Let me begin by saying that we have high expectations of any contractors or vendors we choose to do business with. My wife and I work high-demand jobs and we don't have a ton of time to micromanage the small details of home projects...we far prefer to hire the right folks who are capable of executing a plan and handling any hiccups professionally and proactively. I can easily say that the folks at Koncept Garage meet this standard.
I won't spend a ton of time waxing poetic about the quality of the finish outs, flooring, etc. The photos of their work speaks for itself. Spend some time on their YouTube channel and you'll get many of the answers you're looking for regarding their process and how they work. I'd rather focus on three specific things that happened during the project that made them stand out as a first-class operation.
The first hiccup we had actually happened before the project even started. Ironically, a few days before our first scheduled meeting with Jeff, we noticed some water leaking into our garage ceiling, which ended up being our master bathroom shower. We went forward with our initial consultation with Jeff, and ended up making our 50% deposit that day, confident that we could get the shower patched up well in time for work to begin in the garage. Unfortunately, it turned out that we needed to completely re-do our shower, including lining, new pan, and tile work...and it turned out to be VERY difficult to find a contractor during that time. Not only was Jeff very understanding of the situation, he stepped up and put out the word within his community of folks to try and help us find someone to get the repair done. Ultimately, we started the job about a month late. The delay and extra coordination was handled seamlessly.
The second thing that happened was a small miss during the painting phase. During our initial consultation, we'd asked that the exterior garage doors be painted to match our capstones and the trim be painted black. At the end of painting day, we took a peek inside and out, and the doors and trim were all a middle beige. After a quick convo (via the group text thread...super handy btw) the team coordinated with the painters to come back out and the next day the doors were PERFECT. One of the most frustrating things about these types of projects is when a detail is incorrect or gets missed, because you're unsure if things will be remedied per your original vision. In this case it was quickly and efficiently fixed without the need for us to get super involved.
The last milestone of the project was the installation of cabinets, slatwall and equipment storage racks. During our initial consult with Jeff, we had spec'd out a layout for all the components and their placement within the space. My expectation that everything was just going to be installed as prescribed, but it became clear to the team that some modifications were needed. Not because their original layout wouldn't have worked...but because the original plan wasn't the best configuration for the space. The thing that really stood out to me here was that the team doing the install and organization had gotten to know us a bit throughout the job, and they were actually thinking proactively about how we'd use this space now and in the future. And based on what they learned about our lives and lifestyle, they wanted to make some changes that would improve functionality and accessibility. After walking us through the proposed changes in detail, we all agreed that the change would make the space even better.
I think the bottom line here is that Koncept Garage is a premiere company to work with. Their attention to detail and prioritization of quality surpasses all other contractors we've ever worked with. If you're ready to transform your garage from a space for all your junk into a useable, attractive, and desirable space to be in, then look no further. read more