I had to call last minute because my other transportation fell through. The driver answered right…read moreaway and showed up 30 minutes after calling. He was very efficient and polite. Highly recommend!

Prompt, courteous service, and a clean van. I'm docking one star because when I called, I didn't…read moreget a terribly professional-sounding answer, simply a "hello". I would have appreciated some initial confirmation that I had reached the correct number, rather than specifically having to ask if I had reached GR Flat Fares. Also, be aware that your driver might not take card. When I asked, our driver said he preferred cash, but it wasn't clear if he could take a card. Luckily wasn't an issue for us.

On time, reliable, quick to respond and so friendly. I had to get to GRR very early and then got…read morehome super late and where I'm located Uber is very hard to get at those hours. It was so reassuring to know I had a ride and pricing was very reasonable.

Ernest was great. He made sure we had the vehicle that was requested and was very professional. He…read morewas early and communicated with me and was patient even in the rain with the Bride and Groom.

Well, after just moving here and not to familiar with who the best taxi service was when was having…read moreautomotive issues. I called a few services on yelp and read the reviews. Found out alot of numbers were non working. Left a few messages to call back and in 3 hrs didn't hear back from one. I called My Taxi. Spoke to Lendy. He was very professional and even gave me a quote on the cost. I asked if he was available for a 3:15pm pick up and he agreed with no Hassel and sure enough was here to pick up at 3:10. And got my niece to work with time to spare. She was nervous going alone for first time in taxi. She said he was very nice. Clean taxi and fresh smelling. She felt very comfortable. ....job well done Lendy......... I also Called Metro and right away they told me all their taxis would be totally booked from 2 to 4pm. Was told they are the biggest so how could they be totally book then. It wasn't rush hour.......

We used them once in 2025 and it went well. We scheduled another ride to airport for early this…read moremorning. They responded that they could provide the ride at the correct time but I didn't notice until A few days before that they had the wrong date. I responded by email asking them to confirm that the date was today and they responded with a vague message saying reservation is confirmed. I sent them another email requesting whether they could also pick us up from the airport on a return trip and making sure that they had the correct date. They never responded. I called them the night before the trip asking the same thing-no response. When they didn't show up at 4:45 in the morning when they were supposed to, I called again and the gentleman that answered the phone apologized and said nobody told him about it and that he was in Kent city. We ended up driving ourselves to the airport and will have over $200 in airport parking fees thanks to their non-responsiveness. Obviously will never use them again or recommend them to anyone.

After a long and incredibly busy work trip, this airport pickup was exactly what was needed. The…read moremeet-and-greet service made the arrival completely seamless, and from the moment my boss landed (I'm an EA, so I coordinate travel), everything was handled professionally and with great care. The service was excellent from start to finish, allowing her to relax for the first time in days instead of worrying about transportation. It made a lasting impression, and we truly appreciated the attention to detail and exceptional customer service. I would absolutely recommend this service and am currently booking another transport for my boss's next trip! Thank you for making me look good!

Love this company, I use them every time I am in town, weather it is for business or pleasure…read more Safe, Clean, Reliable, Private, Great prices. Please call them when ever your in town, the work with you, have worked around my schedule when meeting are running late, last minute pickups, wish I could give them a 10 star and the owner of the company is the nicest guy just a lovely man.

Jerry arrived on time for An early morning transport to the…read moreGRR airport. He was punctual, friendly, and professional. Further, he called to confirm the trip. Extra points for Communication.

I have used cab services across the country and Metro Cab is consistently the worst and an…read moreembarrassment to Grand Rapids. With the significant investment which has made the GR Airport a best-in-class regional airport, I'm surprised the Airport Authority allows Metro Cab to continue to operate given its less than two star rating average from nearly 40 reviewers. I have used them around 10 times and based on the experience consistently well below expectations, I will no longer use Metro Cab. Here's three reasons: They have overcharge me multiple times versus their airport posted rates and when this is challenged, the drivers have acted aggressively which is concerning when they now know where you live. Their cab interiors are heavily soiled, worn down and unpleasant. Another time I booked a reservation with Metro Cab for an early flight and no one showed. When I called the company, the automated system stated I had a reservation. When I finally was able to get to a live person, she informed me that no driver chose my ride so no one is coming. The definition of a reservation means some is committed to come but this is not the case with Metro Cab. Save money, be safer and get much better service with Uber or Lyft. Advice for the Airport Authority would be to make it easier for Uber and Lyft customers by allowing these drivers to park at the curb as is done for the Metro Cabs as that is the primary reason anyone would choose Metro Cab over another transportation alternative.

