I wish I had checked all of the reviews on the Ferguson's home store. Buyer be ware! The sales…read moreperson I worked with was not knowledgeable and ordered the wrong version of microwave with my appliance package. once everything was installed, they will not exchange it for the correct item. They made no effort to correct the situation. Will not use Ferguson's again!!

We ordered a $30k+ kitchen package to include Wolf & Sub-Zero appliances. We had to wait over 18…read moremonths just for the orders to "arrive". So, you're telling me, that it takes every contractor, home builder etc. 18+ months to receive appliances?? My gut was telling me that we were on the back burner (pun intended), while the builders etc, were getting product in a more reasonable time frame. Moving on...after the grueling 18+mo wait our appliances finally arrive, yay. Much to our chagrin, the Wolf stove is damaged! Jane's (sales lady) solution was to send out a repairman! Now remember, I just spent $30+k on these appliances and they want to now sale me junk that's been damaged and act like everything is square. This after we insist that they send a new one out. In the meantime, we are still without a range and await Jane's ruling on the matter. I always tell my kids, learn from others mistakes. People, please learn from my mistake in dealing with these clowns. Buyers be extremely cautious. I don't even like giving 1 star on this review. There are other options out there, use them!

It could be or if this was my business it would be improved drastically by having your sales rep…read morefor Roto Rooter have correct information on your store hours for this holiday weekend. Our plumber Cody with Roto Rooter spoke with "Santana" after 5:00 PM yesterday 5/23/25 and ordered a control valve for our Bradford White gas water heater and was told by Santana that I could pick it up anytime after 8:00 AM today. I drove there just after 8:00 AM both doors locked with a sign indicating closed in observance of Memorial Day. Scott the plumber for Roto Rooter arrived there shortly after I did . He called Santana again leaving a voice mail followed by another Roto Rooter man who Scott told me he was the Lead Plumber who contacted someone with this store who told him he would contact someone to get the part from Will Call which after hours of waiting no call back,no appearance on location which is not only disrespectful, unprofessional and down right disgusting!! My wife suffers with a heart condition, diabetes and lymphodema which has literally crippled her which requires her to utilize a walker, cane or wheelchair which is really tough for a 81 year old woman who was a picture of health just under two years ago. I'm her husband for 36 years and her primary care provider at home and I'm a 76 year old man with bad vision in my left eye. Due to the seriousness of her health issues I don't leave her alone for more than one hour. I was at this store for almost four hours which is totally ridiculous and Scott from Roto Rooter can substantiate. I sent a text to Scott earlier this afternoon asking if he heard from Ferguson to which he said NO and apologized. I have been in business for 45 years as a C-Level Executive for major telecommunications companies in 43 states and 18 countries and NEVER failed to communicate with my clients following a commitment for anything NO EXCUSES, NO EXCEPTIONS and expect reciprocal treatment !!! Santana failed Ferguson Plumbing miserable and it cost Roto Rooter anx myself lost time which equates to lost money and horrific Inconvenience and discomfort for my wife of 36 years. In closing I located a after hours number of 800-217-9780 and briefly spoke to a rude ill informed lady whom interrupted me speaking to her three times in a few short minutes and told me she couldn't help once she heard me say my location was Greensboro, NC she said I called California and she only handles CA & TX. I asked if there was a similar number for NC only to be told she didn't know to which I replied, Thank you for nothing and hangup. Thank you and have a great safe blessed day. Regards, Tommy Emmons, 336-706-1605-Mobile- emmonstr@msn.com.

I just wanted to share my fantastic experience with this company! I was blown away by how friendly…read moreand helpful their team member Andre was to me and my mother. He really made us feel valued and went the extra mile to make sure our need was addressed. I can't say enough good things about how Andre assisted us and his excellent advice on how to get our Delta tub faucet replaced. If you're looking for a company that genuinely cares about its customers and provides exceptional service, look no further than this one, and remember to ask for Andre. Ferguson Plumbing should be grateful to have an asset like Andre working for them. He deserves a raise!

Surface specialists came and applied epoxy on the countertops in our kitchen. They did a great 1…read moreday job and prices are fair.

We had Surface Specialists of the Triad reglaze a cast iron tub for us about a year and a half ago,…read morewhile we had some issues along the way, they worked to make sure everything was taken care of to our liking.

10 years ago we had a kitchen remodel and chose quartz countertops from Carolina Custom Surfaces…read more We are very happy with the service and installation.

Unfortunately we had an unexpected bathroom remodel and did not want to go back with tile. After…read moremeeting with Jerry Smith and being presented multiple options, we decided to go with CCS. After the project was completed, we discovered a few issues. To late to go back and report, we will just have to live with them.

Order not in on time. What was order to what was installed was incorrect…read more Lacked professionalism when asked about it. Too many other places to get cabinets and countertops from. Do yourself a huge favor and go elsewhere. Will be less headache

I had kitchen counter tops and a customized granite sink installed in September 2017. Prior to…read moreinstallation everything was 5 star. They had all the right answers. Install was done on schedule. After installation there has been zero response from the company. I have 3 places I think are minor and could be fixed or smoothed out but no one will come look at it. The back splash is 1/4" higher on one wall then the back wall where it makes its turn and is noticeable. Also the back splash is a 1/4" short on one side and not the other with a chip knocked out of it. I have called three times and been to the office twice. Keep telling me we will call you. In December was told too busy to come out until after new year, its now January 30 and still can't get a service call scheduled. Work is not that bad just need a little after the payment service.

