Great customer service from Carlos. Helped me get into my unit in an emergency. Highly recommend…read morethis location

The worst service is this place. The address is 6040 Lakehurst…read more There's no staff that can help you The people who take care of you treat you badly and don't give any help

I was told that my truck would be delivered today after I pay for the driver's fee $80 through gift…read morecards so I waited that whole day only to find out my truck that's been sitting there at this storage company over 5 months sent me to the police station now I the money I sent to this lady she never did what she said she would do ,beware of her and this company she definitely a scammer.

Very nice place to store your things. The place is clean and well maintained, the staff obviously…read moretaking pride in their establishment. All dealings with the staff were professional and friendly. I definitely recommend for anyone needing storage. Mark C

Complaint: Unacceptable Experience at A+ Storage Junction…read more I want to share an extremely unpleasant and unacceptable experience I had with A+ Storage Junction, involving improper charges, lack of professionalism, and xenophobia. Contract and First Improper Charge On February 5, 2024, I signed a contract with A+ Storage Junction to rent a 5x10 unit for $71.42 (including fees). Chris Jimenez assisted me and stated my payment due date would always be the 7th, as my move-in was scheduled for February 7. On March 6, I went to pay for the following month. Chris claimed he had called me for two days, but I never received any calls. He mentioned a number that wasn't mine. He then told me my payment was due on March 5, not March 7 as he originally stated. When I questioned this, a female employee rudely interrupted the conversation. Chris processed my payment but mistakenly charged the wrong unit (440 instead of 439). He refunded and recharged correctly after noticing the mistake. Second Improper Charge and Xenophobia On March 28, the company wrongly charged $81.77 to my card. On March 29, I went to resolve it politely. I showed my bank statement, but Chris refused to look, acting rude and claiming I was being aggressive--completely false, as I never disrespected him. He even said, "I don't care what's in your bank." He then mocked my English, saying I was speaking incorrectly and needed to learn proper English. I explained I'm Brazilian and still learning, to which he replied, "I'm Cuban, and I speak English correctly." He then made xenophobic remarks, saying "Brazilians think they're above everything," among other offensive comments. I remained calm, trying to resolve the issue. After much insistence, he finally admitted they had charged my card incorrectly again but didn't apologize. He simply told me to return on Monday for the refund. Then, he told me to remove my belongings from the unit. When I asked if I should take this to court, he accused me of making threats and continued making disrespectful comments about Brazilians. I called the police to ensure my rights. The officer confirmed that, unfortunately, xenophobia isn't a crime in Florida but advised me to remove my belongings. Chris then insinuated I was involved with the person from unit 440, claiming my card was saved on their account because, according to him, I was "probably friends with them." This is absurd since the mistake was his. Conclusion: Unprofessional and Discriminatory Company The company charged my card incorrectly TWICE. The attendant lied about the payment due date. I was disrespected and subjected to xenophobia while simply trying to fix their mistake. I do not recommend this company to anyone. I am now waiting for my refund and the return of the proportional amount for the days I didn't use my unit. In almost nine years living in the U.S., I have never been treated so poorly. If you're considering renting storage, stay away from A+ Storage Junction. They make mistakes, refuse responsibility, and disrespect customers.

I too, received excellent service at this location. They were attentive, went out of their way to…read moremake sure I was happy with the location available to park my truck and pleasant to work with. I recommend and would use this location in Kissimmee again.

It was super easy finding a perfect storage size I need. And the price is great!!! I did everything…read moreonline. When I got to the building, it was very easy finding the gate and my rented spot. Everything was very well explained and the entire place is very clean. It makes me very comfortable leaving my belongings there. I highly recommend this company. Thank you!

Very clean and nice place to store your belongings. They have carts to move your items with. We…read moreleft because they raised our rent price and said that they usually raise it 2x a year.

Communication at first was great, then they failed to call me the day prior, I had to call them. I…read moreconfirmed with them again what was needed as far as truck, lift and provide the dimensions weight everything. The confirmed and said nothing to worry about. they tell me they would arrive between 8-10am then get texted at 10pm the night before saying 12-2pm. 2pm no call no show, 2:20 the driver calls telling me 30-40min. I again to make sure the information and what type of truck and lift gate needed. Driver shows up just before 3pm with a truck that is smaller then needed and with a lift gate smaller and unable to handle the move. Their driver was extremely nice guy. He tired to call his manager who could be heard over the phone bothered that we was called. Worst of all refused to speak with us or rectify the situation. Said we can wait till Monday to speak with the estimate rep. 1st class moving failed and Could not deliver. Cost my business time and money.

Would highly highly recommend 1st class moving ! Our family of 4 just moved from CT to FL…read more The reservation process was smooth, the movers were punctual and great at communicating and did the job (both loading and unloading) so quickly !!! I have not one negative thing to say about this company. Thank you first class for making this process so smooth for us!!

Great location! Luis is the best! Super helpful and attentive! Made sure our move in was nice and…read moresmooth. Always great customer service. Wouldn't hesitate to recommend or use this location again. Thank you!

Moves are tough, but these people make the storage part easy. They have everything in order from…read morewhat you'll need to get your room quick, easy and for a very fair price! They sell products in their front office to combat the non-climate controlled conditions that are also fairly priced and readily available. Very nice people. Easy options for payment and make it easy to cancel your unit - you just need to let them know when you no longer need the storage, remove your items and remove the lock. So easy for such great peace of mind. There's also unique gate codes for entry/exit, and cameras for safety and security.