So far everything has been great. Ron was helpful in getting everything going. He explained…read moreeverything and answered all of my questions regarding the facilities and what to expect w/r/t billing and paperwork. He was a genuinely helpful guy. The process was quick and painless. Overall, a pleasant experience. I look forward to storing my things here for quite a while.

After having a unit here for about four years, I can't say enough good things about this facility…read moreand it's staff. It's clean and secure with full time on site management, and Ron and the rest of the staff treated me like gold every time I saw them. If you're looking for a safe storage unit that values you as more than just another customer then I highly recommend this business.

Just rented a storage unit from US storage centers, the husband and wife team in the office were…read moreabsolutely the best saved me money. I got exactly what I wanted. If you have any storage needs, I would definitely consider them.

I must say my overall experience storing with US Storage Centers (Charleston/Durango) has been…read moreexceptional and second to none. Starting with Day 1 in getting a ride in the golf cart from Jeff all the way from the office to my unit as he gave me a brief tour of the property along the way, really felt like VIP treatment. Furthermore, Jenny at the front office has always been a pleasure to work with and there to handle any questions I had or to help facilitate and process payment for me from time to time. Thank you Jenny, Jeff and the rest of the staff for making my storage experience great, it's been a pleasure storing with US Storage Centers and it is evident to me in the way in which you all interact with me that you all love what you do and run a seamless business in doing all the right things.

The number of high ratings and positive reviews for this place is alarming. If I could give zero…read morestars, I would. My storage unit was broken into without any signs of forced entry. Over $15,000 worth of my belongings (not even exaggerating), including sentimental items that had no value to anyone but me were stolen. My lock wasn't broken, meaning either someone picked it or this was an inside job. Despite filing a police report and doing everything by the book, the facility refused to honor the $2,000 insurance claim because there was no visible damage to the unit or the lock. So after paying for over a year, I essentially paid this place just to get robbed. It's beyond frustrating and heartbreaking and quite traumatizing. This facility is a complete joke. Their security is nonexistent, their management is useless, and their policies only serve to protect themselves and not their customers. Do yourself a favor and store your belongings elsewhere. This place deserves to be shut down. Totally unacceptable and still beyond frustrating. I hope this place burns down including the broke jackasses who stole everything from me. Seriously, fuck this place and fuck management and fuck everyone who was involved. Avoid this place at all costs. They do not care about their customers, only about taking your money.

I rented a storage in this facility unit for 3 days. My unit got broken into and our items were…read morestolen. Cubesmart was no help with the insurance we bought and did not refund our money. They stated the cameras did not face our unit so were no help. Very dissatisfied with their corporation. Was in just a few days and belongings gone. Would not recommend and will not get any further business from me.

Tracie had been helpful and patient from day one. We had to…read moreleave the country for a year, and this place held our household goods securely for the duration of our absence. Easy payment online, simple contract, no hidden fee. One of the few businesses I had no problem with, from move in to out.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

Storage One is clean and safe and close to my residence…read more Todd the Owner/Mgr is Absolutely Amazing!!!. He is always extremely Professional, always Friendly and upbeat. James his office Partner is always professional as well as and friendly! I deal with Todd most of the time and I can say he is a great asset to the company! He never fails each month to see a smile on his face. Storage One is the Best!

Prices continue to climb. And my stuff in storage got all dusty and dirty. Everything must be…read morecovered completely or it will get ruined. That said, if you cover your stuff and you are good with prices.....the staff was always friendly, and the gates were open during convenient hours 7am-9pm.

This is a great facility under new management! The new manager is friendly and helpful - knows what…read morehe's doing. Highly recommend and two thumbs up for service!

I love the customer service and the way Dale takes care of us and all our needs.. A really great…read moreplace to store your personal items!!

Made a reservation over the phone through another location and they confirmed. I was there within 5…read moreminutes of speaking to the person that made the reservation and they were on lunch when I went there. No one was there and the doors were locked at 1pm on a Monday. I guess you can try to rent from them, will they be open? It's a gamble

Storage one lo mejor está Todo muy limpio siempre el personal es muy amable la seguridad es…read moregenial un lugar muy confiable para guardar tus tesoros y los precios al alcance de tus necesidades gracias storage one

I am a world traveler and often or not I require the services of storage facilities. I have moved…read moremore than 40 times in the last two years because of my occupation. I tried several storage facilities, but when I contacted this company I enjoyed the online presence customer service, they were welcoming and very informative. he directed me to the local facility where I met a wonderful lady named KAY. Kay is very personable, she even opened the door for me upon entrance. She knew her job, she was well prepared and she was patient. We visited the spaces that I requested and she even took her time walking as to ensure that she didn't run off and leave me...lol I was very impressed by the cleanliness of the facility, from the restrooms through to the spaces. on top of all of that, the prices were lovely. I got an RV space and a 10 X 15 air conditioned space.

If you wanna get nickel and dime to death, then this is the place for you. They charge $2.30 every…read moremonth just to pay them. Can you imagine going to target and purchasing something for a few hundred dollars and then they go oh by the way, if you wanna pay us, we have a $2.30 pay us fee. That's what this place does they have a pay fee? Not only do they want their storage fee but they want $2.30 to help them With their internal fees. It's just a bunch of BS. They're greedy based on my personal experience. Oh, and by the way, they don't have any carts if there's one guy there unloading a load. You're not gonna have a cart and they've got some carts without even handles which make them useless, like I said they've got one, maybe 2 carts for the whole place that I was able to find! Hundreds of units in this facility and only one cart. Which says...I don't care about you as a customer. If you enjoy being frustrated while trying to store your personal belongings... This just may be the place for you!! Edit. It's funny when reading the other reviews over the last two or three years they all seem to be the same negative experience everybody having the same problems. Then there's this guy from corporate that comes on and gives this lip service. Please contact us. Well, if this situation wasn't reoccurring over and over with different people, there'd be no reason to contact them. You'll be getting positive reviews instead of negative ones that you have to do lip service. Kind of crazy business plan. Good luck renters. You may need it. With the break ins and robberies listed in the other reviews.