A kind employee offered to watch my dog while I went to go buy food. From this act alone, I can infer that the customer service is awesome. Much love and I hope this business remains peaceful and beneficial to all. read more

I wouldn't recommend this place to my worst enemy. I got bait and switched when I spoke to Mellissa on the phone and when I came in the next morning(with Andrea) it was $10 more monthly(over $60 when you look at it) which with someone with a fixed income and limited money. This place I left disappointed. I highly recommend going and calling Dollar Self Storage. Best service ever and was $20 cheaper. You won't regret it only 5 mins away. (Talk to Irene say I sent you!) There's a response from the customer service below but I am not wasting my time calling it won't change anything. They have the information. I was quoted with Mellissa $88.20 that included set up, lock and "insurance" after $59.20 monthly. All these "online deals" and "1st month free" is a scam. Also look out for the hidden charges. "Insurance" " set up feee" don't waste your time. read more

Extra Space Storage - Worst place ever! Thumbs down! - Self Storage Near Me - Pico Rivera, California

My first review was followed up by an Emily s. I called the number that she directed me to and there's no such person there this is obviously a canned answer which is to make them look good. Do not trust this company if you're disabled. I'm a disabled person and they won't even accommodate me. I will say this The guy Miguel at the Pico Rivera location was cool, no problem with him. According to company protocol he could not help me out. If you're looking for a really good storage using Nova I've been with them for 30 years never had a problem. read more

Been renting a storage unit 10x10 for about 4 months $90 + $20 insurance , and now they are making me pay double $180 + $20

Location is okay. too many people coming in with weird attitudes. i like to come early morning to avoid the weirdos. Staff is very friendly and helpful. the 3 stars is for the people that use the storage. read more

Alex is always so helpful! His customer service is top notch. He helped when i first started storing here & he's helped me with a slight leak. He helped with my transfer to larger unit SO quickly. Thanks Alex!! read more

No hassle great service. Alex helped me out with my storage. Quick access, fast service at the counter. Very professional. read more

Good Service and friendly staff. Tanya and Christina went above and beyond to deliver outstanding Engagement with me and answered all my questions. Extra space storage is lucky to have you both. I will continue my business at this location. Thank you team. P.S Kevin -you have a golden team that reflects your leadership, Good skill and Bravo. Best- read more

Staff was very nice, friendly & helpful at location. Storage was clean & well lit. Customer on phone was also very knowledgeable & helpful.

I rented about 4 months ago and I didn't want to leave a review until I had some time with this location. So far the service is great and very informative with everything. The property is always clean when I come by and carts are in the lift. Thank you so much Alex and Kevin. Keep up the great work! read more

Alex and Kevin really professional and easy to work with. Storage facility is open until 10pm makes it very convenient to have access to your property. My brother rents there and recommended that I do the same. I will also recommend to friends and family. read more

This place is the worst. Over $10,000 of DJ equipment fishing equipment and they even stole my son's toys was stolen out of my unit and only got back about $1,000 and then then a year later they were painting and the only thing I have worth a value which was my bed had a bunch of overspray on it I first started paying $72 then I went up to 185 the people who worked there are absolutely rude and try keeping my stuff hostage giving me the hardest time to get my stuff back take your stuff somewhere else with all the money this place makes they can't afford a security guard that's absolutely insane I forgot the guys mean who's just an absolute jerk read more

ROOF LEAKING INTO UNIT AND COCKROACHES! Maybe it's my fault for still renting here but it's ridiculous to be paying over 200 dollars to find out the roof is damaged and leaks rainwater into our unit and that there are cockroaches. My proof is attached. Please do not rent here. read more

Extra Space Storage - Brown Cockroach on the carpet even the lift. - Self Storage Near Me - Pico Rivera, California

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Very friendly and helpful staff who provided excellent customer service. Location was quick to check in with me after making a reservation.

Good service Kevin and Miguel assisted me during my time storing here. Will use this place again in the future. Clean and nice location. Offers good storage Montana read more

1st time renting out a storage space, was simple and easy, great help from the employees, highly recommended!

Payed for it over the internet but can't get access till I go on Monday. So you made it an option where you take my money but then I have to wait two days until I get access. read more

Do not rent from this Company, they are the Worst! Only interested in making Money and will Squeeze you for more money. I only had the storage unit for 2 months and are already are raising the price!!! Forgetting we are in a Pandemic and we are still recuperating from this Bad Economy. Greedy, Greedy, GREEDY! I will never Rent from this Company again and I need to Warn others. Keep your money or you will loose it in a Big Way. The units are poorly maintained and NOT worth your money. I am giving this company 1 Star and too bad they don't have a Zero Star!!! Which is Exactly what they deserve. Stay away and rent with another Storage Company you will get a Better Value for your Money. I am living Proof, they will "Steal Your Money"... read more

David Was Great! Service Was A1! Rent here with David! And Kevin The Store Manager! They're the best!

