I needed to store a Canadian customer's ongoing purchases to avoid using my truck as storage. Just out of Manhattan & The Lincoln Tunnel, I made a reservation at Extra Space in Kennedy Blvd of a 5x7 for $85 a month, first month free. The roads to it were up hill, residential, narrow streets packed with cars and signs "No trucks over 10,000lbs allowed", I called Joe, the store manager, he sent me to a nearby Extra Space. Lexie Tellado the store manager tried to work with me but there I would be paying $110 a month for a 5x10. I realized then that I needed a 10x10. I had to empty the truck to unload from the back a Jacuzzi 8'4" by 7'11" in NC so I looked in NC to see if the prices were better. I found the best price among other companies again, at Extra Space in Greensboro, NC. I made a reservation for a 10x10, - Indoor- 1st Floor Access for $48 a month with first month free.
I met Sean Blakemore, the store manager and soon learned that the 10x10 unit was off a breeze-way that had no doors or heat. Since what I carry are antiques which are very sensitive to humidity, heat & freezing weather (read about hide glue). I was very upset, the web page did not say "temperature controlled or heated" but I assumed that indoors meant heated and it doesn't. I complained bitterly about the misleading wording to Sean.
He, listened, let me vent and showed me several options. Luckily there were no people waiting. When he suggested a $77 a month 10x10 inside heated unit with the first month free, I was ready to accept it.
Looking back I am lucky that I found a succession of good managers who helped me with my particular need. Have Joe not taken the time to sent me and then call Lexie, I would have had no chance to see the layout of their storage units and organization. Lexie told me that it was the location that made it more expensive so there were many more locations along my route to NC and cheaper ones.
Then Sean was the best because he gave me options while I was getting over my disappointment and to realize that $77 for a 10x10 was better than a 5x7 for $85 in NJ.
He also guided me about where to go to find help to unload the truck. read more