Great staff and company. They did a great job on my system. Very professional peopleread more

"I make $2 million a year. I don't need your money, and I don't care about your bad review."…read more That was essentially the response I received from the owner of Miami Pro Audio in Jacksonville after his shop took my 4Runner at 7:45 AM for a Wolfbox G900 TriPro installation, kept it for nearly nine hours without calling or texting me a single time, and then informed me--only after I left work early and physically showed up at 4:30 PM--that they intended to keep my truck until noon the following day. This was an installation I had scheduled nearly two weeks earlier, on August 14. I had already paid Miami Pro Audio $310.05 up front for the installation, supplied the Wolfbox and everything necessary for the job, and had been given an initial estimate of approximately three hours. I planned my day around giving them roughly four hours. Instead, 8 hours and 45 minutes passed without a single status update. No phone call saying they were running behind. No text saying there had been a problem. No request asking whether I could leave my vehicle overnight. Nothing. I finally left work early and went to the shop myself because I hadn't heard from them. That's when the owner casually told me my truck wouldn't be ready until noon the next day. I told him that was unacceptable. I told him I had other obligations and could not simply leave my vehicle there overnight without notice. I also told him plainly that this was no way to run a business. For absolute clarity: I did not curse at him. I did not threaten him. I did not call him names or personally insult him. I spoke firmly and with conviction because I believed--and still believe--that his business was responsible for the situation. His response was essentially that it was what it was. He shrugged. So I called my wife, again, to come pick me up. She drove over, got me, and we began the roughly 30-minute drive home. About 15 minutes down the road, my phone rang. It was the owner. Now, suddenly, he wanted me to come back and get my truck. He told me he was refusing to finish the installation because he didn't like the way I had spoken to him. When I told him that the failure here was his company's--not mine--he responded by telling me words to the effect of: "I have 900 reviews. I make $2 million a year. I don't need your money." He also made it clear that he didn't care about me leaving a negative review. So let's put that into perspective. I made an appointment nearly two weeks in advance. I prepaid $310.05. I dropped my vehicle off at 7:45 AM. They had it for 8 hours and 45 minutes without contacting me once. I had to leave work early and physically go to the shop just to learn that they planned to keep my vehicle overnight. And after I objected to that treatment--without cursing, threatening, or personally insulting anyone--the owner decided that the problem was how I spoke to him. We turned around and drove back. They then spent approximately another 30 minutes removing the work they had already completed so they could return my truck to me. To their credit, I received a full refund of my $310.05. However, my 4Runner was returned to me with the interior dirty. There was no apology. And that's what makes this experience so remarkable to me. The installation taking longer than expected was never the real problem. Anyone who has ever worked on a vehicle understands that jobs run long. Parts don't cooperate. Another job causes a delay. An installer runs into something unexpected. A three-hour job can become five or six hours. That's life. But when you're holding somebody else's vehicle, communication isn't optional. One phone call during those nearly nine hours could have changed the entire situation: "We're running behind. We're sorry. We aren't going to get this finished today. Can you leave the truck overnight, or would you like to reschedule?" That's it. Instead, I received zero communication, discovered the overnight delay only because I showed up myself, received no apology, and then had the owner refuse to complete the work because I firmly told him that his company's handling of the situation was unacceptable. And apparently the justification for being willing to lose a customer was that he has 900 reviews and makes $2 million a year. I can't speak for anyone else's experience with Miami Pro Audio. I can only tell you exactly what mine was. And based on that experience, I would never trust Miami Pro Audio with one of my vehicles again.

Good quality, fast service, friendly people never have problem with the tint on the windows been…read morecoming here for years

Fast and friendly work. They were on time and availability was awesome after several failed…read moreattempts with other companies I am sure to recommend this one!

I'm furious with the work they did. It looks like something I could've slapped together in my…read moredriveway. They yanked my tire jack out from under the seat just to cram the amp in there, then dumped the jack in the truck bed like it was trash. The amp under the driver's seat has a DSP sitting loosely on top of it, sliding around every time the seat moves, and they actually hot glued the amp to the DSP. Who does that? They mounted fuses directly to the battery -- so what am I supposed to do when the battery needs replacing? The wiring is a complete disaster, a tangled mess with zero zip ties, and one tweeter is missing. I expected real professionals, not this careless, half baked nonsense. I'll take the blame for not spelling out every tiny detail, but that doesn't excuse the sheer indifference and laziness these guys showed. It's unbelievable. On top of all this, it took three weeks and cost over $3000. Also, I had to spend an additional $3500 to have it done properly.

The service was absolutely amazing. I recently purchased a 2021 Dodge Durango and they had all the…read moreneeded equipment to make my vehicle shake. The service was fast and the price was amazing. I definitely will be recommending them to others. Thanks Miami Pro Audio!!!!!

JB was extremely knowledgeable and friendly, clearly communicating in laymen's terms so we…read moreunderstood. He diagnosed the Viper alarm system promptly and found a solution for us. His price was very reasonable. He not only diagnosed the original problem but found a problem unrelated to the Viper. JB went above and beyond for us. Can't say enough about Rollin Sound!

tried to quote me $500 bucks for installing 4 after market door speakers when others quoted me…read more$100-$200 for the simple job. I haven't been here (so i can't comment on how their quality of work is) but I won't ever with the kind of prices they charge. Places like this is what give the industry a bad name. Go somewhere else.

In my review yesterday I was remiss for not mentioning the great service David, Albert and Danny…read moreprovided. Very competent. You can trust that you are getting excellent service for a fair price.

Danny provided a quote very quickly, they installed a new Porsche radio in my older car that had…read moreupdated tech like apple car play. It was so neat and the radio sounds great. The price was a great value for the service, would highly recommend

Stopped in to try and get my sunroof repaired. A young man took a look and said he would call me…read morewith an estimate. That was four days ago. Perhaps this is the busy season.

They did a wonderful job at a reasonable price, especially considering what the dealer quoted me…read more Highly recommend if you have sunroof issues!

Did work in a few hours, few wrinkles but heat should stretch them out, 3 year warranty period!read more

I had replacement door inserts installed recently and was very impressed. Ronnie delivered on all…read morelevels - fair pricing, quality and speed. He had it completed the same day! I highly recommend and will be returning for more work.

The replaced the headliner on my Porsche Cayman. It was done same day and looks absolutely…read morefantastic! Great friendly service and easy online estimates.

Had a BMW convertible where the top was in good shape but the corner had come loose and was…read moreleaking. Sargeants repaired it at a fair price, and did not try to talk me into replacing the top. Work was done in a timely fashion.