They will raise your rent $100 bucks from one month to the next. How the fuck do you expect your customers to be ok with this? I understand that rent goes up for almost everything, but a full on $100 dollar rent increase in one month? Fuck you guys seriously! read more

DECEPTIVE PRICING Expect a 15% increase in your monthly bill after 6 _and_ 12 months to "keep up with the rising costs associated with providing top-notch service and a clean, secure facility." (see uploaded photos). My 5x10 started at $32, then got jacked up to $37 after 6 months, and then again up to $42 after 12 months. Cmon guys, you're not fooling anyone...stop pretending it's "from time to time" and be upfront about your pricing and maybe your customers won't be so bitter about it. I mean, if your operating expenses decreased...would you reduce all your customers' monthly rates?? Other than the deceptive pricing scheme, the facility is clean and secure and the staff is friendly. Tip: 2nd floor storage along the outside wall gets HOT...so hot they deformed my snowboarding goggles! read more

Extra Space Storage - 6 month rate increase letter. - Self Storage Near Me - Pico Rivera, California

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I'll keep it simple. Do Not Rent here. Prices are low, security is not a priority at this facility. All you need is your code for entry to the grounds, the buildings have easy access to anyone entering, including jumping fences. read more

Extra Space Storage - Entry to buildings. No code needed - Self Storage Near Me - Pico Rivera, California

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Nice clean and easy to access with their digital access, one of the easier storage units to have

super easy to rent a unit and all the staff are nice.

Came here from Public Storage due to them not assisting me and showing me poor customer service. When I arrived here I was greeted by Kevin and he was able to help me and show me different options. I decided to rent here. Only thing I didn't like was that they didn't offer truck delivering service. read more

I've had my stuff there over 1 year and half well my unit got broken into my full down hill mountain bike stolen , 3 sets of Princess house , 2 boxes of China they ram saked my unit they have plenty of time to go through almost every box ! I notified manager she said they have NO CAMERAS ON INSIDE !!! WTF REALLY. Had to wait 2 hours for sheriff to come and fill out a police report. I personally don't recommend this place its leave your belongings at your own risk. read more

This is my second time using this company and I can tell so far it is better than before. Last time I left it was because I had an issue with customer service but now they are treating me right. The guys in the office are very kind and helpful. They made sure I was happy with my move in. We will see what the future holds now. read more

5 stars is even not even enough for the customer service I received from them, namely Marki the csr! She answered all of my concerns and was extremely patient and knowledgeable. The property is cleaner than expected and well maintained. I look forward to doing business here! read more

Marky was great! Customer service was top notch. Got all the information I needed, fast and easy service! Even got a lock and insurance! Thank you!! read more

First unit they put me in leaked when it rained. Second unit they put me in was broken into due to the door latch being loose / defective. Staff was apologetic but I received zero refunds and zero effort to remedy beyond offering me a new unit. read more

Just moved out from this location on Pico Rivera and it was good. Was at this location for 8 months and I finally got my new apartment which means I can now leave and move in. The guys in the front helped me when I started her and they were always nice to me when I asked questions. I will be back again in the future if I need it again. read more

Went in a few days ago and was assisted by Vincent. He was very helpful and professional. We really appreciated his patience while answering all our questions. PS - the office here smells so good! Makes for a relaxing environment during a stressful moving time. read more

Rude customer service. No security cámaras where are need it. Hugo and Vincent were not able to answer my questions. A police friend advised me not to leave my belongings there since they broke in easily. And the storage do not show support. read more

verry good custumber service i recomend this storage to my friends and Family very good staff

Fast and friend service when requesting the rental. Clean, secured and convenient facilities and affordable rental.

This storage place is in an iffy area so I was already kind of skeptic. The price was right though. The lady I signed papers with (magali?) told me there wouldn't be a price increase for a year and "usually" the price only goes up a couple of dollars. I stored my stuff there for 2 years (because I'm military and move a lot) in those two years I was there the price changed 3 times. I was paying 94$ a month when I was first there and I just moved out recently. I was paying 145$ when I left. I had a 10x10, and I thought that jump on price was ridiculous. Just know ahead of time they have specific times when they adjust prices. It's not exactly a year after you move in. The workers there are pretty nice, they try to help as much as they can. I think they had a change in staff recently; they're nice. Nothing was ever broken into (my stuff) I felt safe going there at night, and liked the improvements they were doing to the locks. read more

They suck!!!!!! Twice in less that 1 year they hit me with the.....Rate increase. And their excuse is the go base off the real estate market???? read more

alex and kevin helped me today to find a unit. the ten by ten was fine for what i needed but the building is hot. they said that fans will be installed very soon so that should help the heat. thank you read more

Great place to store. Clean. Well lit. Good prices. Gate hours are great. Good customer service.

What an awesome place to have for storage. Not only was it cheaper then all the other storage places in the area it also has an awesome friendly manager that went over everything in detail. He got me the best deal. Also after I got my storage and left, the manager called me up and said "I got good news for you we now have a different spot available down stairs where you originally wanted I can help you get if you want" WOW that was awsome!!!! Of course I'll take it. That saved me the Housel of having to go up-and-down stairs with my items to store. Two thumbs up for service the manager rocks! At this location. read more