1. Extra Space Storage

0

Austin, TX

Cancel

Open app

Search

Extra Space Storage

3.0 (5 reviews)
Open • 6:00 am - 10:00 pm
Updated a few days ago

Services - Extra Space Storage

Extra Space Storage Photos

You might also consider

Recommended Reviews - Extra Space Storage

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of Emily T.
204
31
16

3 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 1
Thanks 1
Love this 0
Oh no 0
Photo of Mr. M.
0
14
0

3 years ago

Business owner information

Photo of Emily S.

Emily S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

Ask the Community - Extra Space Storage

You might also consider

All My Sons Moving & Storage

All My Sons Moving & Storage

(169 reviews)

Hard working, very personal, would use them again...feel like I made new friends ...helped me a…read morelot....

I waited awhile before writing this because I genuinely needed time to process how fucking…read moreridiculous this experience was. I wanted to make sure I fully understood just how bad the value was before I said anything. And honestly? I feel completely scammed and played. First of all, I was NOT given the actual details of how far these movers were from me. I was told they were "located in San Marcos." Okay... then why the hell were they driving to downtown Austin to move me? That made absolutely no sense, but I didn't think much of it at the time bc from my understanding that was the least of my worries. Then I get charged a random driving fee for them getting to me. I was completely blindsided. The guy expressed he explained this one the phone but no the fuck you didn't. I would have canceled right then and there. But Fine still thought max I would pay plus gratitude was 400. But the worst part was I was moving into an apartment literally about 10 feet away from where I was already living. I barely had anything to move, which I specifically told them. Yet they showed up with a MASSIVE truck that I didn't even need or use. Then somehow, after TWO HOURS of moving a very small amount of stuff literally 10 feet away, the bill came out to around $600 PLUS gratuity. $600. For moving my stuff 10 fucking feet. What exactly was I paying for? A luxury relocation experience? A parade? Were they supposed to do backflips while carrying my boxes? Maybe make me dinner afterward? Because for $600, the expectations apparently should've been Cirque du Soleil. And here's what really pissed me off. When I gave feedback and said that customers should at least be given a realistic estimate or ballpark price BEFORE agreeing to the service, the representative basically told me, in so many words, that if they told customers the actual price, nobody would book them. Well... fucking exactly. If I had been told beforehand that moving my small amount of belongings approximately 10 feet was going to cost me around $600, I would have said ABSOLUTELY FUCKING NOT, BETTY CROCKER. I would have told those movers to turn that giant-ass truck right around, drive back to the North Pole or wherever the hell they came from, and stay in their own damn area. Instead, I was hit with random fees that were never clearly explained upfront. And when I mentioned that I had receipts and questioned the charges, suddenly the representative was ready to offer me a 10% discount. Oh, NOW there's flexibility? That makes the whole thing feel even worse. Customers should not have to argue, present receipts, or threaten to leave a bad review before suddenly being offered a discount. If the charges are legitimate, explain them clearly from the beginning. If they aren't, don't just throw random bullshit onto the bill and hope people pay it. And the attitude from the representative made everything even worse. Instead of actually listening to my concerns or showing even a little empathy, I was met with an attitude that was completely unnecessary and unprofessional. Maybe take a fucking Xanax, calm down, and learn how to speak to people who are rightfully questioning why they were charged hundreds of dollars for a move that took two hours and went basically 10 feet. I genuinely feel terrible for the actual workers because this is not their fault. To the movers: PLEASE QUIT AND FIND YOURSELF A BETTER COMPANY TO WORK FOR. You deserve better than working for a company that leaves customers this pissed off and apparently leaves employees to deal with the fallout. As for the representative: you were by far the worst part of this experience. Telling a customer that you don't give them the "legit" price because otherwise nobody would book you is an absolutely insane thing to say to someone who is already upset about being overcharged. I am beyond disappointed with this company. The lack of transparency, the unexplained fees, the ridiculous price, and the way my concerns were handled were completely unacceptable. DO NOT USE THESE PEOPLE. If you're considering booking them, ASK FOR THE TOTAL PRICE AND EVERY SINGLE FEE IN WRITING BEFORE THEY TOUCH YOUR STUFF. Otherwise, you may end up paying hundreds of dollars and wondering what the hell you just got charged for. I would never use this company again, and I would strongly encourage anyone else to think twice before giving them your money. I hope this company gets sued or goes out of business. Sweet dreams. And if I could give this negative stars it would be so far back in the negatives it wouldn't be able to ever recover.

