Tracy is the man! He made the move-in process easy, seemless, and straight to the point. read more

So far, so good! I see a few posts here regarding rate hikes after a "not-enough-time-has-passed-for-me-as-a-customer" time frame. I'll report back if that's the case for me, too. (I hope not.) At the time of this writing, it's noteworthy that ExtraSpace's Venice/CA location -- a big one at 81,000 sq/ft -- had a severe fire that required more than 300 firefighters and seriously damaged 1/3 of the facility. The LA Fire Department reported to news media how the structure's construction was a huge factor -- no sprinklers and ventilation fueled flames. Not the case here. The facility has sprinklers throughout. It's a smaller facility, too. That said...I REALLY like this facility on Glencoe so far! It is VERY convenient -- near the Marina Costco -- with ample parking. There's a morning "rush" til about 9AM. Then it's mellow. Activity starts up again at EOB - around 5-ish. Security cameras everywhere. Upon lease signing, you devise your own passcode for entry and exit to the grounds (and the building itself, too). The ladies in the mgmt office were cheery and helpful. I applied online and within 90 minutes received a phone call from mgmt at MY facility (not a central office). upon taking over the unit, I had the lease THOROUGHLY explained to me me. You must have insurance. Check if you're covered by your homeowner's or renters (residence) insurance. Bring a copy of the policy statement to waive an otherwise $10/month insurance premium. Processing my application, 1st month's rent and tax added another $40 onto my first bill. I signed-up to be reminded of monthly rent due via email. Unlike many facilities, I was not given a promotional "First Month Rent" discount. I did not ask -- as finding this smaller size had limited availability in the area. I got the last one here! My needs are few and my small unit's rate is competitive. While the facility is NOT climate-controlled, the location near the marina has the place cool in temperature anyhow. My unit is perfect for me and my limited needs (i.e., I'm living in a small apartment with no "auxiliary" storage). The place is reasonably neat/clean; albeit a little "tired." The unit door is snug -- I have to push it against the jamb with my foot to align the paddle lock hole. I appreciated this! Unlike competitor A-1 Self-Storage, ExtraSpace does not have "proprietary paddle locks' (you buy A-1's locks). Your own paddle lock will work fine. Form moving, 3-4 large pushcarts are yours to use and wait just inside the door to your unit's building. Wheel out to your car and load! At previous storage facilities, I had to get the cart from the management office (and they only had a couple). Carts always seem to be available here! The carts are HEAVY DUTY (300 lbs or more weight?) and maintained just fine. BONUS: the freight elevator! It's great to have a big, wide opening to roll in 1-4 of their carts in ONE trip! Load your cart(s), shut the gates, push the button to your floor. You are not allowed to ride the freight elevator, so just trot a few steps to the Human Being elevator with peace of mind your freight is waiting for you around the corner from you. As i mentioned if my rate goes up after an unreasonably short period of time as a customer, I'll update. My previous experience (A-1 Self Storage) was great and they raised the rate $7 in 16 months time. Storage facility choices are "iffy." Consider your lifestyle -- it will dictate a lot. For me, I needed something close by and small. I needed to dash in and out as my space needs evolve. ExtraSpace on Glencoe is ideal for me at this stage of life needs. \ Thanks! read more

Great place for moving and storage. Couldn't be happier and they treat you like family.

Tina was AWESOME, it was my second experience dealing with Extra Space Storage, and honestly the previous one I used was managed by a very poor mannered individual which I had to call customer service to make a complaint about! But Tina McCoy made my day. So polite, so helpful and soooo professional. Highly recommend it people! read more

This is a great storage facility. They have late access, which my last facility did not, and it is super clean. Maya and Derrick are very helpful and quite pleasent, it was a pleasure working with them. I wasn't sure what i needed or when and Derrick went ahead and reserved the spce at looked at with no obligation to rent it. I highly recommend this storage facility! Tell Maya, Laurie sent you. read more

David , Tina and Derek are the best ! They Are very helpful and takes the stress out of moving. I would definitely recommend this Facility the go about and beyond to help you move . read more

I have received the best possible service. Tracy has a great attitude and went to extra lengths to make sure my unit was secure, he even stayed late to help me out with some billing issues. Would recommend this extra space for all friends and family! 5 star service. read more

Tina was super awesome she remembered me from a year ago she got me in and out so quick I highly recommend extra space storage and it's superclean read more

Facility is ok, but watch out for the old "bait & switch." Our $302/month tab was raised by $40.59 after just four months. Why? Because they can. I have some other storage spaces in CA and AZ and none of those landlords have done this. Anyway, if you need to store stuff beyond a month or two, be sure to ask these people what their intentions are. They're tough on you if you stay beyond the competitive initial price. read more

Be very very careful of this place. They get you signed up for a low price but in a month or so they raise your rent. I first started at about $130 a month but some how now it's $189. And if you are late on your payment then you get slapped with late charges. And when you want to end the contract you have to time it right or you have to continue paying the rest of the month. It's the biggest racket. read more

Nice location , very clean , good staff, decent area , would definitely recommend this storage.

