This is a great facility under new management! The new manager is friendly and helpful - knows what…read morehe's doing. Highly recommend and two thumbs up for service!

I love the customer service and the way Dale takes care of us and all our needs.. A really great…read moreplace to store your personal items!!

My experience here started pleasantly. However, after the manager told me I wouldn't receive a rent…read moreincrease for approximately 6 months or more, I experienced the ultimate bait-and-switch: a mere month and a half later, they came with their first unit increase. Every two months after that, they tried to jack up the price exponentially! I started off paying thirty-some-odd dollars per month for a small 5X10 unit, and they attempted to raise the price to 120.00 and higher. Whenever they notified me of the rate change, I would call, and the manager would negotiate a price, but it still went up by about 15.00. Every two months, the pattern would continue, and before I knew it, I was paying more than I had at the previous storage facility because they had gone up. I do not recommend this place, and I stayed longer than I wanted because I didn't have the time to bolt. I found a much better storage facility for a fraction of the price, and they give a 20.00 annual increase, which is reasonable; far better than a rate hike attempt every two months.

I'm not sure who I dealt with on the phone. But I signed up for a new storage unit over the phone…read more The person I dealt with could not have possibly been more professional. He was awesome. Seriously.... he could give lessons on that.

Tracie had been helpful and patient from day one. We had to…read moreleave the country for a year, and this place held our household goods securely for the duration of our absence. Easy payment online, simple contract, no hidden fee. One of the few businesses I had no problem with, from move in to out.

Tracie was so professional and so nice when i first came wakking into the store. Im not used to…read moredriving a big truck and she helped me calm my nerves down. I ended up parking the truck to the far back (when she said front), but still was so patient with me. Thats when Ed and inspected the truck and told me I need a little more gas. They both were very friendly and patient. I will definitely be going there again when I need a moving truck. Tracie and Ed deserve a raise!

My storage was broken into and it seemed like know one at the facility even cared they told me that…read morethey saw nothing on camera footage.how does 10 units get robbed and nothing pop up on camera .no police came or anything .I literally tried to tell them about footprint and fingerprints and no one would listen

Great service! The agent assisting was very polite and explained all the details about renting a…read morestorage unit.

I am a world traveler and often or not I require the services of storage facilities. I have moved…read moremore than 40 times in the last two years because of my occupation. I tried several storage facilities, but when I contacted this company I enjoyed the online presence customer service, they were welcoming and very informative. he directed me to the local facility where I met a wonderful lady named KAY. Kay is very personable, she even opened the door for me upon entrance. She knew her job, she was well prepared and she was patient. We visited the spaces that I requested and she even took her time walking as to ensure that she didn't run off and leave me...lol I was very impressed by the cleanliness of the facility, from the restrooms through to the spaces. on top of all of that, the prices were lovely. I got an RV space and a 10 X 15 air conditioned space.

If you wanna get nickel and dime to death, then this is the place for you. They charge $2.30 every…read moremonth just to pay them. Can you imagine going to target and purchasing something for a few hundred dollars and then they go oh by the way, if you wanna pay us, we have a $2.30 pay us fee. That's what this place does they have a pay fee? Not only do they want their storage fee but they want $2.30 to help them With their internal fees. It's just a bunch of BS. They're greedy based on my personal experience. Oh, and by the way, they don't have any carts if there's one guy there unloading a load. You're not gonna have a cart and they've got some carts without even handles which make them useless, like I said they've got one, maybe 2 carts for the whole place that I was able to find! Hundreds of units in this facility and only one cart. Which says...I don't care about you as a customer. If you enjoy being frustrated while trying to store your personal belongings... This just may be the place for you!! Edit. It's funny when reading the other reviews over the last two or three years they all seem to be the same negative experience everybody having the same problems. Then there's this guy from corporate that comes on and gives this lip service. Please contact us. Well, if this situation wasn't reoccurring over and over with different people, there'd be no reason to contact them. You'll be getting positive reviews instead of negative ones that you have to do lip service. Kind of crazy business plan. Good luck renters. You may need it. With the break ins and robberies listed in the other reviews.

Had a really bad problem but they fixed it........which doesn't always happen…read more (Looking at you, Denny's)

We've had two breakins at Public Storage and would NOT recommend them or their Customer Service.The…read morefirst one occured at the Pecos and Desert Inn facility, where we had our camper parked in the locked and gated lot. But someone broke in, damaged our camper and stole items. So we moved the camper to an enclosed garage at their Charleston and Torrey Pines location, and someone BROKE INTO THE GARAGE and stole items from the camper. And again damaged it. We requested a credit towards the monthly invoice and after many, many phone calls, they sent us $25.00. Terrible facilities and Customer Service.

My stuff hasn't even been in this unit for six months and I got robbed. I put the lock on that…read moreevery single other unit has that the office suggests and if you put a different one on, they will call you and tell you they suggest you put their lock on. While my unit got robbed, the lock must've been picked because the unit was locked back up after it got robbed. I couldn't tell until I opened it up..

I asked for new door springs; got them. I asked for a new pull cord; got it. I asked for a new door…read morebottom gasket; got it. Yes, I'm a happy camper.

When a business claims their storage units are climate controlled, they should clarify that it's…read morecontrolled by swamp coolers. Anyone who has used a swamp cooler in Vegas knows that they are useless over 100 degree heat. They are just a sauna at that point.

IF YOU HAVE A UNIT AT THIS LOCATION LEAVE NOW!!!!!!!! The rat problem is horrific! Rat feces and…read morepee all over our belongings. My husband has had a unit here for almost 5 years and they just recently changed ownership and it just went downhill after that! The smell is awful LIKE SOMETHING DIED AND THEY HAVE TRAPS OUT HOWEVER ITS TO LATE!. Do not recommend this location at all.