We were in a business trip to Holland, and had used Uber to get to the business. We could not get…read morean Uber back. I found Old Harbor on Google, and they saved the day! Took us back to our hotel to grab our bags, and off to the airport! Thank you to Julie for saving 3 business travelers!

Julie and Tommy(?) were fantastic! Driving us to and from a wedding. Tommy saw 8 people dressed for…read morea wedding standing on the side of the road waiting for a different ride in the heat and picked us up. They were both professional and kind! Would highly recommend to anyone visiting Saugatuck!

We booked Rondo Rides for our recent trip from our home in downtown Holland to the Grand Rapids…read more(GRR) airport. We were picked up promptly at our requested 8AM time. On our return home from the airport 3 weeks later at 6:30PM she was, again, waiting for us. Courteous, respectful, and professional are all words I'd use to describe the service.

NOT RELIABLE. Heather (Rondo Rides owner) was scheduled for round trip GRR shuttle service. I…read moreconfirmed my Sat 6am pickup at 6:30pm on Friday. Heather texted me at 5:32am on Saturday morning saying that she would not be taking me to the airport. No explanation. No reply to my response that "this last minute cancellation is not an option". Life happens. Whatever the circumstances, her shuttle service was NOT RELIABLE.

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

I can't say enough good things about this service. I fly out of O'Hare frequently and Max Transport…read moreis reliable, affordable, and makes the trip much less stressful. For the cost of airport parking I can be dropped off and picked up at the terminal! I don't think I will ever drive myself to the airport again! We had a large group and they were able to accommodate us.

Max is the man!! I wouldn't normally write a review about a car service, but I had such a good…read moreexperience that I just had to do it. I flew to visit my brother and help buy stuff for his apartment. On my way out, I got the extreme pleasure of getting a ride with the actual Max, the same one in the company name (the head honcho!). He was extremely personable and had a very warm heart, and I could tell deeply cared about his customers, and that it was something he truly loved to do. After using Ubers for almost a week it was actually a nice breath of fresh air. I look forward to going again when I am in the area next!

"Mandatory" 20% tip = Poor Service - We were a group of 9 ladies, ranging from 30-60 years of age,…read morevisiting the west side of Michigan for a wine tasting tour. We reserved a limo bus from Holland Limousines to take us on our wine tour. A few weeks prior to our arrival, the coordinator of our trip made a few calls to the limo co. to confirm our trip, the charges, etc & she was told that they were too busy and would need to call back. The day prior to our wine tour, she called again to confirm everything was a go, & this is when she was notified that there was a mandatory 20% tip that we would need to provide to our driver. While we were prepared to tip our driver & tip well (depending on our services and experience) we were kind of surprised that a set amount of tip was considered "mandatory". Our coordinator also let the limo co. know that we would be doing a wine tour & had 5 planned stops on our list. She asked if they would like us to share our list of stops & itinerary with them ahead of time so they could notify our driver. She was told to just give it to the driver the day of. The day of our wine tour, the driver arrived promptly at 12pm. Perfect! As our group loads the bus, all in a very good mood & excited to start our day, we are greeted with much less enthusiasm from the driver. Our coordinator hands the driver the list of wineries with addresses, times that we will be spending at each, drive time in between etc & our driver seemed bothered by this. She was not made aware that we were doing a wine tour with multiple stops & noted that she was not getting good cell service at the moment, so she would have to see if she could get the stops programmed into her phone. No biggie! We all had our phones & let her know if one of us needed to direct her to the first stop, we were happy to do so. We also asked if she had a trash can or bag on board. She looked around almost confused as to why would even ask such a question & told us no. There were no formalities shared with our group at all once we were all on board. We couldn't get our phones to sync with the stereo & there was no help with that. She didn't let us know if there were any glasses on board for us to use. We didn't find any. She didn't let us know where anything was, that there was ice available, nothing. She drops us at our first two stops, which happen to be right next to each other & in a downtown area, and lets us know that she will need to find a place to park the bus & tells our coordinator to give her a call when we are 5 minutes from being finished. We hit our first two stops & as we are finishing up our purchases at our second stop, we give our driver a call. We finish our purchases & stand outside for a minimum of 10 minutes waiting for her to arrive. Let's just say, it took her long enough to get back to us that a few ladies went down the street & purchased items from Alex & Ani. We were having a great time, so we decided not to let the tardiness get to us. We get to our third stop, which is a large winery with a very large driveway, so the driver has plenty of room to park the bus. We spend the 30 minutes, as noted on the itinerary that we gave her, in the winery & head back out with purchases & all. As we are walking out the door, we can clearly see her in the bus, but she appears to be busy on her phone & is not aware that we are walking out the door. So instead of her coming to us, we walk out to the bus, get loaded & head off to our next stop. To keep things short, the next two stops are just the same. There is no picking us up at the door of the winery, we have to walk to her. She is on her phone each time, not paying attention to the fact that her customers are walking out to her. As we get back to our rental house, I hand her a tip that our group felt was more than fair, & we get all of our stuff unloaded. The driver calls me back to the bus & asks me if I was aware that a 20% tip was mandatory. I let her know we were made aware of that, but our group feels that a tip is earned & not just given & I asked her if she felt she earned a 20% tip with the services she provided us that day. She put her hand up & said "OK" very hastily & turned away. I immediately called the limo co. once I got back in the house & let them know that the service we were provided that day was less than satisfactory & that we gave our driver a 15% tip, not the required 20% tip, even though we didn't feel she really even earned that amount. I was told if that is what we felt she deserved, then that is fine. We have used limo services in the past for wine tours & not & have never experienced such terrible customer service or a requirement to give a driver a certain amount of tip. Just be aware when using this co. that your driver is expecting you to give them a 20% tip & will provide less than mediocre service because they already know they are going to get paid.

