I've been traveling regularly in and out of Ann Arbor for the last four years and have ridden Michigan Flyer more than 10 times to and from the airport. When friends and family fly in, I've also set them up with Michigan Flyer. Every single time, Michigan Flyer has been reliable, on-time, and all the drivers have provided friendly service. They have free bottled water, wi-fi, and outlets on all the buses as all the other reviews have said.
But I just had to write a review (my first yelp review) due to the above-and-beyond service I received last night. I was flying in kind of late and had 40 minutes to deplane, claim my luggage, and make my way to the last bus of the night (at 10:15 pm). Plenty of time, right? Lo and behold, my plane was delayed and luggage was coming out slower than ever. I was getting more and more nervous as the clock ticked down from a generous 25 minutes to make my bus, to 15 minutes, to 10. I had no back up plan to get home if I missed my bus, and an airport shuttle would have cost me a boatload more time and money after a long enough travel day.
At 10:05, the first bags from baggage claim finally start trickling in and mine were nowhere to be seen. Around 10:08, I called Michigan Flyer's office, frantic, to let them know I'm trying to make the bus as soon as possible, but of course their office is closed. I was just on the line connecting to their "emergency extension" when THEY CALLED ME! asking if I would still be on the bus. [Probably because I hadn't boarded on the bus according to their electronic system that drivers use to look up and update their online reservations.] I assured them that I was coming as fast as I can, please please please wait for me, and that I saw my luggage coming out already!
I ran over to the bus with my two huge bags at 10:18, and the driver was standing outside, clearly waiting for me. He greeted me with a smile, "Sorry we made you rush!" UM, WHAT? I was beyond grateful that they reached out to make sure I was coming, let the driver know, and not only that, the bus waited for me!!! I told the driver just how grateful I was that they waited for me and that I was so sorry to delay the departure. The driver just smiled, put my bags in the compartment, confirmed my name, and let me know that I was all set and could get on the bus.
I could not believe the level of service they provided and truly made my day (and week!). If it was not the last bus of the night, I would not have minded all that much waiting for a later bus (and honestly would not expect them to call to check in either). But the fact is, when it counted i.e. the last bus of the night, Michigan Flyer went beyond expectation to ensure that their customer did not get stranded at the airport. THANK YOU. read more