We are extremely pleased with the outstanding customer service we received from Taylor. She took…read morethe time to clearly explain everything and carefully walked us through all the documentation, making the entire process smooth and stress-free. Her professionalism, patience, and attention to detail truly stood out. We're very glad we chose the Morton Ranch location--thanks to Taylor, it was a great experience from start to finish. She is an excellent representative of Public Storage and a valuable asset to the team. Highly recommend!

bait and switch. They give a price and after a few of month when you are all moved in, they almost…read moredouble the prices. Ridiculous. Go with smaller companies

Please don't let this company lie to you I'm about to have a list of reasons to stay way…read more 1) they will let you work out of your unit and force you to have insurance. But the insurance company don't cover break in 2 ) once moved out they keep taking payments from your bank account 3) there no one that watch over there property but for 10-15 min a day 4 ) you rent will be raised every year. 5 ) all vacant unit are left open I've been broken into twice though vacant This company care nothing but about mine I've been with them 5 year. The Houston wind storm took off people doors and they were unfix for 2-3 months I've been broken into twice and insurance don't cover. My neighbor next to me moved out and was charged three months after move out. My rent does nothing but go up! No regrets. Plus now I have put in my 30 day notice and was told I have no deposit there giving back. Stay way I'm going to have more people write honest reviews not paid one from the business owner

Is a very safe place for you to store your items. I recommend this place. Is very clean and it safe…read morefor all your stuff.

very grateful to the young lady who helped me transfer into a larger unit today via phone. I didn't…read moreeven know that was possible! it was so easy all I have to do is just pull up and transfer my unit when I'm ready! Thank you very much!

From the owner: Store your belongings at Extra Space Storage on 2499 S Mason Rd in Katy, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, golf carts available, kiosk, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

KaitLyn was always so nice and always pleasant when calling me with my monthly reminder calls!read more

As it turned out there was not a unit available for me, but Kathryn helped me find another nearby…read morelocation with a unit my size. She took the time to go over everthing about it, got all the paperwork done so I can literally show-up tomorrow and I am all set. Her can do attitude and friendliness we're really refreshing! 5 Star for Sure!! Heid L.

Very helpful and patient and the hours of operation are more then convenient the owner was very…read morefriendly .Explain everything step by step. I will most definitely rent here again and i will recommended to anybody.

From the owner: We rent Climate Controlled & Non-Climate storage units, in a variety of sizes,…read moreto accommodate all storage needs.

The lady that works here by the name of Christine is amazing. Very friendly and helpful…read more I've been using the storage facility for three years. They have cameras and gated access. Climate control works and I never feel unsafe going here even at night knowing that I'm on camera and everything is gated. They have several different size units from ones you can fit RVs inside to the small ones with offices where you can run your small business they also have climate controlled and not climate controlled to meet your needs when I found them. They were the best price in the area and I randomly check to make sure that I'm not missing a deal somewhere else and they still continue to beat everyone in the area.

False Advertising advertises 10X10 for 75 only to find out…read morethey are over 100 Staff was very kind and took me to see the unit. it looked decent wood floors shed condition elevated about 6 inches

It's self storage, there's not a whole lot to it. None of our stuff has ever been stolen and it's…read morecool inside. No complaints there. The big complaint is getting in and out of the building. As shown in the picture provided, there is a mini-Grand Canyon outside the entrance to one of the buildings (normal concrete settling/shifting). We brought it up to the onsite supervisor who is rarely present at the front desk, and he said some words but never fixed the hole. So, we brought it up to management over the phone, and again said some words but no actionable fix. Here I am months later and still no fix. I hope we nor any body else falls into the hole when moving a sofa, table, or chest in/out of the unit. Maybe the cone will help. Shows their lack of care and pride in their facilities, and how much effort they put into customer safety and satisfaction.

From the owner: iStorage offers convenient and affordable self storage units in Katy. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with iStorage and see why our units are ideal to suit your storage needs. Visit us at 23014 Franz Rd today to rent your space. iStorage is an NSA Storage brand and facility.