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Charlotte, NC

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Extra Space Storage

5.0 (1 review)

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2 years ago

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Reign Moving Solutions Charlotte

Reign Moving Solutions Charlotte

(24 reviews)

Ballantyne

As I researched moving companies to assist us after 26 years in our home, Reign kept coming up as a…read moregreat choice. I spoke with their scheduler and felt assured that Reign would be the one we would use, even though they seemed to be a bit more expensive. A few weeks before we knew our moving date, we did a Face Time walk through of the old home to get an idea of what the cost would likely be. The date and time were set, the morning arrived and Reign was right on schedule. The guys worked hard, took their time to wrap furniture, appreciated the lunch we bought for them, and left for the new house where I met them. Some things were stacked (wardrobe boxes on top of each other), a few boxes were in the wrong room, the garage was left in disarray, a fern stand had fallen over and had a broken base, and the treadmill was not reassembled. Reign had made arrangements to have two follow-up movers come when the first "shift" ended, so these two young men unstacked the stacked boxes, arranged the garage, went back with us to the old house and checked to see that everything was delivered, moved a few leftover items that we missed, put the fern stand in the truck, and tried to reassemble the treadmill. When they could not, they asked us to call Jason, the owner. Jason immediately dispatched another employee who also could not reassemble the treadmill. Not to be outdone, Jason called us and said that he was sending another employee who would arrive first thing the next morning to fix the treadmill. Two young men arrived about 8:30 and had the treadmill together in a few minutes. Of course, that is not the end of the story because moving is never a one-day event--and ours began to unfold with some items that needed to be addressed. The movers had "dinged" a few spots in the old house, which took about a week to repair because Jason uses a man whom he trusts to do a good job, and this man was not available right away. When it was finally completed, the repair was flawless. Then we noticed a dining room piece was damaged, so we sent a picture to Jason who came to inspect and assure us that it would be fixed. While he was with us, he noticed a small scratch on the floor in the dining room, so he helped my husband put felt pads under the table legs and on each chair leg. This was above and beyond anything we had experienced in the past. Again, we had to wait to get the dining room server repaired because Jason uses a furniture repairman who does a remarkable job in repairing damaged wood. He even stabilized the piece while he had it. I might not have been happy waiting, but I was delighted with the finished product. After a few days in the new house, I reached for a file in our filing cabinet and discovered it was in bad shape from the move. When I called Jason, he said not to worry; he was coming to our house to help. This is where his customer service will astound you if you have ever dealt with moving companies who just give you a check and make you sign a document that releases them from further responsibility. Instead of attempting to fix the filing cabinet, he suggested just purchasing another to replace it that would be similar cost. He and I picked out one that seemed identical, his warehouse team came to our house and assembled the new one, realized it would not work so they called Jason who told me to order whatever I wanted. It took two tries to get what I wanted, but Jason never hesitated to find what would make me happy. His company should be your choice for any move.

At the time of my previous review, law enforcement was in the early stages of investigating the…read moretheft that took place during our move. Now that time has passed and we have learned more information, we have even more remorse for hiring this company. We have become aware of two other families who also experienced the theft of nearly identical items during their moves with Reign. We never received reimbursement for any of the lost, broken, or stolen items from our move and will end up having to take legal action for this. There were many logistical things this company did very well - they were organized in the planning of the move, very timely and efficient, and careful with (most) of the furniture. However, they were dishonest. While what happened in our move may be a reflection of one employee versus the whole company I reported it to the owner, Jason, right away, and he continued to let other customers be stolen from for several more months before putting the employees on leave. Trusting them in my home will forever be one of my biggest regrets.

Hilldrup

Hilldrup

(16 reviews)

Biddleville

This was our first experience using a moving company and we wish we had just done it ourselves. 80%…read moreof our furniture was damaged in some way as well as two holes put in our walls of our brand new house. Our son's changing table was damaged to the point it is unsafe to use and they only want to compensate us $294 when the damage was well above $2000 on top of paying them $1300 for a move less than 2 miles down the road. Do not use this company!!!!

BEWARE! Absolutely horrific experience. Our belongings were taken August 6th and scheduled for…read moredelivery August 17th. Our sales consultant and move coordinator NEVER reached out to us to inform us about a delay. Move coordinator NEVER contacted us or reached out after our belongings were taken. A different representative called us at 5:00 PM on August 16th, the NIGHT BEFORE, our scheduled delivery to tell us our belongings were going to be LATE. She LIED to me, told me our shipment was IN TRANSIT and LIED about the location of our belongings. Representatives CONTINUED to lie with notifications through text messages about the status of our belongings. It wasn't until I called Mayflower directly that a customer service agent told me our belongings NEVER LEFT THE ORIGINGAL LOCATION. My family continues to suffer because of Hilldrup's lack of communication, deception, and inability to perform the services we paid for. It is inexcusable to deceive customers. Please use a different company. DO NOT HIRE.

Extra Space Storage - selfstorage - Updated October 2026

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