Love the super clean and new facility. The units are easily accessible, which is a plus. Marico was…read moreso knowledgeable. He was a pleasure to deal with.

Don was very fantastic the entire time, he was very welcoming and informative and he also did…read morethings in a timely manner as well. Customer Service was definitely SUPERB !!!

I am always greeted with a smile. Someone is always available to answer any question. The staff is…read morealways friendly and are very informative.

Very friendly, helpful and accommodating. Would recommend. Kristin was so nice and helped me a ton.read more

Friendly and sincere customer service. Always clean and convenient…read more No negatives, just a little pricey, but wouldn't want to go anywhere else.

Sadly disappointed. This comment won't make a hill of beans to anyone at this point bc they up and…read moreclosed without telling their customers and from what I understand the staff didn't even know until Public Storage showed up one random Tuesday and told the employee she had no job. Anyhow, as of that wasn't bad enough. Those of us that were renters had no idea until we got a text and an email that said 'welcome to public storage ...oh, and surprise you now owe us $85+ MORE than what you were paying. Public Storage 'says' that Strong Point didn't leave our contracts with them so they are claiming they can't or won't honor them. I don't have that kind of money. I left an extreme home situation and had no choice but to put my life into a storage. I hate they did that to me and the other renters. I also hate that they did that to the staff. Such a shame.

From the owner: StrongPoint Self Storage is an industry pioneer in changing how people view self storage. Gone are…read morethe days of rusty outdoor metal structures and ramshackle fencing. We have designed self storage facilities that are modern and more community-centric than ever. We've leveraged the most advanced security systems, access controls, and technology-driven conveniences to provide an unparalleled customer experience. We believe you deserve to store your belongings in a clean, modern facility with the best in class service. StrongPoint is here to help you protect and care for what matters most.

The clerk Tiffany , was very helpful and very knowledgeable…read moreabout her job. Not only was she helpful in getting my bill paid She also was in the process of training another coworker every time I go to this location. She's always at work eager to help. So thank you again Tiffany.

the facility is clean, storage uni was clean. the only problem is I could never use a cart when I…read morecome no matter the day or time . one customer will use all cart available leaving you to wait over hour to 2 hour waiting or may be 3 hours . there should be rule in place where you can only check out one cart with your number to be considered of us customers. this on going behavior cause me to move my items out of storage .

Since my review, my rate was still increased $17 per month, but not the original proposed amount. I…read morecannot say more positives about the 5 star manager Don, nor a wonderful employee named Toni. They have always been helpful, accommodating and understanding. The units are well maintained and I do appreciate the cleanliness and care of the grounds. But I have discovered that the owners of the storage unit are responsible for yearly price increases on their customers and these employees do not have control of this. Unfortunately, the owners seem out of touch with the customers who do have problems with annual increases.

Donisha'is very sweet and the storage units clean . The storage company also offers moving…read moresupplies for your convenience .

This place has gone seriously downhill! The management has changed hands over the years, but it's…read moreto be expected. I've been with them since they opened. The latest managers reek of something shady. Fees are getting tacked on for no reason, and even though I'm paid up, I can't get in the gate. Yep, I'm locked out like I haven't paid my rent. Any time I need to get in, I have to call someone (no one lives there anymore) to tell me a code I can use to get in. What a pain. The fact that all the storage places the former owners owned were bought by another company but under different names just seems odd. Will they suddenly close one day? Oh, and management is useless. The woman in the office is nice but knows nothing. She's obviously brand new to the industry and can't do anything. She won't even give you the name of her boss, should you have a problem. Her bosses are condescending and rude. Just go to Public Storage, half a block up on the corner of Germantown Parkway.

Great location for us. The manager was very helpful and friendly. Answered all of our questions and…read moreaddressed all of our concerns. They have excellent security (details of which I will not post publicly). Several different discount plans available for new renters making it a better value than other storage facilities we had looked at in the area.

great customer service. would rent from them anytimeread more

Kendra is always helpful! Thanks so much. Im definitely…read morereferring her for business! 10/10 customer service and professionalism

Great experience. We needed a unit last minute and late in the day. The folks here are very…read morehelpful. They signed us up over the phone and when we arrived later that evening everything was exactly as expected. Gate entry code worked...great directions to the unit...lock/keys/paperwork right in the unit. The unit was clean and in good repair. Thanks!

Excellent customer service at this location. I was able to…read moreHandle all of my affairs in a timely manner.

When I need storage I think of extra space. Always clean and welcoming staff. They have all the…read morepacking supplies I needed and helped during a hard transition.