We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

They only show a few pics of the outside of camping units. I for one, will not drive a very long…read moredistance just to see the inside! They need to up their game and post inside pics as well, like everybody else does. I won't waste my time looking here.

I stopped in a couple of times last summer when I needed something for my RV and was really pleased…read morewith how helpful the people here were. I needed some awning clips last summer and the guy showed me the new ones and said, "I think I have some used ones in the back" and then gave me the price on those, which were certainly a lot cheaper. I also needed some other random parts and screws and he just gave me a couple of them rather than charging me. This is what gets me back in the store. The other day I was looking for an extension cord for my RV and went out of my way to stop in here. Same guy was there trying to eat his lunch, but he stopped and went into the back to check if they had what I was looking for. They didn't in this case but he immediately offered to order it for me. A great mix of parts and accessories and very knowledgeable staff make this my "go to" stop when I need something.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

ZERO STARS - SKETCHY! Salesman told us a price that seemed…read moretoo good to be true without us even throwing out a bartering price yet...that price was reiterated with salesman which he shook his head yes (mind you all of this is on their surveillance for their review) Derek Bosch, sales manager, comes out with his finance form and the price that was thrown at us is now $8,182 higher than salesman threw at us. When questioned about the final price configuration Derek Bosch made a snarky comment then told us to leave the store. We happily obliged. Derek then sends a email asking for feedback where he should have left it alone...but since he's asking for feedback...well...that's exactly what they are getting.

really want to give them 5 stars but cant. they did some service for us. did a great job…read more they are open 8-5. same hours as I work. 'we dont do service on Saturdays'. Last salesman I talked to seemed really pissed off that I was trying to get new tires on my trailer. guess im going to discount or bell tire for them

They hooked up a brand new trailer to my vehicle and assured me that it was all set to tow home…read more A few miles down the road, the gate came loose and fell down because they did not latch it properly. It could have caused a significant accident. When we called to report the damage, the staff was totally unsympathetic and said it was my fault. They were not willing to take any responsibility for a significant lapse of customer care. They were unwilling to rectify the damage to a brand new trailer caused by their negligence.

Had an excellent experience with this RV rental company…read more I overestimated the delivery distance - they contacted me to correct it, reducing our costs. A lot of companies would have just pocketed that money. The delivery was on time and accommodated a last minute site change (a different site within the campground). The camper was clean and well equipped, and we were given a friendly tour which was helpful because we have zero RV experience. I would use them again.

Great RV rental! If you are going camping in west Michigan or silver lake give them a call. Brand…read morenew camper trailers with free delivery to a number of campsites.