Still my go to for dog boarding services, in fact I would call it a dog vacation. My dog always has a great time and comes back exhausted from all the playing, I'm always confident she's in good hands in a caring and safe environment while we're away. Even took her trick treating on Halloween! read more

We loveeee Mya! She walks our dog (and half the dogs in our neighborhood), she cleans our house, and she has helped with home organizing. Along with doing quality work, she is full of positive energy and such a pleasure to be around... she always brightens our day! I have recommended Extra Help LLC to multiple friends and neighbors who now use their services as well. In my opinion, it's nice to have a personal, trusting relationship with the people who are in your house and taking care of your kids/pets, rather than having random people come from a big company. Call them up! read more

I do not typically write negative reviews until I have given a business the opportunity to make up for a negative experience. If I have a poor experience, say at a restaurant, I will return 1 or 2 times and give feedback in person if possible. I offered Extra Help this opportunity, but my offer was initially overlooked. As my experience with Extra Help continued to decline, I resolved to provide a review so that others may be spared a negative interaction. I sought dog sitting services for a 10 day vacation abroad. We set up a meet and greet and then I arranged for them to sit for a shorter period 6 weeks before our longer vacation so that everyone could become acquainted. I have outlined the my experience below. At the meet & greet, the owner and her helper were kind and gregarious, but I got the sense that they were not very knowledgeable about dogs. The ladies sat in the floor with my dogs and when my older, reactive dog stared at the helper (seeking affection), she said, something along the lines of, "oh, he likes to stare; I'll stare at him right back." This was a red flag, but I just explained that staring into a dog's eyes is generally frowned upon as they often perceive it as a sign of aggression. My feedback was acknowledged, so I decided to move forward. I typed up a google document outlining some changes from what we had discussed at the meet & greet and asked her to review it and ask questions / make comments. I also inquired about the service order I was expecting. She said, "I sent one last night; you never got it?" She then sent the service order the day of travel without ample opportunity to discuss any necessary corrections. There was no mention of my newly adopted dog's recent illness and need to be confined to laundry area for feeding in case of vomiting. She repeatedly misspelled my other dog's name. Finally, she asked for payment for 4 whole days of dog sitting when she would be providing only 72 hours worth of services (Thursday night to Sunday afternoon). The service agreement stated that the bedtime visit would take place between the hours of 8:00 pm and 10:00 pm. However, they arrived at 11:20 pm, and instead of keeping me in the loop on the group text like she agreed, she texted my roommate privately, as if to keep me in the dark. In my previous email, in which I had included instructions, I stated where I had placed the house key for their use. However, upon arrival, they were unable to locate the key, as they were looking in places other than specified in my email. They then had to text my roommate (at 11:20PM) to let them in the house. Roommate found keys where the instructions had specified. At this point, I was annoyed. Upon leaving the dogs for the night, the ladies confined them in the wrong areas of the house. This was unacceptable as the provided instructions were very clear. After they departed, my roommate went down and rectified the issue then, to my relief, offered to take over sitting for the weekend. I immediately (after midnight) sent an email explaining that I was not pleased and wanted to terminate services. Although Extra Help only completed a single home visit, I generously offered to pay for two full days of service at $55/day, as I understand that owning a small business is not easy. Early the next day, I followed up with a text, as she had not responding to the email. She never responded and showed up to the house where my roommate had to inform her that her services were no longer needed. When I terminated services, I offered feedback and encouraged her to ask questions so that she could better her business model. She did not ask for feedback, nor did she inquire as to why I had terminated the contract. There was no attempt on her part to make amends for the mistakes she'd made the previous day and no offer to make things right, or to decline payment for the single botched visit. She then sent me an invoice for the two days I agreed to pay on the day of termination. This was two days before my services should have ended. I was still on vacation and her hurry to be paid made me furious. At this point, I was inclined to provide a review for the public. To add insult, she continued badger me for payment! I paid her three days after services were scheduled to end. The ladies at Extra Help were friendly, and seemed to enjoy dogs, but that does not a good dog sitter make. I was overall very displeased, and do not recommend their dog sitting services. read more

Mya and her staff are absolutely amazing! I have used many cleaning services in the past and Mya's detail to attention and thoroughness provides an amazing cleaning. Honestly, her company is the best cleaning service I've ever received and I will wait for an opening with her before going with someone else and having to clean/reorganize behind cleaners who would not leave me place in immaculate condition like Mya does. Also, her reorganizing my house has helped me declutter and rid a lot of anxiety around it. If I could recommend more than 5 stars I would! read more

We found Extra Help LLC via Yelp. Based on the good reviews we hired Mya and her team to clean out 3 br/2.5 bath house 1x/month. To say they did an amazing job is a true understatement. Mya and her team treated our home with such respect as if it were their own. They have such great attention to detail, they clearly anticipated all our needs, and did such a thorough job. She truly went above and beyond to earn our business. We were so delighted and so grateful for Mya to come in and make our lives a little bit easier :). We also employed Mya for laundry services as needed and she exceeded our expectations there as well - delivering our laundry to us timely and in mint condition. Not to mention, her prices are very reasonable! I highly recommend. We feel very lucky we found this great service! read more

Mya has taken care of our senior dog and cleaned our house twice while we were out of town. She really loves dogs, followed all directions, was always on time, and gave extensive reports with each visit. She is also very accommodating to special requests and dealing with medicine and special needs of elderly dogs. The house cleaning was fantastic. She showed great attention to detail and even organized my kids rooms. She is happy to take special requests and is just a pleasure to work with in general. Communication is excellent and payment is easy. read more

Maya watched my dog while we went out of town. We visited before my vacation and I liked her immediately. She came to my house every morning and walked my dog and fed him. She gave very detailed daily updates and pictures via texts. My dog might love her more than me now. I highly recommend!! read more

Over the past several years I've hired many assistants, Mya (Owner) is by far the best. When I requested her services, she arrived early in a business suit with a clean note pad ready to listen to my requirements. Her company has helped me file hundreds of documents, assisted me with renting out my properties by continually re-posting ads on craigslist, and helped my sell my stuff on eBay and Amazon. They have mailed packages, replaced the toner in my printers, dropped off my dry cleaning while ensuring the whole house is polished and cleaned. Her company has found a niche market that the others are overlooking. Her prices are very reasonable; you won't be disappointed. read more

I had just gotten an apartment in Alexandria and was located out of state. I reached out and got an I stand response, and within a few days all was done, including extras. I could not have been happier. Mya reaches out to me all through the process. read more

Oh my gosh, Mya and her team were fantastic. I had them out 2 weeks ago for the first time and they went above and beyond. We had a bunch of upgrades and repairs done in our house and the dust and grime was everywhere. They spent so much time doing such a good job that I felt guilty making them work so much. I look forward to continuing with their services. They are amazing! read more

I am so glad I finally reached out to the professionals of Extra Help LLC to make my apartment good as new again! The price was very reasonable. They spent nearly 4 hours making sure everything was clean and sparkling. Best part was as soon as I met Mya and Lydia I knew they were good, honest people who take great pride in their work. They also were very patient and sweet to my corgi despite his playful antics and endless amounts of fur and hair on every surface and every corner. I would trust them to take care of my fur baby and I don't take that lightly at all. I highly recommend this business and will definitely continue booking their services at my new apartment. read more