Echoing another user, I have had a unit for years and just received notice the pricing is being increased again. Have there been any improvements? Has any value been added? Nope. Unit price started around $215 (edited here, $120 was a smaller unit I had) and has now increased to $390/mo. A small box is not worth a car payment. I will be moving my items before the end of this month. read more

This company has the algorithm of getting people in at low rate and then every few months they will raise rates knowing that it's extremely difficult to unload a storage unit. It's not only inconvenient it's unethical price gouging. Warning, do not use this company. We started in the $100 range and after two years was in the $300 range. Wish my husband had read the reviews prior to using. Most of my wool rugs were destroyed by moths high up on the second story. While it is technically climate controlled it's pretty hot in the summer inside the units. read more

I went here with my daughter to get a small Storage space. The staff was helpful and friendly. The unit was a good value. I have a storage somewhere else that is double the cost & the staff are horrible there. I would recommend them if you're in need. We didn't have to push in any codes to get inside the building, so anyone could just walk in. I didn't like that part especially with my daughter going alone. Other than that, I didn't have any issues. read more

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WARNING BE AWARE OF THEIR CROOK LIKE BEHAVIOR !!! They can't give a straight answer of when We can expect air conditioning to be fixed that has been BROKEN DOWN LITERALLY THE WHOLE SUMMER!!!!With this crazy heat our belongings are growing mold and we are suffering from heat stroke every time we try to do anything. Only thing they can tell us higher up is on vacation so we can't talk to try to resolve issue or find out anything so all they keep repeating is you can move to a more expensive unit ?!?!?! read more

If you are in need of storage space, I can't imagine you having a better experience than you will hear at this Extra Space Storage facility. I was there for the better part of two years, even went through a management/ownership change, and the service was always impeccable! I've never had a cross word spoken to me. Even when I took my payment off of auto pay and 'life' made me forget to pay on time, it was always a friendly reminder phone call. I felt bad about them having to put the extra locks on my unit because I knew that I'd never do them dirty and take my stuff without paying. All in all I would give them 10 stars if it were possible! Thank you to all at this location. read more

Great please and helpfull team. Thank you Neat and Tom.

The office staff were helpful and efficient. However, this does not appear to be very safe because the gates are always wide open as is the building. I don't feel safe going there alone. read more

Shannon was extremely helpful and knowledgeable. She was able to assess my needs and what would fit just through me explaining what furniture I had. shannon has always been pleasant every time I've called this location!! Thanks Shannon! read more

DO NOT RECOMMEND THEM!!! They quote you a price to get your business, then 3 months later almost double your rate. It's been a nightmare dealing with them regarding the price increase. If I had know they were going to increase my rate by so much shortly after I moved my stuff, I never would have used them. I don't recommend them unless you like being lied to and taken advantage of. They are dishonest thieves! read more

We arrived at the Midlothian office in a panic as our stuff would not fit in our property and we had movers waiting. William immediately assisted us with understanding, patience, and friendly excellent service. Throughout the morning, William and Tanisha were great to help us with any concerns. They are a great team. We give them both top stars! read more