We will give Westshore Home of W.S. a three star rating only because the finished tub-to-shower…read moreconversion is nice. But, the whole Westshore Home experience was anything but nice. The 1-day install turned into a 5-day ordeal during the Christmas Holiday because the Sales agent left out some important project information. Therefore, the install team arrived with a wrong "floor pan" for the shower. When the problem was discovered, our old tub/shower had already been removed. During the subsequent call to the Sales Manager (Jeremy)... he attempted to pressure us into accepting the floor pan that was sent. He came up with several reasons why we should accept the "wrong" floor pan, all of which were total "BS"!!! We felt that if we paid over $27,000 for a shower project...then we should get what we ordered. During a subsequent phone conversation with the Sales Mgr. (Jeremy)... He actually said "Well,...if you'd taken the 1st floor pan, the installation would have been done in a day"........ Really??? So we should have paid over $27,000 and had something installed that we did NOT order??? That comment REALLY hit a bad note with both of us!!!! 5 days later, they came with the correct floor pan and finished the installation. The new shower looks nice. You have to wait 24hrs after the install before using the shower (Not mentioned until after the installation is complete). After completion, we noticed the sliding glass door to be used for entrance to the shower had no handle... There was only a small button to hook your finger into and attempt to pull the door open. We asked about this and was told by Jacob (Installation Mgr.) that this was just the way the door was designed and nothing could be done about it. It seemed we were the only ones to ever say anything about it...........ok If you choose WS Home .... I would look elsewhere for better designed sliding glass doors. Upon 1st use of the shower, we discovered that the Hot and Cold water controls were backwards.... They did send someone approximately a week later to fix it... so now everything is ok. During the whole installation mess, the two install crews and the guy who fixed the Hot/Cold issue were great. The installation (including the Hot/Cold issue) was completed on1/6/26 after being started on 12/24/25. It has been over a week since completion and we've had absolutely NO communication from Westshore Home to see if we were satisfied...or... offer us a little compensation for what we went through...or... If we even liked what we bought. It's as if once they get your money.... They don't give a crap anymore!!! Bottom line..... While the shower is nice... The Westshore Home company is very expensive .... and impersonal. I would suggest looking at other companies and options before deciding who will do your bath remodel. H.A. Reece, Yadkinville, NC

EXTREMELY, EXTREMELY expensive. Only a few design options, not real tile, and flooring would be…read moreinstalled over my current floor. Definitely an expensive band-aid type remodel for your bathroom.

Awesome experience from the sale through the delivery. The delivery team went over and beyond what…read morewas required to make sure they took care of my new appliances and my recently refinished floors. Nothing at all was big box about the warm experience I had at Ferguson's. E. Pritchett

I wish I had checked all of the reviews on the Ferguson's home store. Buyer be ware! The sales…read moreperson I worked with was not knowledgeable and ordered the wrong version of microwave with my appliance package. once everything was installed, they will not exchange it for the correct item. They made no effort to correct the situation. Will not use Ferguson's again!!

Unable to get help. Staff was either with another customer or too busy to acknowledge I existed…read more Went to front asked cashier if we could get some help with a purchase. Here are her exact words. "Just bring me the SKU number" Big selection but no one with the time to help you. Finally surrendered and left store without a purchase of more than $2,000.

I love that they will price match and guarantee the lowest prices. The store is huge and offers a…read morefantastic selection of different types and styles of flooring. You will definitely find something that suits your taste. With that said, I will tell you why the two stars. Finding someone to help you on the floor is very difficult, and if you do, they are not very helpful. It seems they are in a rush and don't have the time or energy to help you. Checking out took about twenty minutes because they only had two registers going. At least they were very friendly. I don't know if it's like this all the time, hope not, but the selection of floors will bring me back for my next project because they are the biggest in the triad!

Surface specialists came and applied epoxy on the countertops in our kitchen. They did a great 1…read moreday job and prices are fair.

We had Surface Specialists of the Triad reglaze a cast iron tub for us about a year and a half ago,…read morewhile we had some issues along the way, they worked to make sure everything was taken care of to our liking.

Expensive houseware items, but my wife loves their stuff so I'm forced to buy from here. At least…read moreit's all very nice and the staff is usually pretty friendly.

They had far too many employees there the day I visited and a couple of the older ladies were…read moresnooty. Thank goodness I got a nice salesperson that helped me gather up a couple of coupes for a gift and wrapped them up nicely for me. I typically love browsing at this store but the layout was weird and too many employees gossiping amongst each other instead of helping the customers.

I went in to buy a $500 expresso machine. And not one idiot employee could or wold help me…read more Total morons

Go in and ask for Shaun for all your bedroom needs a fine young gentlemen who knows what's what for…read moreevery bathroom bedroom for windows got me squared away when I walked in and felt so over whelmed. Very hard worker who knows his store. Love this bb&b

Here is my experience with this company, Friendly, professional and willing to make everything…read moreright and to my satisfaction. They showed and told me what was wrong, How the builder messed up and how to make it right. With a LIFETIME guarantee. Other than having to wait an extra day to let the concrete set, any delays were on my end. They worked feverishly putting inn so many hours to complete my shower. I highly recommend them! Plus it helps to be nice to the people you hire to do work. Im sure if you're a Karen, you get the same in return. I absolutely loved these guys!!!!!

Used this company for a shower remodel. The experience was less than satisfying but in the end,…read moreNicole and Mike made it right. The tile guy they used was not good...causing the project to be delayed with re-do's. He worked too many hours a day to get the project done, jeopardizing the quality of work. Nicole was frustrated with me but I wanted it to be done right! She became rude and actually blamed me for the screw-ups by not taking her suggestions. I wanted it done the way I wanted it. I'm sure this was a bad experience for me AND her but how she handled it was far less than professional! Advice... if you choose this company, deal with her husband, Mike, only! He's very professional.

I purchased a fixer upper in North Carolina. Greensboro area. Went through 4 months of remodeling…read morebetween Lowes, Home Depot and finally finished. I stumbled across this place trying to find the Big Lots on Gate City Blvd (found out Big Lots had closed and moved). I walked in this place since they were next door and let's just say I wish I would have known about this place before my remodel. They carry kitchen cabinets in stock (plywood built) and give 10% off for veterans.

10 years ago we had a kitchen remodel and chose quartz countertops from Carolina Custom Surfaces…read more We are very happy with the service and installation.

Unfortunately we had an unexpected bathroom remodel and did not want to go back with tile. After…read moremeeting with Jerry Smith and being presented multiple options, we decided to go with CCS. After the project was completed, we discovered a few issues. To late to go back and report, we will just have to live with them.