This review is long overdue! Rick's Ride is one of Lowell's little jewels. Rick himself is a…read moredependable sweetheart and a good, safe driver. Nice, clean van, and you can make an appointment with him. He does not have a set rate, so I looked up taxi service in the Grand Rapids area, and added a little bit more. We would not want to lose this guy!

He is the friendliest man I know. I highly recommend getting a ride from him! He is never late!read more

I've used Excel Taxi Service (John) a few times now. After meeting John and having some experience…read morewith his Taxi Service I wouldn't consider using anyone else. John is very reliable, dependable, and a good communicator. I completely trust John to be on time, pick me up, drop off at times we agreed on, that's a good feeling, knowing you can trust your driving service, something I value.

They did not pick up phone when my flt landed at 12:45 a.m. They clearly are not open 24 hours.read more

I really do like, and appreciate, the quality of service that is normally offered by Calder City…read moreTaxi. However, I was quite disappointed just now. While I was in the car with my driver, the operator made a comment about me, since I had changed my destination address. I took this as being unprofessional. My driver did not agree with me. He argued with me that these are the way things go, and that I needed to let it go. As I defended my position about being slighted, I was told by my driver that I was being "rude", at least twice. This isn't a question of rudeness; rather, it's a question of unprofessionalism. I do nto appreciate being called "rude" by a customer representative / driver. And, I do not appreciate being insulted over live radio by the dispatcher. There are lots of ride options these days. cabs aside. Let's just leave it at that.

used this service at our clinic for over 15 years. excellent service, great drivers. The drivers…read moreare generally on time, sometimes early. If the driver is behind, we get an ETA call which is helpful. We found Calder City Taxi always reliable. The drivers are friendly, polite, and have great local knowledge, as they made the journey enjoyable. The cars are clean and comfortable, and well-maintained. Laura and Ernie do most of the scheduling, they are flexible and offer great customer service.

Not a fan! Called them on Saturday Feb.21st at 11:45 pm for…read morea cab for my friends who were unable to drive and was told"sorry" not a cab to be had. The first available cab would be at 3:00am I replied "huh"???? No way! The gal was short with her reply and said... Thanks for calling.

Wow -- if I had read the previous review on this site, I might not have used Yellow Cab when I was…read morein GR and needed an incredibly early ride to the airport. Fortunately, I had a great experience. My driver, LeRoy, showed up precisely on time, helped with the luggage, and was a total southern gentleman (though he has migrated north, the manners are still courtly). You DO have to call and confirm when you reserve online, but I think that is more for fraud prevention than anything else, since the phone confirmation only took a minute. Yellow Cab is less expensive than an airport limo ($37 from Comstock Park to GRR), and I'd have given them five stars if they had rock bottom prices, but if they did they would probably lose all the nice drivers. In short, I'm keeping this company in my phone and will use them the next time I'm in GR.

I used Uber for the first time recently and had a great experience with its services. I live on the…read moreoutskirts of Grand Rapids and even requesting an Uber ride from there only took 12 minutes or so. The app allows you to see an image of your driver, tells you what car they will be picking you up in and also lets you know their license plate number to ensure you are getting in the right vehicle. The app also gives you real time updates as to where the vehicle is while in transit, then notifies you via text message when your ride is there to pick you up. The transaction is all done right through the app and there is never any cash exchanged. The drivers don't accept tips either. It was all very fast and easy to use. If it is your first time using the service, there are many promotional codes available that will make your first few rides free of charge.

The Uber app indicated a driver was "6 minutes" away from the airport. So I choose this driver as…read morean "Uber X." Then it took 5 minutes for the app to confirm the ride with this driver. Then it showed the driver was 22 miles away and that he would be there in 24 minutes!! WTF? While waiting this long is clearly a first world problem, we've been traveling for 12 hours to get back home and this was the capper to a really long day. There were regular taxi's available but I chose Uber based on bad information provided by Uber. If you cancel, you will incur a fee..so we just dealt with it. I've used Uber a lot since they came into existence...but I think I'm done with them. I tried to use their website to discuss this problem with them but they have very cleverly made it impossible (or I couldn't find the secret door) to let them know about this situation. I hope this review helps other.