Beware. After 3 months or so you rate be will increase by 50% or more due to what they call market conditions. Meanwhile unrented units are still at the original rate you had. 100% bait and switch con. read more

BEWARE!!!!! The people here are very nice. Unfortunately, their corporate office does not support them well, as they increased my rent by 65% from $155 to $255 just 4 months after moving a massive amount of stuff into a 10x30 unit. What criminals the corporate office is to lure people in with a lower price and then once they have your stuff in there and know it will be costly for you to move it, they jack up your rent by 65%! This is really not fair or ok. Edit: After seeing Extra Storage's response, I called in as requested and was able to lower to $215. The nice customer service representative said that the district manager will further review and hopefully bring down further to the rate I originally signed up for 4 months ago. I appreciate this effort so wanted to make sure and acknowledge that publicly. read more

Great service by Dee The facility is always clean super easy to access and always reachable for any help. read more

Clean and very friendly staff. Will recommend it for anyone as it is also very easy to access

Extra Space Storage in Acworth, GA is awesome. The storage units are clean and well lit. The property is clean and well maintained. Customer service is phenomenal. The manager, Daniel Chiong, was polite and extremely helpful. He went out of his way to answer all of our questions and seemed to appreciate our business. I would definitely recommend Extra Space Storage in Acworth! read more

I stored my stuff and it came out unscathed. That's a win. The people that work here are friendly and helpful. What I didn't like, is that they wait until you arrive to tell you that you have to purchase their insurance to rent. Why not tell me on the phone so I can make an informed decision? read more

When we moved into our storage unit on 12/21, we realized there was a leak. We alerted the person on duty and she said we can have another unit, but we had to pay to move everything out of the unit. We already paid movers for 3 hours to move everything in. The next option was to have someone come and fix the leak. 2 1/2 weeks later it hasn't been fixed. Every time I call they act like they know the situation, tell me they will look into it and that they will call me back that day. After 4 phone calls, I haven't received one phone call back. We have been loyal customers to this facility for 6 years. I'm very disappointed in the customer service that I've received the last few weeks. DO BETTER EXTRA SPACE!!! read more

I researched lots of storage places and this was the best value for my money$$. The biggest space for the lowest price. They seem very organized and friendly in the office. I definately reccomend this storage facility. Thanks read more

I, Debra Napolitano 1st have to say thank you to the Extra Storage customer service agent that made himself available after i was quickly connectd through the 800# and can assure all of you that have had any doubts, whether it be for personal or business purposes for your storage needs,this Extra Storage @ Lake Acworth Dr. Acworth, GA. is by far your one call stop shop storage place and believe me it is well worth making the 1st call to the 800# that can easily be found on Google search and than within less than a couple of minutes receiving such the quick response from Shane the location's site manager was the added bonus for me,as i can admit it is difficult to take some personal time for myself during a busy business owner lifestyle and when I arrived at the Extra Storage location that was assigned to me, I was greeted by the location's site manager, Shane's handsome smile and that is when I knew I have found my home away from home. Thank you again Extra Storage @ 4902 Lake Acworth Dr. Acworth,GA. 30101 #770-974-5608 Home Sweet Home D.Napolitano read more

Great facility. Shane has been extremely helpful and is very pleasant. The storage units are clean which is really nice. Highly recommend this facility read more

Richard and Patty are awesome they helped us from the start and were able to get us in the right size climate controlled storage room. if your in need of a storage room in Acworth ,GA. this is the place to go! read more

I was in a situation and Shane assisted us in our needs. I called several storage facilities, but ended up going with Shane. He was attentive to our needs, explained everything in detail, and he did not rush us. He treated us with the utmost respect. We arrived at storage a couple minutes after closing, but I called and he said he would wait on us. To make the situation worse we did not have enough money, and he waited for us to go to the ATM. Shane was extremely patient, even though he was still working way after his shift. All I have to say is that he exceeded our expectations and went above and beyond. If you ever need a storage unit, stop by and see Shane at Extra Space Storage, on 92 in Acworth, GA. Thank you Shane you were awesome!!! Excellent customer service!!! read more

Facilities are as described. Mostly friendly people. One MAJOR disappointment: they refuse to refund overpayments. I stored for over two years, and they owe me money. I was told that this is a condition that I agreed to and that I should have let the know before ending service, but it is my money, and it is a dishonest practice. I'll bet there are others, and I would be willing to join a class action suit if anyone is interested. read more

I found Extra Space Storage online and called the 800# to make a reservation through their customer service department. Within a short time of making my reservation, Shane contacted me to let me know that he had my unit and would make certain he was available to meet with me when I arrived. Shane took plenty of time to show me around and to thoroughly explain the terms of the agreement, the insurance, etc. We are storing all of our belongings until we find our new home out west and I wasn't sure how much storage we would need. In addition to the unit I reserved, Shane held an additional unit until we knew wether or not we needed the unit. On moving day, Shane made sure he was available when the movers arrived and jumped into action to get the extra unit as soon as it was determined the space was needed. He couldn't have been more helpful. Shane is thorough, polite, helpful and goes above and beyond to get the job done. Thank you Shane for making an otherwise stressful situation easier! read more

The guys at Extra Space Storage went out of their way to help my wife and I meet our storage needs! They went the extra mile and rolled out the red carpet! read more

facility was great. staff was helpful. they allowed me more time to clear out my storage lot. only issue i had was the price of the unit went up and it was just too much for what i was getting. other than that this place was great for the time we needed it. thank you Shane for your help throughout this process. read more