Tracie had been helpful and patient from day one. We had to…read moreleave the country for a year, and this place held our household goods securely for the duration of our absence. Easy payment online, simple contract, no hidden fee. One of the few businesses I had no problem with, from move in to out.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

Each time I patron this location, Jacob and Yvonne far exceed my expectations!! I have witnessed…read morethem clear out a full waiting room and every customer leave with a smile. My reservations are always handled timely, the accessories I need are always on hand, and the customer service is second to none!!

Jacob and Kristeena are very good, the customer is immaculate. I was very impressed! The team…read morework and knowledge of both of them. We went to a storage company prior and the guy who showed us the unit was like "i don't know he just told me to show you". But then we stopped here and they were very helpful and put my mind at ease because it was a last minute decision. They had everything we needed truck, dollies etc. thank you guys and keep up the good work. You are appreciated!!

IF YOU HAVE A UNIT AT THIS LOCATION LEAVE NOW!!!!!!!! The rat problem is horrific! Rat feces and…read morepee all over our belongings. My husband has had a unit here for almost 5 years and they just recently changed ownership and it just went downhill after that! The smell is awful LIKE SOMETHING DIED AND THEY HAVE TRAPS OUT HOWEVER ITS TO LATE!. Do not recommend this location at all.

Amazing customer service. Jee is super nice and welcoming, a real gentleman. Storage units are nice…read moreand clean.

I walked in and it was so nice to have someone acknowledge me while he was doing what looked like…read moremorning opening paperwork. Geoffrey was his name. I'd originally made my storage unit reservation online so I thought things would go smoothly. Of course there were a few mis-information but Geoffrey was so relatable that he made sure I didn't leave disappointed and dissatisfied with the quality of service. He gave me a discount for the inconvenience that the reservation line gave me. I quoted only a storage fee, insure (if I didn't have already) but I have my AAA coverage. Which I just have to add online within three days. Geoffrey asked me a slew of important questions regarding my storage contract. My monthly fee is $18 for a 5x5 unit there was an administration fee that I was disputing but he ended up offering me such a discount for the price. Geoffrey gave me a map to show me where my unit was and he met me there. I saw him with the blower as he was leaving my storage unit. That says a lot about a person. Even if it was clean before he opened the door. He still made sure I didn't run into any spiders or cobwebs. I would've offered 5 stars. However the storage unit side that I'm using A.C. is not working Geoffrey reassured me that it'll be working soon. I'll just have to wear my workout clothes whenever I'm going to my storage facility until he tells me it's working properly lol.

We just rented a unit yesterday so this is about our experience with sign up…read more We got in a little after 5pm. So happy they were open till 6. We worked with Felicia, who is absolutely wonderful! She explained all the different units we asked for pricing on (3)... which she provided and gave us all the details on specials as well. We went and looked at the different units and she was just great to converse with. We actually had a lot of fun with her just picking out a unit. Sign up was quick, she provided all the details and information up front, nothing hidden. We really appreciated Felicia and her help.

U-Haul on Deer Springs Road is very convenient. I have used this facility twice and they have great…read morecustomer service and good equipment. Efficient, courteous and there is a quick drop off procedure that takes very little time.

Chris and Jason are amazing human beings, they were so kind and professional. They didn't make us…read morefeel bad for our unique situation and kept it real and 100! I would highly recommend this place to any of my family and friends. Real recognizes real. May God bless them, now and forever more.

Arnett was amazing and had excellent customer service! Thank you for all of your help setting up my…read moreaccount!

Frustrated Long-Term Customer -- Great Manager on site (Shauna) and Arnett, Terrible upper…read moreManagement. ExtraSpace Storage raised my unit price nearly $100 within 24hours because no one with authority was available to approve the "change of mind" it in time. The on-site manager was polite but admitted she has no power to override or adjust anything, and when I asked to speak with someone above her, she said there's no number she could provide. The "touchless entry" I'm paying for doesn't work, and the restrooms are often locked -- even during business hours. Premium prices, zero accountability.

I have been with this storage place for years now. Armando is great in helping with carts and any…read moreproblems I have with the space. I recently had to rent another larger space and I met Alex. She is so awesome. She found a unit that is so close to the one that I have which is very convenient. I highly recommend this place. Ask for either of them. They're both awesome

I have had a small unit, started at $80 now it has gone up to $154. They keep using the rent every…read more3 months. Plus they only have 1 dam cart for all the units. I am out!!!

I have accompanied a friend to this storage facility many times. Today, a woman (who I'm guessing…read moreis a manager), was very rude to us. She stopped us and told us after we were inside the facility that we needed to put in the user code for the unit we were visiting. As we had stuff that we were bringing up, we decided to simply enter it when we came back in. About 10 minutes later, she tracked us down and said she was putting in a warning that we did not do it immediately and the next time my friend would be asked to vacate. While the intentions of having a secure environment are great, her rudeness, tracking us down, and scolding us like children is unacceptable. She should be replaced with someone who can be respectful to their customers. Highly DO NOT RECOMMEND!

**update at bottom…read more Gave the extra star only because the unit is clean. 1) when I got my unit and was signing the contract I was told I had to have THEIR insurance. I asked specifically if it was mandatory when she was going over the lease with me and the mgr told me it was. I've never had to have it in the past with any place I rented from. Come to find out that my home owners covers my items at the storage unit. So check with your insurance company before you get their insurance, more than likely you're covered and can save yourself the extra $50 a month. They tried to tell me that most insurance companies won't cover you but that's not true. I talked to multiple insurance companies to confirm. After escalating this issue with being told that their insurance was mandatory I was told I would be refunded for the insurance I paid. Initially I wasn't refunded enough. Somehow they couldn't figure that the amount I paid and the amount they refunded didn't equal up. They shorted me a month.. Had to go to the district manager and he could see I was shorted and took care of it. 2) when we got the unit, the mgr said she was pushing for a military discount and if it got approved she would let us know. Later down the road she called us and let us know that she was able to get it approved and she notated it on my acct. fast forward a few months later, they said there was no military addendum on my acct. umm probably cause the last update I got was the voicemail stating it was notated. They sent the addendum and during this time I got really sick. They kept asking for it when I was sick. I even talked to them and she could tell I was sick and even said in an email to take of my cold(it was covid). Last thing I'm worried about taking care of when I'm sick is the military addendum from the storage unit. I ended sending it to them when I felt better.. Now 9 months later I just received an email saying they're missing this same addendum. Huh? How about check your emails.. you already applied the military discount when you received it back in February. I screen shot the email with the date it was sent I do have the names of both people I dealt with here.. I'm sure when they see this review they'll know exactly who wrote it. Only wrote this review after receiving the email that they're missing the addendum that was sent back in February.. at this point it's one thing after another. **tried calling the number on the reply. It's automated and has the option to speak to my local store mgr. Why do I need to talk to them? I already sent them a screenshot of the first time I sent the addendum. They need to figure it out from there. If I have any other issues I'll update this to a 1 star review. If I could compare this situation to a car, I would consider this a lemon

They never seem to be open during their hours of operation....and they keep raising the rent!!…read more The gate is broken half the time and they lock their dumpsters so you can't even throw a soda can away

I've had my storage for 4 years Kathy is Amazing always…read morevery good vibe Storage is always nice and clean