Einstein Moving Company - South Austin

Einstein Moving Company - South Austin

(268 reviews)

I chose Einstein Movers because of all the amazing reviews, and they definitely lived up to the…read morehype. From the moment they arrived, Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V were friendly, professional, and incredibly polite. I was honestly amazed by how careful they were with everything. They handled our furniture and boxes with more care than even we did, which gave us so much peace of mind. You could tell they really cared about doing the job right and making sure nothing got damaged. They worked hard, stayed positive the whole time, and made what could have been a really stressful day feel easy. It's not often you find a team that's this efficient while still taking the time to be so careful. If you're looking for movers you can trust, I can't recommend Einstein Movers enough. Their reviews are what convinced me to book them, and now I'm happy to add another five-star review. Huge thanks to Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V for taking such great care of us and our belongings!

Recently moved from a 2b 2ba apartment in south Austin to a 1b 1ba apartment in west Austin…read more Einstein did great! The quote was accurate and their estimated time of move was too. The guys were super friendly and quick. They take all the precautions with walls/doors, and wrap everything before moving it. We've had some less than ideal movers before from other companies and Einstein doesn't even compare. We will be using them again in the future!

Two Men and a Truck South Austin

Two Men and a Truck South Austin

(205 reviews)

I needed to move from Austin, TX to McAllen, TX for a few months and decided upon Two Men and a…read moreTruck to help me transport my belongings. It turned out that the realtor (at BIGRealty, don't use them) didn't yet have a property during the first deadline which when I informed Two Men and a Truck, had no problems changing the date. We had literally gotten the property sorted out about 2 days before our lease expiring, and again...Two Men and a Truck had no problems changing things around close to the move-out date. Their staff was super friendly and made my move easier than the realtor did. The movers arrived maybe 30 minutes late (8:30a), but that's due to Austin traffic and that I was living downtown. Once they arrived, they introduced themselves. There was Summer, the driver..and Michael, who was pretty much the muscle (despite Summer carrying the heavier stuff up a flight of stairs ;-) ). They had quoted me 4 hours due to the elevators being the far side of the building, and still ended up doing it in only 3. The rate I was given was pretty damned reasonable for a long-distance transport, and they were up-front about everything. The held my belongings for a day while I made my drive down south, and showed up exactly on time in McAllen to unload my things. Both Summer and Michael turned out to be the ones to unload my belongings as well. They were able to unload everything in a very short time, even carrying my entire CD collection to the second floor. They had me initial to make sure that everything was off of the truck, double-checked that I didn't forget anything and then was off. I'm surprised at the number of bad reviews for Two Men and a Truck and I can only believe that some of the reviewers didn't bother to pack any of their things. This is my second long-distance move, the first one was from Florida to Texas which I did myself which resulted in me learning a lot about the things that can happen during a large move. If you're too lazy to pack your own things, make sure you get mover's insurance. Talk to your regular insurance company. There's a reason why this type of insurance exists. Fortunately, we didn't need it as we made sure that we didn't have anything loose/dangling like a $10 dryer hose as listed in some of the bad reviews. When moving, make sure you use stretch-wrap to hold things together as the truck will vibrate (go rent one at U-Haul so you can feel what your belongings have to go through), tape up glass (or better yet, remove glass to be packed separately), take apart things that can be taken apart, keep screws and smaller pieces in bags, and box your belongings up as if you really care about them. We vacuum-sealed all of our clothes so that they took up less space, which would've ended up slowing the move down but Summer was able to stuff things in various places in order to make less trips. At the end of everything, we literally had no damage to any of our belongings with Two Men and a Truck. Everything is in perfect condition and it was a 4-5 hour drive. Oh, and they also overquoted me so I ended up paying less than what I had expected to pay. Too awesome. My lease here in McAllen is only a few months, and I'm definitely going to call Two Men and a Truck again to see if they'll take my business when I move back. I actually thought that the movers would've been the hardest part of the move, but the issues w/ the realtor and the property itself have been the hardest. I'm definitely now a fan of Two Men and a Truck despite many of the negative reviews and will likely use them again without hesitation.

