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Extra Space Storage

3.1 (10 reviews)
Open • 6:00 am - 10:00 pm
Updated 2 months ago

Services - Extra Space Storage

Self storage

Vehicle storage

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3 years ago

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5 years ago

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House Movers and Boxes

House Movers and Boxes

(80 reviews)

AVOID THIS MOVING COMPANY…read more **POST MOVE UPDATE: the company got back to me and offered me a $100 credit due to their lack of customer service. I decided to go with the company because I really believe in second chances and an all for small business prospering. I was absolutely WRONG to do so. The day started out okay. Three young men came with a truck and they started working. My husband and I supervised them to our best extent without getting in their way. We successfully packed the van and arrived at the new apartment. Once we arrived, I realized some of the pieces of furniture arrived scratched. Not little tiny surface scratches, but FULL on indents into the wood or pieces of the furniture cracking. Now I would kind it so much if they were old, but I literally purchased all these pieces in the past seven months. One of my dining room chairs had a scratch in it, my chest had chips where they carelessly couldn't put the drawers back in, the tv stand foot is cracking, my new dresser that I literally got in December/January has a broken piece (thankfully Macy's is sending a service technician), and the boys carried my mattress by the cover which ripped and is now dirty (found this out they left). I was most concerned with my wood pieces since it's hard to replace, my new dresser alone was over $500. I let the "lead" boy know, his name was Samson and he called his boss but didn't say anything, charged us, and left. I emailed the company with a follow up statement, they asked for pictures. I sent the ones I took, and SILENCE. I finally called today to follow up and spoke with Kyle. He told me their manager tried to call but I didn't pick up. No one bothered to leave a voicemail or send me an email. Kyle told me my options were a credit of $100 or sending a handyman out to fix the damages. Uh what? I declined the credit before ONLY to be offered $100 for you to damage my household goods?? I asked to speak to the manager and he said he wasn't available. I called back to see if he was available and they declined my call or let it go to voicemail. I've attached pictures of the damage AND my phone call receipts. Absolutely DO NOT use this company to move. If you're here on their yelp page, leave. Trust me, they are not trustworthy. They also falsely advertise military discounts, my husband andI paid OVER $500 for the move. I have never dealt with such a TERRIBLE business. I will be reporting them to the Better Business Bureau and Attorney General of Virginia-Consumer Protection. *UPDATE: After writing this review, I was contacted by Kyle and he explained the process to me (which I would have explained that I already knew). I will up the review one star for the promptness of quality control. However, he said that there was no record of me calling, so I'm attaching a screenshot of my attempts. All calls over five seconds were when someone in the facility picked up, said "hello, thank you for calling," and when I started to speak, they promptly hung up. Please don't get me wrong, I am all for small businesses prospering, but as someone who comes from a family that owns a small business, and has worked and managed it for over ten years, I also know that customer service is the cornerstone and foundation. I really hope this gives some insight into how the business is run and managed. ****** This review is based solely on just a business etiquette, I have not used the company. I need to move out of our current place in about a week and I've been super stressed and anxious since we've moved out here about seven months ago and the military moved us. I found this company on Yelp with great ratings and was super ecstatic. However, I am absolutely disappointed with the customer service I have gotten from this company. I i messaged them on Yelp inquiring about their services because my husband and I need to move soon. They responded in a timely manner, but when I tried to ask them about the time on the day of my move, silence. So I called them three times over the phone and they answered...but hung up on me. If you can't do the work and we've been communicating, a simple "we won't be able to accommodate your time" is the proper way to go about the situation, wouldn't you think? I was really hopeful about this company since there were so many great yelp reviews (and I live, love, and breathe by Yelp), but I'm so disappointed. I would no doubt give this company NEGATIVE stars if I could. I would definitely NOT recommend contacting this company if you plan on moving anytime soon. Extremely rude and unprofessional.

They couldn't find my apartment when it came time to pick up the boxes, so they called me. I missed…read morethe call, but called them 10 minutes later and they were gone. They said they waited 15 minutes, even though I had the times of the calls on my phone. That would have been fine, things like this happen, but they were angry and blamed me and told me I would have to make an appointment on another day. When they finally did come they fined me for stains on some the boxes. YIKES, it would have been cheaper to just buy boxes and then throw them out. I was just trying to be green. I'll never do that again.

Denver Boxes - Denver Boxes

Denver Boxes

(9 reviews)

Southwest

Tried to order boxes. Called on a Thursday and spoke to Terry who was very polite. He did not…read morehave the boxes at his location, but could get them from across town and I would have them by 11 am the next morning. The next day no boxes yet at 1 pm, called to follow-up and see if there was an address issue or whatnot. Spoke to Martin who was snarky. Did not know why Terry would give an ETA, his driver was out on the road and did not have a GPS so he didn't know where he was (I dunno, can't call him on his cell?) and I should have them within the hour. He also shared some personal information about Terry, which was not at all necessary. Needless to say, the boxes never arrived and we received no call. So, we called Terry on Monday morning and he stated that the boxes are on backorder and will be at least a week. Canceled order and will not be calling again.

Denver Boxes is great at fulfilling orders, delivering on-time, and providing good service -…read moreprovided you don't actually speak with anyone on the phone. I've been nothing but pleased with their dependable service. In fact everything has been working so well I really thought I was a valued customer. This should be a 5-star review... Now the bad news. Twice now I've received rude and unprofessional service from the person who answers the phone at Denver Boxes. It was the same person both times. The first time I gave him the benefit of the doubt thinking maybe he was having a bad day. However today his attitude was so rude I've decided I can no longer do business with this company. "Customer service" seems to be a foreign word with this individual. Additionally he seems to be the only person that answers the phone and he fiercely controls access to anyone else. My requests to speak with any other person were flat-out denied. I have met the owner of this company and he seemed like a nice and professional person. I hope he knows his floor manager is reactive, short-tempered and actively encouraging customers to do business with other companies. Apparently I'm not a valued customer after all. In summary if you are ok placing orders via email, fax, or voicemail, with little to no contact with a human being, then Denver Boxes should work just fine. However you may want a backup box company ready - just in case you are treated so unprofessionally you have to cut all ties with Denver Boxes.

Extra Space Storage - selfstorage - Updated May 2026

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