Having maintained a unit within the air condition portion of Merritt Island's Public Storage units since 2016 to date? I think my review here is one of experience. And I want to ensure anyone reading that I am very aware that any corporate-owned storage units are most often NOT provided for long-term use.
In 2016, I found the need for a small (5 x 5) storage. It has been fine, not fabulous, not without some problematic issues, but fine. Of course, the price has excelled over the years. Who would expect it not to?
Consistency within service is all I feel needed in return for my monthly payment. Most often provided by various managers & staff. However? Exceptions in acceptance of actions within management are unacceptable, within boundaries of common sense that is.
The units are clean, a consistent throughout the years. The patrons encountered have been fine, as I have never felt threatened in the long halls that are motion-light-directed. The hours are a bit restrictive given many other storage areas in location that provide a later closing, whereas here does not in my opinion. All part of choosing what is best for your needs.
There is an option available online & provided on the contract to add an additional individual. One allowed access to the unit, notification in emergency & a general authority to govern whatever is needed in the signee's absence.
As this past year involved issues of personal nature involving not being present in Brevard County much of the time, I felt assured my roommate would handle any issue presented as his name & information were noted on the account since the date of agreement in 2016. The last on-site manager "Walt" dealt with my assigned contact with no issue, even when I had a "lien" or "notice for auction" assigned to my unit due to my lack of payment for several months. My fault, non by management. Walt worked with my representative directly, payment & problems were resolved, although I was never present in the transactions.
Shortly thereafter, both text & email from Public Storage appeared requesting my immediate attention to "securing my unit." Evidently, during the period of non-payment, my lock was removed and replaced with a lock directly assigned from the Pubic Storage inventory.
I directed my contract-designated representative to purchase & take a lock to the office, which he did. The lock was refused in acceptance by the new resident manager, regardless of my representative credentials and prior authorization in all financial areas since again. The signed agreement was dated 2016. The notices continued until I was in town in November 2022. I took the lock to the office to be provided and have Public Storages lock removed, returning to inventory. Having foolishly ran over without planning? I neglected to bring any form of identification, and the manager refused acceptance of the lock. Yes, seriously.
I called the corporate office, explained the odd situation, and was told to contact her regional supervisor & provided the information for his contact directly. To report and resolve. Not wanting to be deemed a "Karen", I believed this was becoming ridiculous. I declined to report her, hoping to work this out. An action I regret now not pursuing.
To the current date of 2023, the lock is STILL refused, and entrance into my 5x5 storage has been refused to my agent, although the same manager refusing and dismissing his credentials freely called him to report a late payment. A bit hypocritical in personal service I feel. Items I needed to be removed while I away remain untouched in a storage unit I pay for monthly. With no permission to enter since 2022. My wallet with picture identification was stolen in late December 2022, and no other form of identification seems to be acceptable for her. Until replaced? Denied entrance. My representative's current and valid identification was denied. Rather unreasonable for one whose contract dates back to 2016 as what could I possibly be "up to" in providing this requested lock? I feel it is beyond petty, and quite unprofessional. So keep in mind the unreasonable issues mentioned here, & choose a storage area meeting your needs. Perhaps her diligence to extend her ideas of permissible actions may be found admirable, regardless of the stretch taken to benefit her immediate needs.
The lack of enforcement in Public Storages' contract assignment? Should be of consideration in choosing storage, & having confidence in where your items are safely attended to. Maybe not in paid storage managed & directed by whim, not contract. In the area of Merritt Island Florida? I suggest you choose wisely. read more
