We spoke with a salesman about getting our kitchen remodeled. We confirmed our purchase products on 8/14/2020 and were told that the remodel would not begin for 6-8 weeks due to their company's policy to wait until all of the kitchen items, i.e. cabinets, countertops, backsplash, handles for cabinets, sink, faucet, are in their possession and it would take only 2 weeks to complete the remodel. On September 28, 2020, our 2 week kitchen remodel began. On February 2, 2021, nearly 16 weeks after our promised end date our kitchen remodel was finally finished. We were never a priority to this company and the work was not quality either. From the salesman talking my wife out of the things that she wished for our kitchen, to the installation manager putting us to the bottom of the schedule every time that something went wrong with the guys making mistakes the he wanted repaired. Our cabinet door was broken by the installer and not installed until 16 weeks later. Our countertop had to be "ordered" and it would take 2 weeks from the supposed end date of our remodel. Once the countertop was in, it was broken not once but twice by the installers. Another two weeks for another countertop and the second time it was broken we were not informed until the plumber came in and noticed it and at that time the plumber informed the backsplash installer not to tell us. The backsplash installer rushed through the job and left grout all over the countertop and cabinets and uneven cuts all the way around. I would highly recommend deeply researching the work before trusting anyone to work in your home. Nearly 16 weeks past the promised completion date, having to go without a kitchen for a family of 6 during the holidays, the owner gave us a $2,000 discount on a $24,000 kitchen. We never received a phone call from our salesman not once and the owner only called after we informed the installation manager that we knew he had no clue of the problems we were having. read more