From the owner: Local Holland Limo service & Party Bus Rentals for Holland, MI with over 25 years experience with…read morethe largest limousine party bus fleet in West Michigan. We have long term clients in surrounding areas including Macatawa, Fillmore, Saugatuck, Zeeland, Port Sheldon & More. When you need special limos for your big event like weddings, bachelor bachelorette party, birthday, concerts, anniversary, or Grand Rapids airport run, we have the perfect vehicle for you. We are the only company with Audi limo we also have pink Escalade, white or black hummer, Navigator, 2015 Cadillac Escalade & More. We maintain our fleet indoors so they are in top condition. All our limousines are licensed & insured and they come with professional drivers that provide VIP chauffeur service and provide excellent customer service. Our limousines are some of the finest in the industry today purchased from true builders in California. We have $220,000 crystal party buses with very nice interior like the limo with wrap around leather seating. All our fleet comes with luxury interior with Neon, Fiber Optic Lighting, Premium Sound System, Flat Screens, iPhone/Smartphone hook up, Ice Coolers, Glasses, Napkins & more. We're the best limo company in Holland & Ottawa County. Create a wonderful event with us, we will bring an element of elegance to whatever you have planned at affordable rates as well!

Don't bother. No communication at all after 4 attempts of trying to book. It's laughable at how…read moreterrible the service was. I would rather pay way more $$ for a reliable company.

This company has the worst customer service I have ever witnessed. They take days to get back to…read moreyou. Our driver was 15 mins late to our wedding and hit 2 cars in the parking lot while trying to get out. There was an easy way out!!! We had paid for a 1.5 hour time slot and only had 40 mins left after he finally got us out of the parking lot. We had to miss 2 of our stops and our photographer was rushed. When I asked for a refund of our money I was ignored. After a few days I was finally offered 50 dollars off my 700 dollar bill. WOW!!! I still have not seen that sorry excuse of a refund nor have I heard back for 2 weeks. STAY AWAY

So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company

I have been searching for a limo service for my wedding for the past couple of weeks. I came upon…read moreGrand Rapids Limo after hearing some really awesome comments and reviews about affordability and great service. I have called the business at various points of the day between 7am and 7pm for the past four days - with no answer. I have called a total of 8 times and left a few voicemails requesting that I hear back from them. No one has called back either. I was very excited to use this business for my wedding, but am bothered that no one was available to answer the phone or bother to call me back.

From the owner: Don't hesitate to call Grand Rapids Sedan & Limo LLC when you need Hudsonville, MI Limos for a…read morespecial occasion. We offer a comfortable and stylish mode of transportation for any of your needs.

Great experience and excellent customer service! Couldn't have asked for a better ride tonight!read more

Drive to GRR was fine. On time, nice clean vehicle. Return trip was in an old beat up small suv…read more Not acceptable for $95 fee per each way.