On time, reliable, quick to respond and so friendly. I had to get to GRR very early and then got…read morehome super late and where I'm located Uber is very hard to get at those hours. It was so reassuring to know I had a ride and pricing was very reasonable.

Ernest was great. He made sure we had the vehicle that was requested and was very professional. He…read morewas early and communicated with me and was patient even in the rain with the Bride and Groom.

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

We used them once in 2025 and it went well. We scheduled another ride to airport for early this…read moremorning. They responded that they could provide the ride at the correct time but I didn't notice until A few days before that they had the wrong date. I responded by email asking them to confirm that the date was today and they responded with a vague message saying reservation is confirmed. I sent them another email requesting whether they could also pick us up from the airport on a return trip and making sure that they had the correct date. They never responded. I called them the night before the trip asking the same thing-no response. When they didn't show up at 4:45 in the morning when they were supposed to, I called again and the gentleman that answered the phone apologized and said nobody told him about it and that he was in Kent city. We ended up driving ourselves to the airport and will have over $200 in airport parking fees thanks to their non-responsiveness. Obviously will never use them again or recommend them to anyone.

Could not ask for a better ride. Timely, clean car and excellent experience. Also the driver is all…read morearound a great person

I had to call last minute because my other transportation fell through. The driver answered right…read moreaway and showed up 30 minutes after calling. He was very efficient and polite. Highly recommend!

Prompt, courteous service, and a clean van. I'm docking one star because when I called, I didn't…read moreget a terribly professional-sounding answer, simply a "hello". I would have appreciated some initial confirmation that I had reached the correct number, rather than specifically having to ask if I had reached GR Flat Fares. Also, be aware that your driver might not take card. When I asked, our driver said he preferred cash, but it wasn't clear if he could take a card. Luckily wasn't an issue for us.

He is the friendliest man I know. I highly recommend getting a ride from him! He is never late!read more

This review is long overdue! Rick's Ride is one of Lowell's little jewels. Rick himself is a…read moredependable sweetheart and a good, safe driver. Nice, clean van, and you can make an appointment with him. He does not have a set rate, so I looked up taxi service in the Grand Rapids area, and added a little bit more. We would not want to lose this guy!

Our driver Frank (#4201) was absolutely amazing!! Just spending a few minutes with him and his…read morepositive, uplifting, attitude on our way to the airport was a terrific start to our very early morning! Thanks Frank!

If I could give this company zero stars, I would…read more We arrived at GRR on the late side and found no cabs available. The person working the cab booth got in the radio and told us it would approximately 20 minutes. We decided to wait. (Uber was in ultra surge pricing at the time with the rate more than double what I usually pay. I totally admit I was wrong for not just going to Uber in the first place). The cab attendant then gets a call and says the cab will not be making the pick up. No apology or effort to get another cab. Dumb me, got an Uber which arrived about three minutes later. After traveling over 12 hours, it was nice to finally get home. Price was and should have been irrelevant. My mistake. Metro Cab failed me once before. Guess it wasn't a fluke.

The Uber app indicated a driver was "6 minutes" away from the airport. So I choose this driver as…read morean "Uber X." Then it took 5 minutes for the app to confirm the ride with this driver. Then it showed the driver was 22 miles away and that he would be there in 24 minutes!! WTF? While waiting this long is clearly a first world problem, we've been traveling for 12 hours to get back home and this was the capper to a really long day. There were regular taxi's available but I chose Uber based on bad information provided by Uber. If you cancel, you will incur a fee..so we just dealt with it. I've used Uber a lot since they came into existence...but I think I'm done with them. I tried to use their website to discuss this problem with them but they have very cleverly made it impossible (or I couldn't find the secret door) to let them know about this situation. I hope this review helps other.

Doesn't serve this area well. None available from Amtrak Station to downtown hotels at 11pm. I had…read moreto walk in snow a kilometer with luggage. Boo.

I was surprised Life EMS is using vehicles with over 360,000 miles on them to transport patients…read more The EMS vehicle was shuddering and shaking all over and the shocks had long given out which made for an extremely uncomfortable ride. Patients that are wheelchair bound with broken bones should not be subject to this type of transport. Very unsafe!

Great place to work and learn. Awesome education department. They take care of their employees.read more

So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company