier, on August 14. I had already paid Miami Pro Audio $310.05 up front for the installation, supplied the Wolfbox and everything necessary for the job, and had been given an initial estimate of approximately three hours. I planned my day around giving them roughly four hours. Instead, 8 hours and 45 minutes passed without a single status update. No phone call saying they were running behind. No text saying there had been a problem. No request asking whether I could leave my vehicle overnight. Nothing. I finally left work early and went to the shop myself because I hadn't heard from them. That's when the owner casually told me my truck wouldn't be ready until noon the next day. I told him that was unacceptable. I told him I had other obligations and could not simply leave my vehicle there overnight without notice. I also told him plainly that this was no way to run a business. For absolute clarity: I did not curse at him. I did not threaten him. I did not call him names or personally insult him. I spoke firmly and with conviction because I believed--and still believe--that his business was responsible for the situation. His response was essentially that it was what it was. He shrugged. So I called my wife, again, to come pick me up. She drove over, got me, and we began the roughly 30-minute drive home. About 15 minutes down the road, my phone rang. It was the owner. Now, suddenly, he wanted me to come back and get my truck. He told me he was refusing to finish the installation because he didn't like the way I had spoken to him. When I told him that the failure here was his company's--not mine--he responded by telling me words to the effect of: "I have 900 reviews. I make $2 million a year. I don't need your money." He also made it clear that he didn't care about me leaving a negative review. So let's put that into perspective. I made an appointment nearly two weeks in advance. I prepaid $310.05. I dropped my vehicle off at 7:45 AM. They had it for 8 hours and 45 minutes without contacting me once. I had to leave work early and physically go to the shop just to learn that they planned to keep my vehicle overnight. And after I objected to that treatment--without cursing, threatening, or personally insulting anyone--the owner decided that the problem was how I spoke to him. We turned around and drove back. They then spent approximately another 30 minutes removing the work they had already completed so they could return my truck to me. To their credit, I received a full refund of my $310.05. However, my 4Runner was returned to me with the interior dirty. There was no apology. And that's what makes this experience so remarkable to me. The installation taking longer than expected was never the real problem. Anyone who has ever worked on a vehicle understands that jobs run long. Parts don't cooperate. Another job causes a delay. An installer runs into something unexpected. A three-hour job can become five or six hours. That's life. But when you're holding somebody else's vehicle, communication isn't optional. One phone call during those nearly nine hours could have changed the entire situation: "We're running behind. We're sorry. We aren't going to get this finished today. Can you leave the truck overnight, or would you like to reschedule?" That's it. Instead, I received zero communication, discovered the overnight delay only because I showed up myself, received no apology, and then had the owner refuse to complete the work because I firmly told him that his company's handling of the situation was unacceptable. And apparently the justification for being willing to lose a customer was that he has 900 reviews and makes $2 million a year. I can't speak for anyone else's experience with Miami Pro Audio. I can only tell you exactly what mine was. And based on that experience, I would never trust Miami Pro Audio with one of my vehicles again.

Had a 9am appointment drove an hr there to be told would be around closing time before it would be…read moreready! When I called to schedule the appointment I told them I would be waiting for it and would only take 2 to 3 hrs since I was first appointment! I will not be coming back and employees didn't even show up till 5mins till open!

Locally owned and operated spot. They've come through for me in a pinch a few times. Always my…read morefirst call.

I purchased a Sony XAV-AX4000 radio from an online retailer and did a self install back last year…read morein October. The install did fine but after a few weeks the radio started not turning back on after turning the car back on the next day. The only thing that would work was to pull the fuse. Afterwards the radio would work fine for a day to two. Then it started doing it more and more. The online retailer sent me a new radio and helped me with the install. A few weeks later it started doing it again with the second radio. The online retailer couldn't help anymore. I told my wife "I give up"..... I drove by Rollin Sound and discussed my situation with them and they said no problem they know exactly fix the problem. I set up an appointment for the next day. So today I can in and dropped off the 2014 Volkswagen Beetle. Within 30 minutes they were done!!!! Both the guys that work there are very professional and super friendly and knowledgeable! So glad I stop by and had them fix this problem! My wife is happy as well! Thanks Rollin Sound for a job well done!

Excellent Service! Just put 2 twelves in the back of my car and it sounds amazing! Check out RSX,…read morethey will hook you up!

A few years ago my wife had some stereo equipment installed in her 4Runner from this shop and the…read moreattention to detail on the installation and sound impressed me. I recently got a base model Mustang and wanted to fix what the factory called a stereo so I called this shop. I was worried about keeping steering wheel controls and the back up camera. I called this shop and spoke with Charles. I was pleasantly impressed that he listened to what I wanted and took the time to discuss options. There was zero pressure and I was never pushed on a product. I ended up getting a complete stereo system with subwoofers. I hitched a ride with a friend and got to the shop a few hours earlier than it was supposed to finished and saw that they had a protective steering wheel cover and seat cover on it. I was happy to see that they treated it with care. Charles tuned the system, which made it sound like I was in the front row of a live show. He also took the time to sit in the vehicle with me and explain features and made sure I was happy. To sum it up, I found someone with a passion for what they do and they earned a life long customer. Thank you!

I've been going to Charles since the old shop. Great service and very knowledgeable when it comes…read moredown to sound systems and alarms as well as wiring. Best place to get anything custom related done to your automobile. Will continue to do business with the guys at First Coast Audio Creations.

Good quality, fast service, friendly people never have problem with the tint on the windows been…read morecoming here for years

Fast and friendly work. They were on time and availability was awesome after several failed…read moreattempts with other companies I am sure to recommend this one!

JB was extremely knowledgeable and friendly, clearly communicating in laymen's terms so we…read moreunderstood. He diagnosed the Viper alarm system promptly and found a solution for us. His price was very reasonable. He not only diagnosed the original problem but found a problem unrelated to the Viper. JB went above and beyond for us. Can't say enough about Rollin Sound!

tried to quote me $500 bucks for installing 4 after market door speakers when others quoted me…read more$100-$200 for the simple job. I haven't been here (so i can't comment on how their quality of work is) but I won't ever with the kind of prices they charge. Places like this is what give the industry a bad name. Go somewhere else.

Very very good prices on installation radio and amps he know what he is doing been going their for…read moreyears. And yes he is open on Saturdays every Saturday no matter what the internet says

Great service. Able to fix my GPS antenna issues no muss no fuss. Honest shop and quick service.read more

Very Very Professional. This is one company that I used in the past and I will always use this…read morecompany to install my stereo and whatever vehicle vehicle I have brought to them. They always did very good work and I highly recommend them.