My wife and I opened 2 storage units in Salem NH, 03079 on October 1, 2024. On October 14, 2024 we realized the 2 units would not be adequate so we requested to cancel the units and move into 2 larger units. We were told that the process is to cancel the smaller units, our money, over $2000, would be refunded within 15 days. Once cancelled we were able to get 2 larger units. At that point we had to pay for those right away. Well, now it's January 15, 2025 and we have still not received a refund for 1 of the 2 units. We have talked to the store manager, Joanne Viera. She has written several tickets (problem reports) but has not been successful in getting a response. I called customer service and also asked Dawn to put in a report. I never heard back from anyone and have not received a refund. I want to state that Joanne Viera has tried to help us but has not been successful. At one point she was told that a check was mailed to us (that what she was told when she inquired about the check). That never happened. It was never mailed. I would not recommend this facility based on customer support or the lack thereof. read more