This place sucks - the management is very rude and do not listen to complaints. They sucker you in with low rates for about 3-months...then they double the rates on you - holding your stuff hostage. They will not negotiate lower rent at all...you either pay their higher rent or lose your stuff! Bad business and bad customer service - do not put your stuff in this place! read more

I had the exact same experience as the other poster. After signing-up in September for a small closet sized space ($55/month for about 9 sq. ft.), they raised my rate 20% in January to $66/month. Total bait-and-switch on pricing. Granted it's month-to-month so they are within their rights, but from a customer service standpoint, it drove me to write this poor review and I will also cancel my rental and make sure to leave a mess for them to clean up. Storage is a rip-off in general. Maybe the lesson here is to sell/junk stuff that I never really use since it costs $600-700 a year just for a small closet. read more

I put in my 10 days notice to move out and I came here the day before my last day to get my things and had a different lock on my door for a delinquent pay from a few months back they never removed. Unfortunately I came here on a Sunday when the office was closed so I was unable to retrieve my things, rented a truck for no reason and now only have one day left to be out. Not sure why they wouldn't have removed the wrong lock knowing I am going to be out and no one can come to the site to open it for me. read more

I had a good experience with this location. The manager went out of his way to assist me with my sign up for my unit. I was late and the place was closed , he still opened the door to help me. I couldn't be more grateful ! read more

Dave the military style manager was rude to me because I was sitting in my couch in my storage locker reading my email. I don't deserve to be treated like a piece of crap whole I'm paying $350 a month to store my stuff. Goodbye extra storage. Try to treat people the way you want to be treated. read more

DO NOT RENT AN UNIT AT THIS FACILITY! I REPEAT DO NOT... I rented a space for less than a month and when I came back all my items were COVERED in MOTHS and DAMAGED!!! I could only take 2 boxes out. I lost a brand new mattress, a futon, an expensive suitcase, clothes!!! They said I had insurance and when they finally called me back after a week they told me they don't covered damage by insects :( So what was the point of getting insurance??? When I called the customer service they were dismissive and quite rude. Don't rent at this facility it will cost you more in the long run... read more

This place is great! the hours are really convenient and Terri at the front desk was so lovely and helpful I felt like I had a friend just after a few conversations. I used it as a temporary storage spot in between moving into a new place and the pricing was much more competitive than a UHaul box or POD. read more

a+ service tracey and shanice are the best got the box i wanted for the price i wanted thx again highly recommend no complaints looking forward to my next experience with them read more

The new storage units at this ExtraSpaceStorage are awesome! Derrick the manager is very accommodating and professional.

Had a great experience with TerrI Homiston! Definitely felt welcomed into the location even at the last minute of the day. She was very helpful and confirmed many times that I understood how to use the facilities and how everything works. I would definitely recommend coming here if you are looking for a storage space in the Venice/Marina Del Rey area. Thanks! read more

nice location and good building.. good customer service when receiving the confirmation call.. EXCEPT when you get there and try to ask the manager a simple question and he responds with another question beating around the bush with sarcasm. didn't save my first floor request, tried to charge us more, requested home owners insurance to allow us to use the facility, luckily I was able to resolve the problem with one phone call.. last, his suggestion of buying a lock sounded more like a car sales pitch.. I didn't feel safe leaving my items there but it's not the business fault, it's the manager's problem.. not a cool dude. his name is David A. Phillips. read more

I have had many storage units in multiple different facilities over the years & this is by far my favorite place to store. The staff is always kind, patient & very helpful. I like the area of the facility and have always felt confident that my things are safe. As my storage needs have evolved the staff has happily transferred me into new, more appropriate units. I highly recommend this company & especially this location to anyone in need of a storage unit. read more

5-stars for the sweet and super helpful Terri! She was so welcoming and really listened to my husband and I's needs and accommodated us greatly. She helped us find the perfect space we needed (as we were a little clueless about what size we needed haha) and gave us a great deal and monthly rate. Customer service really comes first to them!! Overall our experience here was great and I would highly recommend them!! read more

Conveniently located, competitive pricing and they have solid hours unlike the last storage place I used. If you're on the westside in the Venice, Mar Vista, Marina Del Rey area this is the perfect spot. Right by the 90 freeway. read more

Clean facility, well priced for the area, has carts available (depending on the time of day as it can get busy on weekends)

Derek is the easiest most helpful guy. Made it easy and the move less stressful. Rock on!

