Excellent. Mark showed up on time for a VERY early flight. He was gracious and a very safe…read moredriver, too. His car is gorgeous as well. Highly recommend.

We needed a ride to the airport and this company was reliable and well priced. They were on time,…read morethe car was clean and we all felt safe. The driver was friendly.

This is an excellent company that I will continue to use. Contact, quotes and payment are quick…read moreand easy. I was given the drivers cell number in case I had questions. I was told he would be there 15 minutes prior to my pick-up time and he, John, called to let me know he had arrived. John was a very professional, courteous gentleman. The car was immaculate. I highly recommend them if you are flying into or out of Lansing, Grand Rapids or Detroit.

I had booked two limos last July 2019 for my upcoming wedding this April 2020. I received…read moreconfirmation numbers for both limos as one was for the groomsmen and one was for the bridesmaids to take both parties to the chapel before the ceremony. I even paid off one limo as my deposit to secure my reservation. I recently called 3 weeks ago as I had not heard anything from this vendor and wanted to pay off the other limo since some time had passed since the deposit. I talked to at least 3 different employees all of whom said would have to call me back and also stating they did not have the second limo and would have to contact ANOTHER limo company to get the limo I had already reserved back in July. I even had one employee try talking me into 2 smaller SUVs and a car when I had stated I want my bridal party to be together. Never ONCE did I receive a phone call back and the miscommunication between the employees was truly unprofessional. I finally booked with another limo service and asked for my money back. I'm very sad as this company was at the top the recommended vendor list given to me by my venue. I contacted my venue to remove them from the list and hope no other future brides have to deal with this!! One unhappy bride

So sadly, I had to cancel our reservation due to covid. However, I wanted to thank them…read moretremendously for their communication leading up to it and their way of handling the cancellation. They let me cancel and I got all the money back which was a huge stress reliever. We did have a party back in October and the driver, Leanne, was super nice and great! Definitely a good experience and will want to book again for the next big event!

Do not use them if you have an important event you paid for. Definitely do not consult with Lilly,…read moreas she does not know her job and will lie to cover up her misinformation. Emily the driver was GREAT!!! Save yourself the headache and use another company

Dean Trailways treated us quite well! I was able to hire them just two weeks before our trip (since…read morethe previous company had left us high and dry, forcing me to make other arrangements at the last minute). From the moment I contacted Dean Trailways, I found their professional attitude and friendliness calming. Their drivers were on time, friendly, and accommodating of my group's requests. The bus included a bathroom, WiFi access, comfortable seats, and electrical outlets. The price was good, too. Give Dean Trailways a try!

From the owner: Since our beginning in 1994, Dean Trailways has grown to become one of the largest motor coach…read morecompanies in the state of Michigan with the most modern fleet of vehicles. Dean Trailways' services have grown to include group charters, tours, line runs and sports packages. We work closely with individuals, tour groups and companies, casinos, professional event organizers, professional sports teams, corporate event organizers, schools and major universities. Dean Trailways offers a wide range of services to accommodate your needs, making us Michigan's top company for premier charters and tours. All Dean Trailways vehicles have advanced passenger comforts including DirecTV, 4G Wi-Fi access, 120V outlets, reclining seats, large screen monitors, DVD, satellite radio, lavatories, and other standard motor coach comforts to make every passenger's trip enjoyable. Our extensive experience in the industry places us in a unique position to enhance your travel experience. Our experienced staff will assist in putting you on the cutting-edge of safe, comfortable and exciting travel. We have a number of vehicles and buses to ensure we can accommodate groups of all sizes. Dean Trailways of Michigan is a certified Department of Defense motor carrier. Department of Defense certification is one of the most stringent approval processes a motor carrier can achieve...

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

You won't find anyone better! They are prompt, dependable and affordable and take a whole lot of…read morestress out of traveling.

I would give 0 stars, if it allowed. I never received a…read moreconfirmation email, nor a reply to a phone call and email to inquire about pricing. I made alternate transportation arrangements because my reservation was not confirmed. The day of my departure, I received a call from the driver, saying he was at my house. He described the wrong house and provided me with the main contact line to inquire about my reservation. I called three times before I was able to speak with a human. They said my reservation was confirmed and then emailed me the receipt of the charge they applied to my card - that morning - not prior. No emails were in my spam, so I did not miss any communication, they failed to confirm and still charged a ridiculous fee for a short distance that was never driven. Beware of this company. They will not confirm and leave you wondering, then immediately they are able to find your email to process a payment after your unconfirmed pickup time (and who knows what location). They also hung up on me when I asked what email they sent the confirmation to. Better off with any other company. Should have known better with all of the spelling/grammar errors on the website that details are not their forte.

I really enjoyed the trip from Battle Creek, MI to Lansing. He was very professional and ON TIME!!…read moreThe conversation we had was very knowledgeable and informative. He has GREAT ENERGY and an AWESOME attitude. He's by far THE BEST and I wish him much success in his company. If you're looking catch a shuttle in the Battle Creek/Kalamazoo (Michigan) area, he's definitely your guy! Give him a call, I PROMISE you will NOT be disappointed!! -Mr. Fletcher

Called vannies to go from holiday inn to firekeepers. Lyft prices were about 35 for three cars. On…read morephone he told me "can do it for about 25." Confirmed amount of 25 over phone to which he said yep. Told me "20, 25 minutes at most." Called him 40 minutes later for eta. "5 minutes, give or take." 15 minutes later he arrived, so 55 minutes after original call. At drop off charged 45 dollars. Was friendly, but obviously lied to get customer. Stick to lyft, since they have published prices.

LEFT STRANDED Made reservations for a 11:30 pm pick up at…read morethe airport, I evened confirmed the day before. When I arrived on Lancing @. 11:05 I called no answer, I texted no response. I was left at the airport and had to wait until after 1 am for another cab company to take me my 7 mile... terrible human !

Called L-Town for a last minute, late night airport pick-up. The gentleman on the phone was…read morefriendly and professional. My flight was over 30 minutes late, but the car was there, ready and waiting. The driver was courteous, professional, and went out of his way to assist me. The car was spotless and the ride quick. I will be sure to use L-Town Cab whenever I'm in Lansing.

Do NOT BOOK WITH THEM! Booked and gave a deposit of $85…read morethree hours later they called and said oh we don't have the nlblack limo available u booked. We have a white one for another 165$ dollars. I said we have a verification email and paid deposit a legal binding contract. The owner said he'd discount and get it to us. I rented it 4-8 I asked a week prior to our event if we could extend it till 9pm. He said email him he'll be in the office in a couple hours. He never responded till 2 days later and said no we have an event at 9. Now one day to the event they cancel. We called with a different number tonight at 10:45pm and asked what's available for Saturday the owner said what time? Lmao stay away were going to court now *see owners review below. He's a limo broker he makes $60 commission per booking. Unbelievable service. It's Thursday at 10:38pm he sends a sad email to cancel for the event this Saturday. Clearly he can't conduct sanitary business or count days. Coward will be in court! Liar doesn't pick up the phone or return deposit money!

The driver was late for pick up at the house. The windshield was cracked, the a/c blew hot air,…read moredashboard warnings for air bag, tire pressure and stabilizer system maintenance needed was flashing. We texted the driver at 23:07 we were leaving the event soon and picked us up just after 00:35. We were in downtown Detroit alone for an hour on a curb with teenagers. The owner Dan will not pay to park at the event per driver. Do not rent from this place, very unsafe vehicles. They do not preform maintenance checks on their vehicles. PLEASE START REPORTING HIM TO THE STATE & BETTER BUSINESS BUREAU.