We were customers there for several years, then we had to make a move within the compound to…read moreaccommodate a large item. They had plenty of room but would not allow us to have accessible space per our request and years of loyalty. In our opinion the management did not want to retain our $$$ rental fee so we were advised to leave if what they were offering wasn't what we wanted. And, we offered to pay more for the selected space we were asking for. Not good business sense if you ask me.

Look no further! This is by far the best Blue & Gray Storage in town! They are kind, compassionate,…read moreaffordable, clean, and accommodating! The owners, Pat and Greg, are wonderful!

This is the 2nd storage unit we have leased at the Rt. 301 Mechanicsville location. We are once…read moreagain very pleased with Michelle's help and friendliness . We have downsized since our move is almost complete. If we need storage in the future, we will return to this location. Very clean.

Service. Friendly staff. Quick accommodations. Self serviced available. Clean and safe area.read more

By far the worst customer services ever! The general manager at the location is rude and does not…read morehave in customer service skills.had to call corporate on this location hopefully they receive better training or even a better general manager!!!

Great service, I was very pleased with my UHaul pickup here. They took care of me expeditiously and…read moregot me my rental in short order. Service was pleasant and answered all of my questions. My only concern here was the lack of damage stickers on some of the dented parts of the vehicle. When I inquired about this, she helped me get stickers on them all, though she seemed certain I would not be charged for these. While she may have been right, I generally prefer not to take chances of this nature, especially given the high damage costs UHaul charges when they choose to. Overall, this is a great place to rent a truck for local or long-distance moves. Overall: 4.0 stars --------- Pros: - Pleasant and expeditious service. - Location is convenient to I-64 and I-95, so you'll be able to get on the road in no time. - This place usually has a healthy supply of rental vehicles and supplies in stock, so you're less likely to run into shortages. Cons: - Definitely check out your vehicle carefully every time. UHaul charges quite a bit for damages, so make sure you get stickers for all dents BEFORE you drive away.

This white male in unit 106 started harassing my family and I while we organize our own unit…read more He was very disrespectful & obnoxious for no reason. I'm emotionally traumatized by him, he had no business raising his voice to me when I was trying to de-escalate the situation. That was very unprofessional of him and he does not need to be at this facility with that type of demeanor. Him doing that makes this place look bad.

1st of the customer service at this location was extremely rude, I was left outside in the cold…read morewaiting for the the "manager" to open the door for 15 min while coming back from her lunch break. After finally being let in I was told my unit was locked by the manger because they failed to take a copy of my ID during the check in process. This was after she sarcastically tell me I could've gotten 1/2 off for only renting with them for 18 days. She then to proceed to tell me I have to walk through the entire building to get toward my unit because I can't walk through the inside door with her because of "security purposes" Anyways. After finally getting into my unit to my surprised everything had a layer of rat poop on it. After opening up my boxes I ended up replacing $400 worth of house hold items and rewashing and disinfecting everything I can .

After shopping around from the west coast, we chose Morningstar for storage of our items while we…read moreresettled in VA. Their prices compared well to other sites, and the service is great! Our space is on the 4th floor, which, despite the building being AC'd, was still pretty warm in the middle of summer, but not enough to damage anything, just enough to make rearranging things pretty sweaty. Use of the moving truck, 24 hour access, conveniently located right downtown, online monthly payments, very flexible staff...you won't be disappointed!

MorningStar provides an elevator and plenty of carts with wheels to move your stuff out of their…read morefacility. Melinda was very pleasant to work with.

Absolutely fabulous unit!! The lady at the front desk, Antoinette, is the absolute sweetest person…read moreI've ever met! They've been so helpful and kind, I was able to get a trolley to move my things to my unit, amazing price and it feels safe!!

They were very polite, professional, and pleasant to work with. Highly recommend this storage…read morecompany.

I've had several ongoing storage spaces located at this facility since 2010 to which I've paid…read morethousands of dollars over the years. In December 2016, I'd condensed three spaces down to one space costing $216 each month which then I had set up recurring monthly payment from my bank account. It just occurred to me I haven't seen a recent charge on my bank statement, since April 2019. Sharon at the Patterson Ave office looked into my account saying James had tried to contact me, and had mailed letters ... I have never received any contacts or messages from Extra Attic. James lied or looked at the wrong contact info!! The company took it upon themselves to auction off the contents of my unit just a mere few days ago. My information on my account in their computer system was totally wrong. Everything is gone. Forever. After nine years. All of my family's heirlooms, furniture, jewelry, pictures. Gone. I'm so devastated. This MAJOR COMPANY SCREW UP would never have happened if Christine had still been employed at Extra Attic on Patterson Ave. Unbelievable.

This place has been helpful from the beginning. The lady up front is always helpful and kind. I…read morefeel like the location and facilities are safe and I don't worry about my entire house being stored there. Thank you!!

The manager here is awesome and so helpful. I have rented storage space before but this is the…read morebest!!!! Clean, lit up well, and air conditioned!!!! This place is awesome!!!!!

Absolutely love Lex! She was very helpful and did everything she could to make us feel comfortable…read morewhen signing up for a unit!