easy access, clean drive aisles and wonderful experience with the store manager at this location. Totally 5 stars!!

TOTAL SCAM!!! Rented a unit in March 2023 and in May they notified me that they were doubling the price on my unit. DOUBLE!!! I get that the rates can increase but to raise it so quickly by so much is ridiculous! I've rented units at competitors long term and never had the price increase more than $10. The units are dirty and full of bugs and they get water in them. Found a better deal at a nicer location with a competitor. I will NEVER rent from these scammers again! $200 a month for a non temp controlled 5x10 unit is insane! And after reading other reviews, it appears that if you live out of state, they will take advantage of you. I moved to Ohio and needed the unit to store things until I could come back to collect the rest. These scammers seem to prey on out of state renters. BEWARE!!!! read more

Much like all the storage places, they entice you with a good rate to move in but then Jack the prices after 6 months by 40 percent. The place is clean and nice, but you have to really argue with them every 6 months or they'll just raise the price without notice. The way you beat them at this game is make sure all your stuff is in easy to move tubs. They count on you not wanting to rent a truck and move all your heavy stuff. So, if you have heavy stuff like a bed or a old dresser or other crap it's actually better to just leave it there and buy new rather then pay the extra money to store it. The tubs are easily moved to a new storage place and thell give you first month free and a good rate. Leave the old crap in the current place and let them deal with it. All these places play the same price gouge game. So keep your stuff easily movable and leave the crap behind. It's cheaper then storing it let them toss it or sell it. read more

DO NOT RENT HERE!!! TOTAL SCAM ON PRICING! Recently rented unit as of March 2022, for rate of $109. I just got notice that rate is increasing nearly 100%, yes you read that correctly. Double the price after just 3 months. Apparently in the fine print they reserve the right to raise rates at any time, by ANY amount. I just moved to new york city, have no car anymore, and now my things are being held hostage essentially for double the price I agreed to, after merely 3 months. Ive used rental units in the past and NEVER have I encountered such an egregious business practice and price gouging. I was basically told that since the size of my unit is in high demand, they raised the rates and do not care at all about keeping existing customers. I am appalled. read more

DO NOT USE THIS PLACE, TOTAL SCAM!! Recently rented a unit at this place in Springfield, PA, in April this year for $66/per month. Just 3 MONTHS later I recv'd notice stating on August 1st, my rent would increase to $109/per month! That's an increase of $43 per MONTH for a yearly increase of $516! And this is for their SMALLEST UNIT (4' 5'). This place lures people in with cheap promotional deals & once they have you sign-up they raise the rates! It's called cleaning house because they don't just raise their rates, they make it almost impossible to stay due to their exorbitant increases!! So basically, either pay their criminally insane increases, or get out! I called National Solutions Center, which I was told owns Extra Space Storage & was told someone would be in touch with me. That never happened! Am SO glad I'm DONE with this sham! Put your money & your possessions anywhere else, but DO NOT go to this ripoff place!! read more

Staff is absolutely wonderful. I had an issue after hours with my lock and by the next morning, they had observed, corrected and contacted me to keep my belongings safe. I am more than impressed with the professional attitude and client contact. Highly Recommend read more

Storage place with both temperature-controlled and not units of various sizes. There are two loading areas into the temperature controlled area and two elevators with carts at the ground level. There is an on-site residential manager who has been there for 10 years. The front desk folks can be a bit snarky but ok. The property is gate protected and there are plenty of cameras all around. read more

Way too expensive! Increase every 3 months if paying month to month. If you are fortunate enough to pay year in advance, whatever rate you came in on is locked for that year. Have no clue how they handle another year. I'm out! read more

