I purchased the lock that was required by this company, and had not touched it since I put it on almost 2 years ago. When I tried to open the lock upon jus relocating here it would not open. I was told by the very rude staff member on duty that my choices were to either wait until the middle of October for a Area or District Manager to come and remove the lock, or pay a locksmith! I had been in hotels for 3 weeks and my home was now ready for me to move into. I felt I had no option but to pay a locksmith $150, plus, I was told that I would have to purchase another, possibly defective lock, even though I was moving out of the unit. Then, almost all of locksmith's I called wanted no part of removing these locks and also wanted a fortune to come and cut it off. I had just rented another unit about a week before, when I attempted to empty that unit I ran into the same problem rude staff and a new lock that would not open, once again I was subjected to disrespect and bullying from both staff members, and told this time after the staff called the District Manager, that she would come either that same day or the next to cut the defective lock. She stated that it would probably not be that day but the next. I called just before noon the next day and was very angrily told that they told me already that it would take 7-10 business days to have the lock cut, not true! so I would again have to wait until mid-October to have that lock removed by the District Manager. Around 3:30pm I was called by the location and simply told that I could pick up my keys, I asked for what and was again snapped at, saying my lock had been cut, and to come to pick up the keys. I asked why I had not been notified to come to the storage as I was told the day before emphatically, that I would have to be present when they cut my lock, which is correct, to my knowledge, having managed storage facilities myself. Because of the lateness of this notification, I had less than 3 hours to remove my belongings before the six pm gate closures, a fact I only found out about just before 6pm on the day I rented the second unit. Because of this lack of information, I had to pay the movers to hold onto a part of my shipment because I did not know about this new gate closure time, until 5:50pm.
I have rented from this company for my business, and personal needs, for decades, and I am shocked at the decline in Customer Service and Staff behavior. I have never had such aggressive and hostile behavior from a business in my entire life. I felt disrespected, disregarded, and bullied, by the shouting, arguing and angry attitude by the two staff members. Needles to say I will never rent from Public Storage in Memphis again. I still do not have all of my things out ,and have to pay movers again to go back again to retrieve my belongings. This nightmare has cost me over $400 in expenses that were directly related to me renting at this storage facility, and being treated like I had no rights. I cannot tell you how unhappy I am about this horrible experience, but I will not allow this to go, without speaking up and hopefully sparing others from this shameful location. The Movers and I were horrified that Staff would actually behave in such a confrontational, unprofessional, and rude manner. read more
