The whole process of renting a unit went very well with no problems thanks to Fefe the manager at…read morethe Humble location 2960 1960 East.She was very professional courteous and very knowledgeable about the entire process. The facility was immaculate. I will definitely use their services in the future.

0/5 STARS - DO NOT TRUST PUBLIC STORAGE…read more Review Title: THEY DESTROYED MY BELONGINGS AND IGNORED ME I am a single mother of 8 children, working two jobs. I trusted Public Storage with everything I owned. On January 13, 2026, their contractors destroyed my unit with construction dust--AFTER the on-site manager warned them to stop. They ignored her and continued working. My electronics, furniture, clothing, and sentimental items (including a television from my late father) were ruined. What Public Storage did: Denied my initial claim Reopened a liability claim Ignored my calls and emails for months Let the SAME contractors return and shut down the facility to protect units--admission they knew how to prevent this Forced me to sue them What it cost me: $1,294 - Storage rent for a unit I couldn't use $161 - Court filing fees Almost everything I owned--thrown away My late father's television--destroyed I filed a lawsuit: Case #261200####69, Harris County Justice Court, Texas. Public Storage had every opportunity to do the right thing. They chose not to. They hoped I would give up. I didn't. If you value your belongings, go somewhere else. This company will take your money, destroy your property, and ignore you until you sue them. Avoid Public Storage at all costs. #PublicStorage #StorageUnit #ConsumerAlert #BadBusiness #PoorCustomerService #SingleMom #Justice

Clean, air conditioned, safe location, friendly staff…read more Centralized app has some bugs though. Unable to use app to open gate. Glad they are here!

I rented a unit on3/19/23 when I rented the unit there was a free month that went along with it…read more The person that rented the unit was new and messed up not only putting the wrong unit info but also left off the free month. I called back up and the straitened the unit number but even though they told me the free month was on the account it was not. Each month I called up to find out why I was still being charged the manager Arleen said she will get it fixed this went on for 2 months she never called back to say it was not on the account. Today 5/31/23 I called and it was escalated and I guess she was trying to CYA and called and said it was never on my account I should have been told this before getting charged two month and going through the song and dance that it would be fixed. I cancelled my contract.

24 hour access codes don't work consistently and you end up stuck inside the facility. The security…read moreguard is also not always present and there is no after hours contact info anywhere. You pay extra for 24 hour access that is not really a thing.

One of the best storage rental businesses in Houston. Awesome customer service and a delight to…read morework with.

I've been using the Public storage facility for 3 years now. They have the best prices in Kingwood…read moreand I just got 3 units on a Labor Day Special where I got 3 to 4 months with a discounted rent and a super deal where they won't raise the rent for a year. They need more specials! As far as the facility they have a awesome manger named Kimberly. She's fairly new but is doing a 5 job. She helped get me 3 additional units. She frequently walks the facility making sure all locks are on and has any disrepair scheduled for maintenance. She is quick to return phone calls and gets action on any issues you have! I would whole heartedly recommend renting from them. Great prices & great management!!

I would give place no stars. Access was horrible and customer service was even worse. Could not…read moreaccess my unit and no one would respond to calls . Don't waste your time renting from this place

I want to thank Cube Smart for the excellent service provided, which was very timely and necessary…read morefor us during the time we rented that unit.

CubeSmart Self Storage in Humble is a great location. The staff there go above and beyond to ensure…read moreyour needs are met. I want to give a special Thank you to Madeline she is an exceptional employee. We rented one of the larger units for one year. The CubeSmart app is a great feature as well. You are always able to communicate with someone unless it is after hours of course but that is to be expected. I would be remiss if I didn't mention the assistance I was given during move out. I will not go into intricate detail but please believe the staff there assisted beyond the normal scope of business. If you need a storage in Humble then CubeSmart should be your first choice.

I use to have a storage unit at this place and closed it down because we decided to store…read moreeverything at the house. However, we do have a postal box here and we ship all online purchases to this location. We no longer have to worry about porch pirates! Today, I mailed out five large envelopes and the staff was most helpful. They were patient with me as I looked up the addresses from my phone contacts. Never again will I go to the Post Office where one is greeted by an unhappy employee who hated their job and it permeates from one cubicle to the next. That is the way one is greeted after standing in the line!!! Here at this location, you walk in, no waiting in line, employee greets you and you actually have positive adult conversation as they assist you. I might have paid a little more, it was worth every dime I spent, thanks to the service I received. I will be back!!! Keep up the good work!!!

Great service ! I appreciate their help and we have used them before . We will be back for their…read moreservices .

Hands down the most professional and friendly storage I have ever been with!! Andrea is the real…read moredeal, her and her team keep a close eye on things and communicate very well, not to mention keeping the facilities so CLEAN!!!! GREAT JOB! Best storage investment ever!

Very friendly and helpful manager . Their prices are very competitive and they even had a nice and…read morethoughtful gesture when we opened up the unit we rented. In it were two bottles of water and a padlock they very well could have sold us instead of gifting it. I've used one of their sister companies in another part of town and was very happy with their service there too.

They treat you great when you sign on the dotted line, however once you get in Bonnie will treat…read moreyou like crap. There is no lighting in key places, the other day I asked her to see if they could move a trailer that was sticking out as I turned the corner to get to my space, all she did was rant and rave of she wasn't, she didn't even want to hear my complaint. I have pictures and a recording of what I was asking so you can message me if you want to know what I am talking about. The door to my storage is super heavy and keeps getting worst, I don't see them servicing it anytime soon. Beware of Bonnie she will not work with you. Find another storage facility that has good reviews that was my mistake I did it for convenience.

I recently moved and searched for a place to put my stuff since I was temporarily moving in with a…read morefriend. I discovered this place and it was definitely a hidden treasure. The staff there were beyond helpful and friendly. We had 4 kids with us and we were offered water. It was truly a great experience for it being such a dreaded event.