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Excel Taxi Service

3.7 (3 reviews)
Open • Open 24 hours

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3 years ago

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4 years ago

They did not pick up phone when my flt landed at 12:45 a.m. They clearly are not open 24 hours.

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6 years ago

Excellent service, clean and attractive vehicle, polite and likable driver...as good as it gets.

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Cab - At least we knew where to wait.  Of course nobody else was around.

Cab

1.8(40 reviews)
3118.2 km

I have used cab services across the country and Metro Cab is consistently the worst and an…read moreembarrassment to Grand Rapids. With the significant investment which has made the GR Airport a best-in-class regional airport, I'm surprised the Airport Authority allows Metro Cab to continue to operate given its less than two star rating average from nearly 40 reviewers. I have used them around 10 times and based on the experience consistently well below expectations, I will no longer use Metro Cab. Here's three reasons: They have overcharge me multiple times versus their airport posted rates and when this is challenged, the drivers have acted aggressively which is concerning when they now know where you live. Their cab interiors are heavily soiled, worn down and unpleasant. Another time I booked a reservation with Metro Cab for an early flight and no one showed. When I called the company, the automated system stated I had a reservation. When I finally was able to get to a live person, she informed me that no driver chose my ride so no one is coming. The definition of a reservation means some is committed to come but this is not the case with Metro Cab. Save money, be safer and get much better service with Uber or Lyft. Advice for the Airport Authority would be to make it easier for Uber and Lyft customers by allowing these drivers to park at the curb as is done for the Metro Cabs as that is the primary reason anyone would choose Metro Cab over another transportation alternative.

Took me 2.1 mile cost 20.00. Driver was OK but what the heck that comes out to 10.oo dollars a…read moremile. So under that calculation a 10 mile trip is 100.oo. no thanks man.

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Cab - Transparent about fares.  How nice.

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Transparent about fares. How nice.

Excel Taxi Service - taxis - Updated May 2026

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