Move was on 6/5, here was my conversation with Tristen the next day:…read more Yesterday's move did not go well. The team sent was incredibly slow. I understand that it's hot out and in no way is it acceptable that I was working harder and faster to move my belongings. Additionally, I was charged for 4.25 hours of work on top of the $160 travel fee? Why am I essentially getting charged for both travel and workers? Not to mention that your guys went to the wrong address for delivery at first so I'm getting charged for incompetence and slow workers? Also one of the guys took a 10min+ bathroom break at my new apartment. I get that nature calls and I also think it's reasonable to take breaks like that off my bill. Had I not been working as much as I was to move my stuff (both to the truck and from it) I would have had to pay for another 1-2 hours of labor which is absolute robbery. Please let me know what can be done to make this poor experience right. Tristen on 6/5: Hi Sean, I'm sorry to hear this. I will look into this and I'd like to follow up with you on Monday. Tristen on Wednesday, 6/11: Sean, do you have any photos or videos that show the crews inefficiencies? I am trying to corroborate this with the crew and dispatch manager but I don't have much to go off of. To follow up on the travel charge- that covers the time spent driving to the load location and back from the unload location, fuel expense, use of the truck and tools and equipment that we use during the move. ------- Pictures and additional text conversation included. Absolutely terrible actual service which matched the customer service. My favorite is where the team lead told me that they went to the wrong location and that it would be an hour to get to me despite me giving him the exact address and the apartment complex. I also gave them my address about 10 times when requesting and signing off on service so being charged for their inability to put in an address adds to the shi!show that it was to hire this company.

Pitney Bowes

Pitney Bowes

(1 review)

Southeast Austin

To all of you who shipped with Pitney Bowes, we are sorry. This message was written by Pitney…read moreBowes, but delivered by a third party, but it was the same day as opposed to two months late, or never happening. (From a Pitney Bowes representative) Dear Pitney Bowes customers, we would like to sincerely apologize. We don't take responsibility for poor service, we are just incompetent. Two months ago, I loaded a gift for my mentally disabled (it must run in the family) daughter for Christmas. I know I brought it home, but couldn't find it. Turns out it was in my car the whole time. Like the staff here at Pitney Bowes, I don't remember ever loading it, or getting it for that matter. Did I create the training program? Hmmm. I don't remember. Anyway, I see a lot folks saying they ordered from ADIDAS. Unfortunately for you, that's who supplies our uniforms (ADIDAS wind suits and turtle shell shoes, don't ask where we get our gold chains from) so we get those packages mixed up and well,sometimes (every time) it's easier to just not repackage and send ADIDAS customers their stuff. As for the rest of you, we just can't stand the uncertainty of what is in each package. We NEED to know. It's like Christmas every day around here. You all order some pretty neat things. Jerry found a bag one time. It had a little hose on it where you hook up something called a catheter. He fills it up with vodka every morning. Also, Jerry is a supervisor in charge of making sure all boxes are opened, inspected, and that the contents aren't dangerous. You guys have great taste. Sorry your stuff doesn't get to you all the time. We really like it. We also understand that items tend to make it all the way across the country just to be sent back to its original location. Turns out Jerry's cousin Jerry works at another facility and guess what! He also found a bag with a hose on it. I guess you can figure out what he does with it. In conclusion, I hope we answered all the questions everyone had for us. And thanks for all the cool stuff. Sincerely, Jerry

Boxer Buddies

Boxer Buddies

(36 reviews)

I had such a great experience with Boxer Buddies. Moving is usually one of the most stressful…read morethings, but they made the entire process feel incredibly seamless from start to finish. The team showed up on time, worked efficiently, and, most importantly, treated all of my belongings with so much care. They were cautious with my furniture, careful navigating tight spaces, and made sure everything arrived in perfect condition. Everyone was friendly, professional, and clearly took pride in their work. They communicated throughout the move, which gave me a lot of peace of mind, and somehow managed to make what I expected to be a long, exhausting day feel easy. I wouldn't hesitate to use Boxer Buddies again or recommend them to anyone looking for movers who are reliable, respectful, and genuinely careful with your home and belongings. They exceeded my expectations.

Update, 3 months later... Home remodeling completed and ready to move items back into house!! We…read morehad an onsite storage pod and off-site climate controlled unit (through Boxer Buddies). First of all, our planning coordinator, Daniel Gartland was once again friendly, efficient and ensured we utilized their unloading services to maximum benefit. 3 movers arrived on time, and completed unloading, reassembly of bed frame, unboxed our new mattress and set up on bed, as well as moving furniture and boxes to designated rooms (previously loaded by them prior to move out) in record time!! JC, Juan and Andre hard workers! Was nice having JC and Juan return to move items they had originally packed. They complimented us on the updates we had made (remembered from before) and even asked about our kitty! Highly recommend these folks, pricing reasonable and just great to work with!

Extra Space Storage - selfstorage - Updated November 2026

Loading...
Loading...
Loading...