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Extra Space Storage

5.0 (2 reviews)
Closed • 6:00 am - 10:00 pm

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Self storage

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11 months ago

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2 years ago

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Northwest Orlando Storage

Northwest Orlando Storage

(3 reviews)

Horizons West / West Orlando

Nice storage facility. It feels safe to keep my belongings. The property manager Denise was really…read morekind. She helped me out a lot. THANK YOU

I returned a Uhaul truck at this location. Customer service was great! I read the fine print and…read moreunderstood the drop off policies and the filling up of the gas, and the mileage because I asked questions to make it clear to me and I double confirm it with Uhaul Corporate as well as the the local businesses that works with Uhaul for the pick up and drop off of its trucks to make sure all parties are on the same page. When you rent a Uhaul make sure you read the fine print and ask questions if something is not clear. The attendants are not mind readers. You cannot expect them to know what your questions are if you don't ask or if you are not prepared. They will answer the questions to the best of their ability. If somebody at their office cannot answer your questions then find somebody who can. Instead of having to complain alot because you didn't know something and they failed to tell you because you never asked the "question" or made an inquiry about it. Don't just settle for I don't know, get your answer first before signing up for anything to avoid complaints. The Assistant Manager Arnie was very precise, professional, answers all questions, direct to the point and no BS! Ask the right questions and you get the right answers fast with superb service!

Midgard Self Storage

Midgard Self Storage

(3 reviews)

This review reflects my direct experience as a customer at a facility operated under Reliant Real…read moreEstate Management LLC, and it raises serious concerns about the company's systemic failures in oversight, security, and customer protection. What I experienced at the Midgard Self Storage in Kissimmee was not the result of one employee or an isolated mistake. In my opinion, the issues I encountered indicate deeper problems within Reliant's corporate supervision and operational standards. Security deficiencies were not minor--they were fundamental. Gates left open, damaged access points, and a complete lack of interior hallway surveillance contradict the expectations set by the company's marketing and staff communication. Even more alarming was the fact that a staff member wrote down the lock code that I was told would be known only to me. This contradicts Reliant's claims about secure, individualized access and raises legitimate questions about how many units under their management are actually vulnerable due to internal access. I was also informed by a manager that the facility was equipped with 'hidden cameras,' which I later confirmed did not exist. This type of misinformation is not only unprofessional--it is dangerous and misleading for customers who rely on the company's representations when choosing a storage provider. After discovering missing property from my unit, I submitted photos, communication records, timestamps, and a police incident report. Despite presenting clear evidence, I received no meaningful resolution, accountability, or actionable response from management. In my opinion, the lack of corporate involvement following a serious incident reflects a breakdown in Reliant's internal processes and a concerning disregard for customer concerns. Based on my experience, Reliant Real Estate Management LLC should reevaluate its operational oversight, security protocols, staff training, and the accuracy of information provided to customers. The issues I encountered were not simply operational--they were structural. Corporate leadership needs to address these failures before more customers are affected. I am sharing this review to ensure that prospective customers, investors, and business partners understand the severity of the issues I experienced and the lack of corporate accountability that followed.

I went to Midgard in Poinciana on June 30 to take out my belongings I paid July even dough it was…read moreempty. I went back to tell them I had paid July and that it was empty. A man on a big T.V. came out and started talking saying he could help me I explain to him everything I am saying here. And that was it. Now they keep emailing me calling me texting that I owed $300 dollars. They will not stop harassing me claiming I owe them 300 dollars can you believe it. They are liars BIG HUGE LIARS

Extra Space Storage - selfstorage - Updated May 2026

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