We had Justin, the owner, come out and evaluate our home. He gave us a quote for how many hours,…read morewhat all he could do, what he provided. He promised to take excellent care of our home. I told him on a previous move, we had 5 men and 2 big trucks; he assured me he would do better with one truck and 5 men. What we got on moving day, Saturday, was; one truck and 4 men, including Justin. One of his employees quit not long after arriving, so we were down to 3 men. They got the first load packed and loaded, and had to issues getting the truck up the driveway, so they had to move the furniture and boxes up the drive. We fed them lunch, they worked to about 5, and said they needed to leave that one of the workers had to take his baby to the hospital. My husband asked him to at least get our bed over there, so we could sleep. Justin agreed, but never brought the bed.
Justin promised they would be back the next day. He said he would be back "first thing". After not hearing from him after many calls and texts; at 10am, he answered. Stating he could not find workers. But he would be there shortly. Needless to say the only moving that day, was what my family had to do. All the upstairs boxes were stacked in the living room. My husband finally got him Sunday night, and he promised he would be there at 7 the next morning. We debated about firing him and using another mover, but felt like we were halfway in, and it would cost us a fortune to start over and we would not be able to hire a new mover such short notice. Since we had to be out of our house by the end of the day Monday.
He arrived at 7:40, with two men, one of which was Justin. My husband and Justin met and agreed that we would not be responsible for extra charges or the truck rental since the job had not been finished on Saturday. They agreed on a max price we would pay. They loaded the truck, and made the first load. Before they delivered it, they picked up a 3rd worker. They delivered that load and went back for another load. Justin delivered the 2nd load and came in and requested a check for the day. I asked him to wait on my husband and he insisted. I knew no beds were constructed and our things were everywhere, but assumed he would finish the agreed upon job before they left. Just could not wait. I gave him the check, and in what seemed like minutes he was gone. I texted him, to find out where he went, because my husband wasn't back from the old house, less than 2 miles away yet. No answer. My husband started calling and texting him, since he had been at the old house and there was still tons of our furniture and items there. A broken box of framed photos, thrown into a corner in the living room, among other things; without being notified. My husband advised me to stop payment on the check. We didn't hear back from him, til he got to the bank, and they refused to cash it. He called and spoke to my husband, who told him he would not be paid for the day until he finished.
Justin finally agreed to meet my husband at the old house, and they essentially had a shouting match in the front yard. He agreed to finish the job, and made another load. He then told my husband he was done. He reminded him there was still a great deal of stuff at the old house, and there were beds to construct and mirrors to install.
We could not have been more disappointed by Justin. His crew was kind, professional and hard working. We hate that the actions of their employer, affected the review of their service. Even one of the workers on Monday apologized to my husband over what had transpired. I would not ever recommend Justin and Memphis' Best Movers for anything. He made our move into our new home, a nightmare, instead the joyous occasion it should have been.
