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    ExtraMile

    3.0 (2 reviews)
    Open Open 24 hours

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    5 months ago

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    1 year ago

    Absolutely love the. Carwash here. Best one ever my car is so clean each time the staff is the coolest most helpful

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    Rite Aid

    (142 reviews)

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    Shelves were empty or nearly empty. I thought we might be back in pandemic…read more.. Not an employee in sight

    HORRIBLE CUSTOMER SERVICE at the front counter for the general store…read more Went in this evening around 7:30pm. Was purchasing several large cereal boxes and an electric razor. The cashier, Eddie, was extremely ARROGANT AND HARSH. He charged me for 2 bags, which was fine because I was using EBT for the purchase, so it would come off and it did, and then he charged for 2 more bags because the other 2 bags came off for the EBT. That means he manually charged me for a total of 4 bags. When I brought this to his attention, he said that since I was also purchasing an electric razor which is not a food item, he was completely justified in charging for the bag charges, even though I was purchasing 2 large boxes of cereal. I told him to cancel my whole order, as I was completely frustrated with him at this point, and he did not even inform me he was charging me for additional bags. To make matters worse, the assistant manager-Jeff was standing there and did not intervene in what was clearly a very bad customer service experience. I was so frustrated, I called the store back when I got home, and Jeff was very apathetic to me. I told him that I was extremely upset about what had just happened and also that he did not intervene, as Jeff has seen me there a few times and knows me as a regular customer there. Jeff did not want to take any proactive actions as part of the managerial staff there, and instead told me to call back in 2 days and speak with the store manager, David. This is actually the 2nd time I have had a horrible customer experience with Eddie. 2 months ago I purchased some food items and a battery for my smoke detector. Eddie charged me twice for the one single smoke detector I was purchasing. It was an ordeal to have him fix his error, as he insisted he had made no mistake at all. Then when he finally took off the extra charge, he was extremely ARROGANT AND HARSH, and made no apology for his mistakes and HORRIBLE ATTITUDE.

    Shell

    Shell

    (55 reviews)

    $$

    I was cycling on the Peter's Canyon River Trail from Back Bay heading to Portola on a 85 degree day…read morelast weekend, mile 30 and I was out of liquid--totally parched. This place is right off the trail. Popped in here because my friend from France Pierre said the best cycling recovery drink is Perrier! And it's also my favorite drink! And guess what? They have it here! I got the Perrier Lime. (Wished they still had the lemon one.) But here you have to pay the price for that level of recovery all the way from France on a hot day on the trail in Irvine: $2.63 Worth every penny! I powered it back to my car 8 more miles. They have ample polls to lock up your bike outside and you better do so! There were some suspicious people hanging outside smoking who I later saw pushing shopping carts from Ralphs on the trail. One guy was pushing a bicycle--don't let that be yours. Irvine today is not the Irvine of 10 years ago! Lock up! Anyway on the receipt it says "7-Eleven". But it does not say 7-Eleven on the front. It just says Food Mart. But as long as they have Cold Perrier they can call themselves anything--I don't care. Employees here were friendly and wished me well. It's also a Shell gas station--a brand I do not use.

    To the staff working here: customers should never be touched under any circumstances. During my…read morevisit, I experienced an invasion of personal space that made me uncomfortable and felt unnecessary and intimidating. I made it clear after that I did not want to be touched, and that boundary should not need to be stated at all. I was simply trying to make my purchase and leave, not deal with behavior that crossed professional boundaries. Customer service should be respectful and focused on assisting shoppers, not creating discomfort. After reading other reviews mentioning rudeness, inappropriate behavior, and similar issues, it seems this may be a pattern. Management seriously needs to address staff conduct and training, because this type of behavior is unacceptable in any establishment.

    ExtraMile - convenience - Updated May 2026

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