BEWARE! I started with extra space 3 months ago signed a contract and all the sudden out of nowhere I get a notice that my monthly charge will be increased $20 a month. Unacceptable!!!! Losing a customer and going somewhere else. Not cool. Beware when signing up! read more

There used to be a wonderful manager here. Since he left the elevator and the front security gate have been broken for over a month. Management thinks it's fine for paying customers to spend an extra 15 minutes wheeling a heavy cart through the narrow dark hallways from one end of the building to the other. They don't see any urgency to fix it or do too much else to take care of this facility. read more

Very good people and service. Just two issues for me: 1. This facility is a bit outdated so a lot of the entry doors are old fashioned narrow doors. In my case I had to rent a larger space than i really wanted to accomodate a 42" firepit I needed to store for a month or two. I was told that they are converting all the unites to wider garage type pull down doors. 2. Their "no refund" policy is very problematic to me and not customer friendly at all. For me it's when you go past your payment date (and have paid you bill on time) but then want to move out in that month......there are no refunds for the days you've paid for but won't be using the facility and I just don't think this is right. To qualify for a refund, you need to give them notice of when you'll be moving out before your payment month starts, then you pay for the whole month, then you get a rebate for the days you didn't use the facility.....but only if you have notified them of this move out date in the previous month. This really upsets and and last time I rented here a few years ago, i lost about a half months rent because of this loophole. Beware! read more

So great! I use the unit for temporary storage between school years, and this is my third year renting here. It's not the closest storage facility to my school, but a little extra drive is absolutely worth it for the pricing and fantastic customer service I've received here! Thank you, Extra Space, for making my life easier! read more

Service was good, representative was very nice, But it happened 4 me go there and I needed rest room but because the office was closed I couldn't use it. It gives you a hard time because you need to go to the Costco or star box read more

Fantastic. Reserved online. Showed up. 10 minutes later had exactly what I needed at a reasonable price and hassles. Thank you Mario - you made my day!! read more

Excellent service from Mayra and Will. Took the time to find a space with sufficient access for large equipment containers. Pleasant to work with. Highly recommend. read more

If you're considering storage facilities, do yourself a favor and look elsewhere. Lack of Security; Break-Ins; Loss of Property and Poor Lighting were all issues that I had to deal with during the 5 months that I rented at this location. The coded magnetic lock on my building's entrance door had been tampered with so anyone could enter and exit without a code. I reported this fact several times over 4 months and it was never remedied. I even fixed it myself on one occasion only to find it open again a week later. Not surprisingly, there was a major break-in where my unit and 7 or 8 others were part of a well rehearsed break-in. The thieves apparently knew exactly which units were out of video surveillance as they were able to take the time to pry off or cut unit locks. When I asked the on-site manager if this was the first time they'd had a problem like this she matter of factly indicated that it happens from time to time, generally around the holidays. Needless to say, I'm no longer using this facility. Additionally the facility is only lit in the hallways. There are no lights in the actual unit and poorly designed IMO. Mine was an 8 x 10. and the first unit they showed me had the 4' door swinging "into" the unit effectively rendering a 4' x 4' portion of the space totally unusable. After complaining they moved me to a different unit but again without lights inside. My advice is DRIVE BY don't STOP here! read more

I have been here for two years plus my rate has been raised 3 + times I finally called last month to talk to the staff about it. I spoke with Courtney who was helpful at first who even said you have been a loyal customer and mind you I have never complained and never have asked for anything. She then called me back a day later and let me know that they would lower my rate for the month of September. She asked me to please come in in September also to get me into possibly a smaller space. I went to pay my bill and my rate was still at the raised rate. So I called and they all denied they ever even said this as well as Derek the so called manager basically said I can not help you and my employee Courtney never said this. I do not have time for stories and I have NEVER wriiten a BAD review. This is a what call LACK of INTEGRITY, and a flat out SCAM of a business. I am completely shocked at this lack of responsibility for this communication Courtney said to me on the phone today that she never had with me. I am going to pay my bill BUT I WILL NEVER do BUSINESS with a MISREPRESENTED BUSINESS. I have even recommended this space as well. SHOCKING to me that Derek was short with me and not polite --as a Manager (DISTRICT) as so he stated, FYI Derek---THE CUSTOMER IS ALWAYS RIGHT. read more

Got great personalized attention while I was selecting a unit. Haven't moved my stuff in yet or dealt with them long term-- if all goes well that will be the fifth star! read more

This was my first experience using a storage facility and Extra Space in Marina Del Rey is awesome!! From making the reservation online to checking in and then moving our stuff in, this place is really A+ (the rates were the best I found as well). John is the nicest person and helped me make and update our check-in appointment time over the phone. They are really responsive! Every time I've called someone has picked up and helped me (and they're really really friendly). We arrived at 11am on a Saturday and Cathy helped us with the paperwork/set up. Cathy was really patient and friendly. If you are new to storage, the way it works is you need to e-sign an agreement in their office (so need to go when their office is open) and maybe buy a lock if you don't have one (~$10-$15), but then after that you have 24/7 access to the units. Notice they require you to buy insurance on your stuff for a minimum coverage of $2000 and I think that minimum coverage would cost something like $15 (it's a good insurance that includes theft, damage, flood, fire, earthquake, etc). There is free parking in front of the office (no access to the units yet, but you can park there to check in) and then a security code pad and gate to get to the storage units. There are free flat carts to help you move your stuff from the car inside. The premise was very clean and orderly! No random trash or people loitering around. You can tell the staff here really takes care of the place and the customers... even the bathroom in the office was spotless!! Thanks John and Cathy! read more