So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

"Mandatory" 20% tip = Poor Service - We were a group of 9 ladies, ranging from 30-60 years of age,…read morevisiting the west side of Michigan for a wine tasting tour. We reserved a limo bus from Holland Limousines to take us on our wine tour. A few weeks prior to our arrival, the coordinator of our trip made a few calls to the limo co. to confirm our trip, the charges, etc & she was told that they were too busy and would need to call back. The day prior to our wine tour, she called again to confirm everything was a go, & this is when she was notified that there was a mandatory 20% tip that we would need to provide to our driver. While we were prepared to tip our driver & tip well (depending on our services and experience) we were kind of surprised that a set amount of tip was considered "mandatory". Our coordinator also let the limo co. know that we would be doing a wine tour & had 5 planned stops on our list. She asked if they would like us to share our list of stops & itinerary with them ahead of time so they could notify our driver. She was told to just give it to the driver the day of. The day of our wine tour, the driver arrived promptly at 12pm. Perfect! As our group loads the bus, all in a very good mood & excited to start our day, we are greeted with much less enthusiasm from the driver. Our coordinator hands the driver the list of wineries with addresses, times that we will be spending at each, drive time in between etc & our driver seemed bothered by this. She was not made aware that we were doing a wine tour with multiple stops & noted that she was not getting good cell service at the moment, so she would have to see if she could get the stops programmed into her phone. No biggie! We all had our phones & let her know if one of us needed to direct her to the first stop, we were happy to do so. We also asked if she had a trash can or bag on board. She looked around almost confused as to why would even ask such a question & told us no. There were no formalities shared with our group at all once we were all on board. We couldn't get our phones to sync with the stereo & there was no help with that. She didn't let us know if there were any glasses on board for us to use. We didn't find any. She didn't let us know where anything was, that there was ice available, nothing. She drops us at our first two stops, which happen to be right next to each other & in a downtown area, and lets us know that she will need to find a place to park the bus & tells our coordinator to give her a call when we are 5 minutes from being finished. We hit our first two stops & as we are finishing up our purchases at our second stop, we give our driver a call. We finish our purchases & stand outside for a minimum of 10 minutes waiting for her to arrive. Let's just say, it took her long enough to get back to us that a few ladies went down the street & purchased items from Alex & Ani. We were having a great time, so we decided not to let the tardiness get to us. We get to our third stop, which is a large winery with a very large driveway, so the driver has plenty of room to park the bus. We spend the 30 minutes, as noted on the itinerary that we gave her, in the winery & head back out with purchases & all. As we are walking out the door, we can clearly see her in the bus, but she appears to be busy on her phone & is not aware that we are walking out the door. So instead of her coming to us, we walk out to the bus, get loaded & head off to our next stop. To keep things short, the next two stops are just the same. There is no picking us up at the door of the winery, we have to walk to her. She is on her phone each time, not paying attention to the fact that her customers are walking out to her. As we get back to our rental house, I hand her a tip that our group felt was more than fair, & we get all of our stuff unloaded. The driver calls me back to the bus & asks me if I was aware that a 20% tip was mandatory. I let her know we were made aware of that, but our group feels that a tip is earned & not just given & I asked her if she felt she earned a 20% tip with the services she provided us that day. She put her hand up & said "OK" very hastily & turned away. I immediately called the limo co. once I got back in the house & let them know that the service we were provided that day was less than satisfactory & that we gave our driver a 15% tip, not the required 20% tip, even though we didn't feel she really even earned that amount. I was told if that is what we felt she deserved, then that is fine. We have used limo services in the past for wine tours & not & have never experienced such terrible customer service or a requirement to give a driver a certain amount of tip. Just be aware when using this co. that your driver is expecting you to give them a 20% tip & will provide less than mediocre service because they already know they are going to get paid.

From the owner: Local Holland Limo service & Party Bus Rentals for Holland, MI with over 25 years experience with…read morethe largest limousine party bus fleet in West Michigan. We have long term clients in surrounding areas including Macatawa, Fillmore, Saugatuck, Zeeland, Port Sheldon & More. When you need special limos for your big event like weddings, bachelor bachelorette party, birthday, concerts, anniversary, or Grand Rapids airport run, we have the perfect vehicle for you. We are the only company with Audi limo we also have pink Escalade, white or black hummer, Navigator, 2015 Cadillac Escalade & More. We maintain our fleet indoors so they are in top condition. All our limousines are licensed & insured and they come with professional drivers that provide VIP chauffeur service and provide excellent customer service. Our limousines are some of the finest in the industry today purchased from true builders in California. We have $220,000 crystal party buses with very nice interior like the limo with wrap around leather seating. All our fleet comes with luxury interior with Neon, Fiber Optic Lighting, Premium Sound System, Flat Screens, iPhone/Smartphone hook up, Ice Coolers, Glasses, Napkins & more. We're the best limo company in Holland & Ottawa County. Create a wonderful event with us, we will bring an element of elegance to whatever you have planned at affordable rates as well!

