So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Our driver was great and very communicative! He was timely and our party had a wonderful time.read more

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

3 friends and I used this service for a girls weekend trip for wine tours. We can no say enough…read moregood things about our experience. Joel was our driver. As 4 female passengers, we all felt safe. Joel was a great communicator to coordinate our trip, on time, and knowledgeable about the area. Highly recommend!

This service was great. Everything you want from a car service: friendly, punctual, communicative,…read moreflexible, and safe.

After a long and incredibly busy work trip, this airport pickup was exactly what was needed. The…read moremeet-and-greet service made the arrival completely seamless, and from the moment my boss landed (I'm an EA, so I coordinate travel), everything was handled professionally and with great care. The service was excellent from start to finish, allowing her to relax for the first time in days instead of worrying about transportation. It made a lasting impression, and we truly appreciated the attention to detail and exceptional customer service. I would absolutely recommend this service and am currently booking another transport for my boss's next trip! Thank you for making me look good!

Friendly, professional driver arrived exactly on time and ensured the path was clear for me to…read moreenter the car given all the snow accumulation. Trip to GRR airport was quick, the vehicle was clean, our conversation was pleasant and drop off was right at the door for my airline. Will definitely use this service again. Should have requested the driver's name so I could request him when I next visit my family.

What a ripoff business. 130.00 for a short trip. Please save your hard earned money and use Uber or…read moreLyft next time

Lisa at 5 Star was amazing. She was able to arrange limo service for a last minute event. From the…read moremoment she kicked up the phone she was awesome in trying to provide transportation for 16. Nick our driver was just as spectacular. He was nice, professional and did a great job for our 12 hour day. thank you!

I called to get a quote and he said what's your budget and I said $150. Without telling me what he…read morewould charge me, he said oh you got the wrong number must be? I get that you have a price, but ask me for my budget and tell me i got the wrong number. Simply give me a quote and let me decide if I can afford it.

From the owner: Contact LIM-OH of Battle Creek to experience great limousine service - Casino Trips - Brewery &…read moreWine Tours - Sporting Events - Concerts - Weddings - Anniversaries - Divorces - Birthdays - Prom - Homecoming - Bachelor & Bachelorette Parties - Airport Transportation - Private Events

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)

I rented a limo for my Son's Jr. Prom. The costs were transparent and I was able to pre-pay in…read morepayments. The limo was perfect for the occasion. Our Driver Scott was on time and accommodating! He was so personable we got him dinner! He really seemed to want to make sure my Son and his date had the best time possible. Drove to multiple photo locations, dinner, prom and post prom!

We would never recommend this company. They failed us on so many levels. We booked shuttle…read moreservice from Lighthouse Limousine to transport our son's wedding party and approximately 60 out of town guests to and from the Marriott in East Lansing and the reception at the Country Club of Lansing on August 1, 2026. At the end of the evening, the shuttle service did not show up, leaving 60 guests stranded, including some who were elderly. We left voicemails and texts for the company that evening, but our calls were not returned. My husband and I were unable to fully participate during the last hour of the wedding reception because we were trying to secure Uber drivers for our guests (another expense). We received an email the following Monday from their operations manager, apologizing for what had occurred. He explained that their driver never showed up, and Lighthouse did not have the proper processes in place to realize in a timely manner that there was a problem. We were refunded $995, however, the total bill was over $3,600. Other than the email, we received no communication from them even though they indicated that Jason, the owner, would be in contact with us.

If I could leave Zero stars I would…read more This company totally scammed us out of $650 dollars and will not reimburse me anything, even after breaking down and leaving my group and I stranded on the side of the expressway and having to have a passengers mom and sister get us home safely. They did not hold up their end of the deal to pick us up and drop us off. My group also noticed antifreeze and several water bottles in the van (so clearly they were prepared for this to happen and knew this van was unsafe but still picked 8 of us up anyways). They are dishonest and no one should ever use them! They have deleted all of our reviews, rigged up their Yelp page so our reviews are hidden and hard to find now and even changed their website so we cannot share our experience. http://www.wnem.com/story/32833897/group-expects-limo-gets-broken-down-van-instead

We rented a party bus to take us from Grand Rapids to Detroit this past weekend. Prior to booking,…read morethe customer service was good. I was able to negotiate the price for the group we had and booking was easy. On the day of, our driver was about 20 minutes later than the scheduled pickup time. Once we were on the bus and on the highway, we realized one window was cracked and was not sealed around the edges. At one of the rest stops, I pointed this out to our driver, Scott. He said he would stop and get something to fix it. Because it was so cold, we ended up "fixing" it ourselves with what we had - Meijer bags and paper towels - to keep the cold air from coming in. Prior to doing this, everyone was freezing and it was almost unbearable. The other issue was that he did not have the main door latched all the way, so there was cold air from the front and back of the bus. We were able to fix the window enough that allowed us all to be comfortable and still enjoy our time. Though he was late, we made it to where we needed to be in time. Everyone had a great time and Scott was very nice! It was just a little frustrating in the beginning because you are paying quite a bit of money for something.