Never needed Taxi service the three short years I lived in the area, until yesterday. My only…read moreexperience with local taxis was what I'd noticed; beat up vans, sometimes driving erratically. Thankfully, what I'd noticed was not who showed up! The entire experience with Mike's Blue City Taxi was beyond expectation. Excellent communication, nice van, friendly, cautious driver and the price was what he quoted, plus he arrived almost to the second of when he said he would, and waited to make sure I was okay at the drop off! Mike and his company go above and beyond!

Mike was over the top wonderful! We contacted him for a transfer from the Lake Express to a local…read moremarina. He was kind, communicative and best of all, on time! His rate was very reasonable, vehicle was spotless and his personality fun and jovial. Thanks Mike!

So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

Express Executive Cars is perfect for my Airport transportation!! I have been struggling and…read moresuffering with Uber and Lyft unexpected exorbitant surge pricing, not showing up or "no drivers available" for years trying to get to/from GRR Airport. I ended up in panic mode all the time dealing with underdeveloped ride share in Grand Rapids. Now that I have found "V" my problems and headaches are over. Thank you V for your prompt professional service in clean late model vehicles. Finally looking forward to Air Travel again now that getting to and from the Airport is pleasant, stress free and ON-TIME!! Thank you V !!!

We were in a business trip to Holland, and had used Uber to get to the business. We could not get…read morean Uber back. I found Old Harbor on Google, and they saved the day! Took us back to our hotel to grab our bags, and off to the airport! Thank you to Julie for saving 3 business travelers!

Julie and Tommy(?) were fantastic! Driving us to and from a wedding. Tommy saw 8 people dressed for…read morea wedding standing on the side of the road waiting for a different ride in the heat and picked us up. They were both professional and kind! Would highly recommend to anyone visiting Saugatuck!

With aging parents who should not be driving, I called Coleman's shuttle services on the advice of…read moremy mother in law, for a pick up at the Grand Rapids Airport. The driver, who owns the business, was excellent - polite, safe driver, and only as chatty as I wanted to be. The car itself was impeccably clean, and in top shape. I will be using them on a regular basis as I travel to this part of the country from this point forward!

We recently used Coleman's service for our wedding transportation. We had our wedding at the Felt…read moreMansion, and had guests staying in Saugatuck, as well as Holland. I have nothing but positive things to say about them. They were prompt, shuttles were clean, guests commented on how great the service was, and they were extremely tolerant of a large group of us who were not exactly sober after a night of drinking and celebrating. They ensured that everyone got home safely, and we felt that pricing was very fair. We would absolutely recommend them to anyone. Of note: They stayed past their contracted time, and emailed us the next day with an explanation of charges (which we were happy to pay since everyone got home safely). Worth it.

He forgot to pick me up on 12/1. Very disappointed. I had to call an uber to be ontime to my…read moreappointment

September 14, 2019 Trip to the MI Flyer in East Lansing from…read morethe Groesbeck area. He was here within 5 minutes. He was very courteous and friendly. Got right out to load my luggage. I felt safe and comfortable during my ride. I felt the cost was fair. I will need to go again in December, I will be calling LM Cab.

Had a rough start to finding where to catch the bus at DTW... Not in anyway Michigan Flyer's issue…read moreas DTW doesn't allow signage. Lots of busses, scheduled about every hour, super convenient. Drivers and office staff were awesome.

This is a great option for getting to and from the Detroit airport. On a recent trip, we used the…read moreFlyer to go from Ann Arbor. At the time of this review, it was $15 per person. It was inexpensive (compared to Uber or taxis), clean, comfortable, and punctual. The driver was professional and friendly. The ride is comfortable and clean. The bus also has wifi and outlets for charging your phones. The pickup spot for Ann Arbor is conveniently at the transportation center downtown Ann Arbor.

I have used cab services across the country and Metro Cab is consistently the worst and an…read moreembarrassment to Grand Rapids. With the significant investment which has made the GR Airport a best-in-class regional airport, I'm surprised the Airport Authority allows Metro Cab to continue to operate given its less than two star rating average from nearly 40 reviewers. I have used them around 10 times and based on the experience consistently well below expectations, I will no longer use Metro Cab. Here's three reasons: They have overcharge me multiple times versus their airport posted rates and when this is challenged, the drivers have acted aggressively which is concerning when they now know where you live. Their cab interiors are heavily soiled, worn down and unpleasant. Another time I booked a reservation with Metro Cab for an early flight and no one showed. When I called the company, the automated system stated I had a reservation. When I finally was able to get to a live person, she informed me that no driver chose my ride so no one is coming. The definition of a reservation means some is committed to come but this is not the case with Metro Cab. Save money, be safer and get much better service with Uber or Lyft. Advice for the Airport Authority would be to make it easier for Uber and Lyft customers by allowing these drivers to park at the curb as is done for the Metro Cabs as that is the primary reason anyone would choose Metro Cab over another transportation alternative.

Took me 2.1 mile cost 20.00. Driver was OK but what the heck that comes out to 10.oo dollars a…read moremile. So under that calculation a 10 mile trip is 100.oo. no thanks man.

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)