Four stars for the facility itself - it's immaculate, well set up with plenty of carts, convenient hours, staff returns calls promptly, My only complaint with the unit was poor lighting. Two stars for pricing. I chose a place based on location, and what I could afford. I signed my contract fully understanding that rental was month-to-month (potential tenants, TAKE NOTE.) But after three months, received notice that my monthly rent would be nearly DOUBLE thereafter. Legal? Yes. Ethical or decent? Not to my mind. The gentleman I spoke to about it was very nice, and did work with me and offer a slightly lower new rate, but not low enough. While i am grateful for that attempt, I'm still disgusted with what really feels like bait-and-switch. They could have had my reasonable rent, on time, for two years. Instead, they have an empty unit and unhappy customer. I spent over $600 to move out, to another facility which has only increased their rents once in the last five years. read more

Location: I guess it depends on your definition of convenient. They are right by the blue route which means it is close to major roadways, but you can only come in from the SB side of the road and have to drive about a 1/4 mile up Baltimore pike to do a U-turn into the proper direction, same thing when leaving if you need to turn left. Facility: Very clean, well-lit, well-kept. I definitely feel comfortable walking through the premises and feel safe keeping my belongings there. There are two entrances on either side, cargo carts and large elevators which make the process of transporting everything so much easier. Staff: Very friendly and helpful. There is an on-site residential manager for any assistance that may be required after hours, which is very nice. Experience: Overall, this facility is top-notch when compared to other facilities in this part of Delaware county. Climate controlled units are harder to come by at other places and Extra Space is full of them. If not for the semi-inconvenient location and the fact that this place is on the pricey end I would rate 5 stars. The cost of the units are worth it when you factor in everything else. Definitely would recommend if looking for a climate controlled rental space. read more

This place is like new and very user friendly. The staff has been really great with assisting our every need. With this being said the pricing for the units is very expensive and without there being a first month free promotion and a real need for storage near a job site I would never have rented here. The access off the main roads is also very difficult as there is no left turn into the place meaning you need to pass the place and go about 1/2 mile before you can make a u turn. I am rating a 4 on coustomer service and the facility itself read more

Alex has been extremely helpful! Very nice! Our unit is a good size and he help us pick the right size we need! We have been here for a few weeks but everything has been great since starting to store our stuff. The hallways are always clean and well lit! Highly recommend if your looking for somewhere to store stuff! read more

I found this facility to be beautifully maintained with an incredible management staff. The process of securing storage end to end was wonderful. Highly recommended!! read more

Awesome Facility Dwayne is very easy to deal with and the staff is very friendly and courteous.

I needed a space quickly but wasn't sure what size I would need. The manager was extremely helpful and also conscious of my budget concerns while we figured out the best option. My unit is clean and easy to access. Any supplies I might have needed for packing are available in the office. I'm very satisfied with my experience and recommend this location without reservation. read more

I am very please with Springfield, PA - EXTRA SPACE STORAG!. They are very professional and caring with exquisite attention-to-detail. I first met Lee Crawford, storage consultant, when I first came to research the features of the facility. Lee is a professional and dynamic woman who made me feel empowered during a tough time that I am going through right now. Lee knows so much about storing many different types of items in very protective, appropriate and unique ways - SHE IS LIKE THE MARTHA STEWART OF STORAGE! She is GREAT. I came back to sign up because of Lee's caring and professionalism. On the day I actually came to sign a contract and initially move items in, I met the manager, Dwayne. Dwayne is very professional, patient and skilled. He wears many hats at EXTRA SPACE STORAGE and maintains what has got to be the TAJ MAHAL of storage facilities. This amazing man always seems to be working, yet dignified and patient. Dwayne must have had to have explained rates to me a couple of times before they sank into my stubborn skull, as I was looking at my initial paperwork incorrectly. Through it all, he was as nice and professional as could be. It seemed that he understood that I might be going through a challenging personal time. He did not condescend to me because I am a woman, he was just completely professional. Through the hard time of my family dividing during the holidays, I feel like I have started a little two-person family with Lee and Dwayne supporting me in my earliest new independence. It is truly less scary - feeling like someone is on my team! YOU ARE AWESOME! read more