My experience with Floor & Decor in Greensboro was none short of phenomenal. I was in that store…read morejust about every other day for a month while working on my project. First the designer JJ, gave me some great pros & cons to the color pallet and materials that i had chosen. I greatly appreciated his expertise. Annette and Lynette were so very accommodating in the pro services area of helping me to get my product scheduled and loaded. There was also Tiffany who helped in many different areas. She was strategic in doing whatever was needed to complete the job with haste and a smile. These people worked so well together to give me a phenomenal experience. They honestly acted as if they loved what they were doing and cared about the customers experience. This is exemplary in "How To Get Your Customer To Return". Thank you all!!

My wife and I have slowly been chipping away at a kitchen renovation and are getting to the point…read moreof figuring out what to do with our backsplash. We decided to go by Floor and Decor and see if we could get some ideas. We were a bit overwhelmed by the selection to be honest, which is a good thing, we just need to narrow down what it is we want a little more maybe, and then try again. It's amazing how many options they offer for wall, floor, counters, and so much more. They have large displays of each product to give you a good idea of how a large area will look, but it was not always clear where the product was on the shelves for each display, and unfortunately finding an employee to assist is a big challenge. If you do find one, they will probably not know the answer, and just make one up. We asked one employee where a set of tiles were and they said they were discontinued, and no longer had any...but then we found a whole section of them an aisle over, very discouraging. In the end we bought a few options and have brought them home to see them in the space. They offer a 90 day return, so once we nail it down, we'll be able to return options we don't want, which is nice. We enjoyed the variety, selection and decent pricing, it's just the lack of helpful employees/staff that making shopping there less than perfect.

Unfortunately, I've got to rescind any recommendations I've given to shop here. The store, and…read moresales person are fine, but the parent company who makes the spas, LPI does not stand behind their product. (3) years into owning our hot tub half of the cover began sagging, it was clear there was an issue, and when we unzipped it to inspect, one side was missing a vapor barrier wrap on the foam, so it was just acting as a giant sponge. We contacted LPI, sent pictures, and they even acknowledged it was made incorrectly but refused to do the right thing. They claimed it only has a 90 day warranty, which is utterly useless. But interestingly enough, i could spend $600 and buy a new cover from them, which is warrantied for 5 years, how does that work? They failed to provide good craftsmanship in their lids, which are $600 to replace, do you really want to trust them with a $10,000 spa investment???

We checked local spa sellers but decided to drive to Greensboro in search of the best spa in the…read morearea. We found it. The bells and whistles are aplenty. The spa is gorgeous. The sells process was smooth and fun. Delivery, we'll, it got here. The best spa manufacturers are busy. The installation was flawless. The support I needed afterwards was professional. I am not serious but I almost wish my backyard would hold another one.

I am loving my kitchen countertop. The in store experience was great! They answered all are…read morequestions and let us look at all the options and were not pushy. When we decided on our material they keep in touch from the store and the guys who came and measured, took out the old countertop, and put in the new were all professional and friendly. Very happy and would use them again.

I was very disappointed with the product I ended up purchasing. It looks pretty but is not an…read moreappropriate surface for the use. The salesperson should have given better explanations of the product durability. She was clueless and not at all educated in how to advise/recommend. I thought I bought granite, but it was a "hybrid". Truly not suited for a kitchen that gets lots of use. Cracks and chunks and chips on the edges. I called and expected them to service the issues, but they wanted to charge me to repair the damaged edges in under a few months!! I have another stone project and will not return!

Continuing our search for an area rug, we decided to check out At Home. Like other home stores, At…read moreHome sells a little bit of everything, but imagine other home stores on steroids, much bigger, with vast array of options. They sell everything for indoor and outdoor, furniture, decor, bedding and so much more. We found their carpet section, which offered a huge selection, many of which came in varying sizes. We had trouble finding a specific carpet we saw on the racks, so pushed a button on the end of the aisle to call an assosciate, and I've got to admit, I was surprised when she not only showed up, but in just a few minutes. At Home gets bonus point for that, unlike other stores, where you can push the button, and no one ever comes to help. In the end, we found the carpet, along with a few other small items. Pricing, is very reasonable, that being said, most of their products probably aren't meant to last a life time, but you get what you pay for, and if you take care of your stuff, it will hold up. I'll definitely be returning in the spring to pick up some outdoor patio seating!

Ashton exceeded my expectations. He was incredibly helpful, attentive, and friendly from the moment…read moreI needed assistance. He took the time to answer my questions and provided knowledgeable information about the merchandise I was looking for. It's hard to find truly outstanding customer service these days, but Ashton delivered exactly that. His professionalism, positive attitude, and willingness to help made my shopping experience exceptional. Thank you, Ashton, for providing such outstanding customer service!