I was looking for a storage unit and the first one I went to check out was too expensive and just…read moreout in the open where anyone could help themselves too. The second one I checked out was also too expensive and the man seemed too eager to get me in there. But with the third. Freedom Self Storage, where as I was the eager one to sign up with them. The lady I spoke too, Andrea, was beyond nice. I was stoked to see our home goods were going to be in a safe place. A few reasons why I picked this one is it's right out the back gate of Hurlburt Field, it's gated, you need a code to open it, they have a waived fee rental truck you could use, and the price was a steal. They also offer boxes, tape, etc. for purchase. I highly recommend going here if you're in the area. Again Andrea, Sweetest girl to have helped me in such a short notice. Thank you Freedom Storage.

This is NOT Freedom Self Storage anymore. I despise that this listing even exists anymore, for a…read moreonce great company. This location has been purchased by Betta Stor-it. FSS was great. Very responsive, flexible and helpful. This new company is TERRIBLE. Payment plans are a pain. Almost worse then trying to get ahold of a person to talk to. I have never a payment over the years, but they act like im a hobo looking for a shed to crash in. I am actively looking for a new facility to store my items. Look elsewhere.

The manager was very helpful and friendly and the unit was clean and dry. It worked out really…read morewell. I would definitely use them again.

We sold our home in one day and needed a storage unit that was clean, air conditioned and large…read moreenough for our 2300 sq foot home. The manager was very helpful and gave us some great tips on moving and storing our 29 year old furnishings. She even made some great suggestions on labeling and organizing our boxes. We really are happy we chose Move it Storage.

Good company to work with and always pleasant whenever we needed assistance. We rented for two…read moreyears and never had any issues. We would definitely recommend #Moveitselfstorage

Reasonable rates, very clean, elevators on either end with carts to use. I think you can schedule…read morefree use of their moving truck to move your stuff in.

Pricing, location are great! Customer service...not so much. If I run into issues with my storage…read moreunit I expect some help or at the least bit some guidance. An apathetic "I can't help you" response is unacceptable!! With the exception of my initial encounter, every call and face to face interaction has been a let down.

This place is massive and the owner is awesome. Probably one of the most reasonably priced storage…read moreplaces in the area.

From the owner: Lona's Boat and R V Storage Convenient Self Storage located…read morein Navarre, Florida

Betty has amazing customer service. We could not have done it without her! It was a pleasure doing…read morebusiness with her.

Reservations were easy, the campsite and amenities were wonderful, and the price was great!…read moreWe will be coming back!!

Don't rent here. Rat droppings in units. The bitter old lady is never there. She's berating to…read morecustomers and she's dishonest. Rude to females and unorganized with leases. There's better, respectable and CLEANER facilities all around us.

DO NOT RENT HERE! They use "Bait and Switch" tactics to lure you in at a low price. Then, every…read moresix months your rent is automatically increased liked clock work. They are taking advantage of the fact that it is hard and costly to move your belongings again. Stay away!

These people suck the big one . They moved my reservation from 7am to 9 am without telling me until…read morethe night before. I had confirmed several times about my reservation at 7 am . It was vitally important to get the truck at 7 am because I had to prepay the movers at $100 n hour and had arranged for them to at my house loading the truck at 8 am . They just laughed and said oh well "THEY " moved you . Whoever THEY IS . I will go to this location again, and either should you.

Trucks are parked randomly around the lot, some taking up as many as 5 spaces, affecting other…read morebusinesses. When asked if they could be moved, the women in the Penske office said they didn't know how, they don't have a driver, etc. Poor customer service.

These guys are wonderful! I worked with Megan and Wendy and they both were very kind and thorough…read morein their work and communication! I'm very happy with their storage solutions

it's funny when they get a bad review, and they comment giving excuses why the manager was rude…read more Don't leave comment on their Facebook, because they can remove them. This manager, Wendy is always rude and condescending to customers and employees. Which is why they can't keep an "assistant manager". Don't believe their google customer 5-star reviews, she asked her employees to get all their friends to give them 5 stars so they could win a competition with their company. So don't believe all the "glowing" reviews. While the facility maybe nice, having to deal with a manager who thinks they are high and mighty isn't worth it. If you dig enough, you will see they never take responsibility for any " misunderstandings" This was taken from a Google review. Shandolyn Mercurius 3 reviews 2 months ago Absolute terrible experience. We made prior arrangements to store items and had reserved the truck to use as well. We showed up to use the truck at 11:30 and the employee (manager, Wendy) did not show up to release the truck until 1:00. She has told us prior to this, it was available for pickup and use from 9-5 that day. There was an accident on hwy 98 in front of the store upon returning the truck at 5:00. Wendy called us to ensure we were on the way. I told her my husband was in front of me nearing the store. She became aggressive about us returning the truck on time although she was aware of the traffic back up, up to the store. She threatened to call the police on my husband and stated that she did not care whether he was active duty or not, she would call the police. We removed the items from the truck as quickly as we were able to and she continued to threaten to evict us the following week and call the police. This manager does not have any accountability to customers and becomes aggressive very quickly without care, throwing around her illusion of power. She also attempted to get my husband in trouble with his boss by contacting his job to cause further trouble. Thankfully, that was to no avail but annoying non the less. 1 Response from the owner2 months ago Thank you for your feedback. We appreciate the opportunity to address your concerns. We hold our staff to high standards of professionalism and customer service. On the day in question, our manager Wendy was faced with challenging circumstances, including a large delay in picking up her daughter from daycare due to the late return of the truck. It's important to note that our Free Move-In Truck policy requires the truck to be returned by 5PM to ensure availability for all customers. While we understand that traffic delays can occur, Wendy's calls were intended to ensure the truck's timely return, in line with our policies. Her actions were driven by a need to manage operations efficiently and not by any personal aggression. Additionally, we deeply appreciate the service of all military personnel and offer a military discount to show our gratitude. Wendy herself is military-affiliated and holds immense respect for those who serve. "threatening and did not care whether active duty or not" is not in line with how Wendy acts. Furthermore, we do not condone any form of inappropriate behavior from either our staff or customers. Wendy acted professionally throughout the situation, as confirmed by other tenants who witnessed the interaction. Our priority is to protect both our managers and tenants, ensuring a respectful and safe environment for everyone. We value all feedback and will use it to improve our services.