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Extra Space Storage

3.0 (2 reviews)
Closed • 6:00 am - 10:00 pm

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Self storage

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1 year ago

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1 year ago

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All Moves Matter

All Moves Matter

(9 reviews)

These guys are horrible and total scammers. I hired them through Uhaul. They got there 2 hours…read morelate. All I have was about 20 boxes, a bedroom set, 2 sofas and a dining room table with 6 chairs and few other items. Could of completed the job in 2 hours wirh 2 guys but they took 3 hours to charge more and brought out a third guy and charged more. The whole time Tico spent moving furniture around my apartment. I asked them to wrap my leather sofa and with furniture cover and they insisted they would wrap it outside before getting it in the truck. They scratched and tore up the leather trying to get it through the door. I told specifically to wrap it in the apartment with the plastic cover and the stretch wrap I purchased. Finnally, Tico agreed to wrap it after damaging it and a verbal comfrontation between us. Then they took their time, very slowly to wrap, while he trained his 2 workers to wrap at my expense and burning time. I ended up having to carry things to speed things up.. Outside, he kept talking on the phone, taking breaks, while the other guy really couldn't lift many items. They also try to disassemble items, to take more time. A one piece bed frame with multiple boards and screws, he wanted to disassemble the whole thing. We got into a verbal altercation over it. I wanted it in the truck as a one piece not taken apart.After, I started to hurry them, he got upset. Toward the end, we got in a verbal altercation. He was going around about the extra hour, and the extra guy he brought. MY QUESTION, what about the damage to my sofa, which he didn't care. I just wanted to pay the Tico so he can leave before a fight broke out. He charged me for the extra hour on his phone, insisted I give him a 5star review and then came the tip. I checked NO TIP since he damaged a brand new leather sofa. And he has the odacity to complain and start SCREAMING because I didn't tip. OVERALL, I would NEVER HIRE them again. They purposely burn time on the clock by pretending to be training his guy on packing, carrying, etc.

DO NOT EVEN BOTHER HIRING LOOK FOR SOMEONE ELSE RIGHT NOW…read moreI had scheduled for 2 movers, and confirmed the date and time with a lady over the phone a day before the job. They just didn't turn up. I waited for 2 hours after the scheduled time and after 15 calls only to go to the stupid voicemail! You'll cant keep people waiting with all their boxes packed just hoping fall a call! This is the most horrible experience iv ever had with movers. Don't even bother scheduling a job cause you cant even call them up. In addition, they have the audacity to charge you a non-refundable convenience fee, for what?? All the inconvenience? There's no call back or even an email 2 days after not showing up. Me and my mother had to lift all these boxes personally. Shame on you guys, I hope ull run out of business

Extra Space Storage - selfstorage - Updated May 2026

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