Each time I patron this location, Jacob and Yvonne far exceed my expectations!! I have witnessed…read morethem clear out a full waiting room and every customer leave with a smile. My reservations are always handled timely, the accessories I need are always on hand, and the customer service is second to none!!

Jacob and Kristeena are very good, the customer is immaculate. I was very impressed! The team…read morework and knowledge of both of them. We went to a storage company prior and the guy who showed us the unit was like "i don't know he just told me to show you". But then we stopped here and they were very helpful and put my mind at ease because it was a last minute decision. They had everything we needed truck, dollies etc. thank you guys and keep up the good work. You are appreciated!!

I walked in and it was so nice to have someone acknowledge me while he was doing what looked like…read moremorning opening paperwork. Geoffrey was his name. I'd originally made my storage unit reservation online so I thought things would go smoothly. Of course there were a few mis-information but Geoffrey was so relatable that he made sure I didn't leave disappointed and dissatisfied with the quality of service. He gave me a discount for the inconvenience that the reservation line gave me. I quoted only a storage fee, insure (if I didn't have already) but I have my AAA coverage. Which I just have to add online within three days. Geoffrey asked me a slew of important questions regarding my storage contract. My monthly fee is $18 for a 5x5 unit there was an administration fee that I was disputing but he ended up offering me such a discount for the price. Geoffrey gave me a map to show me where my unit was and he met me there. I saw him with the blower as he was leaving my storage unit. That says a lot about a person. Even if it was clean before he opened the door. He still made sure I didn't run into any spiders or cobwebs. I would've offered 5 stars. However the storage unit side that I'm using A.C. is not working Geoffrey reassured me that it'll be working soon. I'll just have to wear my workout clothes whenever I'm going to my storage facility until he tells me it's working properly lol.

We just rented a unit yesterday so this is about our experience with sign up…read more We got in a little after 5pm. So happy they were open till 6. We worked with Felicia, who is absolutely wonderful! She explained all the different units we asked for pricing on (3)... which she provided and gave us all the details on specials as well. We went and looked at the different units and she was just great to converse with. We actually had a lot of fun with her just picking out a unit. Sign up was quick, she provided all the details and information up front, nothing hidden. We really appreciated Felicia and her help.

IF YOU HAVE A UNIT AT THIS LOCATION LEAVE NOW!!!!!!!! The rat problem is horrific! Rat feces and…read morepee all over our belongings. My husband has had a unit here for almost 5 years and they just recently changed ownership and it just went downhill after that! The smell is awful LIKE SOMETHING DIED AND THEY HAVE TRAPS OUT HOWEVER ITS TO LATE!. Do not recommend this location at all.

Amazing customer service. Jee is super nice and welcoming, a real gentleman. Storage units are nice…read moreand clean.

They never seem to be open during their hours of operation....and they keep raising the rent!!…read more The gate is broken half the time and they lock their dumpsters so you can't even throw a soda can away

I've had my storage for 4 years Kathy is Amazing always…read morevery good vibe Storage is always nice and clean

U-Haul on Deer Springs Road is very convenient. I have used this facility twice and they have great…read morecustomer service and good equipment. Efficient, courteous and there is a quick drop off procedure that takes very little time.

Chris and Jason are amazing human beings, they were so kind and professional. They didn't make us…read morefeel bad for our unique situation and kept it real and 100! I would highly recommend this place to any of my family and friends. Real recognizes real. May God bless them, now and forever more.

This place is a rip off in 1 year my monthly payment went from 87 to 155. Month. The doors to go…read moreinto the second building have been broken multiple times to where they are either open or you have to go tot he other side . When you complain about this crazy increase they are like oh well that just what it is . They don't care about their customers they only care about money that's why every time I was their Someone was moving out . RUN away from this rip off !

My unit was broken into last year, had insurance, and Dollar Self Storage aka Stadium Properties…read morehas still not paid me a dime for my losses. DO NOT RENT from these guys if you value anything in your unit.

Nice neighborhood storage facility. Premises is well maintained with a 24 hour office and clean…read morebathrooms. Arnett provided excellent customer service.

In 4 months the rent went from $48 to $85 without notice on a 5x10 literal walk in closet size…read morespace. They say they send out letters, but I didn't get a letter or email. Just a $85 bill on my credit card. Be aware of this bait and switch on the price. They are trying to get me for about an 80% increase. I will be moving out. - Don't believe the response they posted. Nearly doubling the cost is not normal in any industry in such a short time period. I could understand a 5% or 10%. But 80% is ridiculous and a pure scam. This location is now even more expensive (+10% to +22%) than the other locations of the same company nearby. I have used storage locations for over 20 years and never had this much of an increase ever.

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

Arnett was amazing and had excellent customer service! Thank you for all of your help setting up my…read moreaccount!

Frustrated Long-Term Customer -- Great Manager on site (Shauna) and Arnett, Terrible upper…read moreManagement. ExtraSpace Storage raised my unit price nearly $100 within 24hours because no one with authority was available to approve the "change of mind" it in time. The on-site manager was polite but admitted she has no power to override or adjust anything, and when I asked to speak with someone above her, she said there's no number she could provide. The "touchless entry" I'm paying for doesn't work, and the restrooms are often locked -- even during business hours. Premium prices, zero accountability.