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

Express Executive Cars is perfect for my Airport transportation!! I have been struggling and…read moresuffering with Uber and Lyft unexpected exorbitant surge pricing, not showing up or "no drivers available" for years trying to get to/from GRR Airport. I ended up in panic mode all the time dealing with underdeveloped ride share in Grand Rapids. Now that I have found "V" my problems and headaches are over. Thank you V for your prompt professional service in clean late model vehicles. Finally looking forward to Air Travel again now that getting to and from the Airport is pleasant, stress free and ON-TIME!! Thank you V !!!

B&W Charters was great to work with for bachelorette party transportation in Saugatuck, MI. They…read morewere very easy to communicate with leading up to my event. I probably received 5 different emails confirming my details, and I appreciated this level of diligence. The driver on the day of my event, Kathy, was friendly and professional. She made us feel relaxed and helped us keep our schedule flexible since we were stopping the bus at multiple wineries. Thank you B&W team!!!

Not the best with communicating leading up to our wedding day but the day of they were great!…read moreFriendly and responsive. We had made our guests' welcome bags with the shuttle information prior to the event and we found out the timeline that we had sent to the shuttle company a few weeks prior never was approved by their team. We ended up having to rent an additional shuttle to make our flow of events work. In addition, we had an after party and the bus had no music on it. This just led to a quiet ride and bored us a bit on the ride back to town. Having some tunes would have helped! They did what they had to do the day of and executed just fine.

What a ripoff business. 130.00 for a short trip. Please save your hard earned money and use Uber or…read moreLyft next time

Lisa at 5 Star was amazing. She was able to arrange limo service for a last minute event. From the…read moremoment she kicked up the phone she was awesome in trying to provide transportation for 16. Nick our driver was just as spectacular. He was nice, professional and did a great job for our 12 hour day. thank you!

If I could leave Zero stars I would…read more This company totally scammed us out of $650 dollars and will not reimburse me anything, even after breaking down and leaving my group and I stranded on the side of the expressway and having to have a passengers mom and sister get us home safely. They did not hold up their end of the deal to pick us up and drop us off. My group also noticed antifreeze and several water bottles in the van (so clearly they were prepared for this to happen and knew this van was unsafe but still picked 8 of us up anyways). They are dishonest and no one should ever use them! They have deleted all of our reviews, rigged up their Yelp page so our reviews are hidden and hard to find now and even changed their website so we cannot share our experience. http://www.wnem.com/story/32833897/group-expects-limo-gets-broken-down-van-instead

We rented a party bus to take us from Grand Rapids to Detroit this past weekend. Prior to booking,…read morethe customer service was good. I was able to negotiate the price for the group we had and booking was easy. On the day of, our driver was about 20 minutes later than the scheduled pickup time. Once we were on the bus and on the highway, we realized one window was cracked and was not sealed around the edges. At one of the rest stops, I pointed this out to our driver, Scott. He said he would stop and get something to fix it. Because it was so cold, we ended up "fixing" it ourselves with what we had - Meijer bags and paper towels - to keep the cold air from coming in. Prior to doing this, everyone was freezing and it was almost unbearable. The other issue was that he did not have the main door latched all the way, so there was cold air from the front and back of the bus. We were able to fix the window enough that allowed us all to be comfortable and still enjoy our time. Though he was late, we made it to where we needed to be in time. Everyone had a great time and Scott was very nice! It was just a little frustrating in the beginning because you are paying quite a bit of money for something.

I called to get a quote and he said what's your budget and I said $150. Without telling me what he…read morewould charge me, he said oh you got the wrong number must be? I get that you have a price, but ask me for my budget and tell me i got the wrong number. Simply give me a quote and let me decide if I can afford it.

From the owner: Contact LIM-OH of Battle Creek to experience great limousine service - Casino Trips - Brewery &…read moreWine Tours - Sporting Events - Concerts - Weddings - Anniversaries - Divorces - Birthdays - Prom - Homecoming - Bachelor & Bachelorette Parties - Airport Transportation - Private Events

Was supposed to shuttle people from my wedding to the hotel 2 miles down the road. A half hour…read morebefore we expected them to show up they called telling me they were no longer able to send a bus to us. Imagine having dozens of guests that have been drinking all day and being told they no longer have a safe way to get home.

This is the most ignorant and inconsiderate company ever, my neighbors must have hired themfor the…read morenight. When they showed up to their house they sat there for almost 2 hours outside my house with their loud bus running and the music blaring the whole time in a residential area. While the whole time the people that are suppose to be on the bus were outside of it drinking and carrying on. They had NO consideration for anyone around them at all. I will never hire them for anything. I realize that the bus is to go out and have fun, but not right outside of peoples houses!!!!!!