I agree with Adam D. that the there is usually a line at the pharmacy, but there aren't many…read morepharmacies in downtown Troy, so this is really the most convenient place to fill a prescription. The rest of the store is clean and organized, and I find that the clerks are more friendly than than those at other stores of this type. One happily went to the stockroom to get an item for me, then even asked if I needed anything else. I have found better prices on some cleaning supplies at Pfeil's, but there are good deals with the Extracare Card.

The space is disorganized and messy. The service is not on par with other CVS locations. A…read morecustomer service representative who was stocking the shelves would not allow me to move down the aisle because they were not finish stocking the shelves although there was room for me to get buy if she just shifted a bit

Slowest pharmacy anywhere. The pharmacy itself is too small and has little storage. They often…read moreare out of stock for my scripts and have to order. Both the drive-up window and instore pickup lines are long and slow. They are understaffed but even if they had enough staff there is nowhere to put them. The physical pharmacy space itself is tiny. The retail store is large; one would think that the pharmacy would deserve larger and more efficient space. The instore waiting area is not well lit. The worst thing, though, a pharmacist there told me that Eliquis and clopidogrel (Plavix) are the same thing. They are completely different drugs and act in different ways. Be careful of any advice you get from a pharmacist there.

Today was snowing in the morning. The roads are clean. The parking lot of Walgreen was NOT clean…read more It;s hard to park, hard to walk through the parking lot. Then you come to the store carrying tons of wet snow. The floors are terribly slippery. Most of the senior citizens are there, dragging their feet through the isles holding by he shelves because they are afraid to fall. What will the Walgreens do if somebody falls and sues them? There is never a person in the vicinity to ask this question.

Ever find one of those places where all great things involved in customer service come together?…read moreThis is the place. We had a unique prescription to be filled for some medical equipment and our doctor sent the script to Marra's to be filled. I reached out to them to get set up and they not only had a wide variety of options for the equipment we needed but spoke, extensively, on each of the choices so that Mr and my wife could make a fully informed decision. Not only were they informative but they were exceptionally kind, thoughtful and funny. When I went in to pick up the equipment I was blown away by the selection and the breadth of their pharmacy. It is really impressive. Never figured I'd leave a review for a pharmacy, but here I am. 10/10, they're fabulous.

Walmart didn't have my prescription - so I transferred the prescription here. They tried to tell…read moreme there was a limit on what my insurance would pay for - which was not true - and they just filled a portion of the prescription. Terrible service. Had to get a prescription written twice by my doctor and sent in again. Next time - I will stick to Walmart. I had never used Marra's before and the pharmacist was encouraging me to transfer my prescriptions here - I have 6 people in my family - so it would have been a lot. Lucky for me I didn't.

My issue was addressed right away. They gave me the shot with no time waste. I was able to make an…read moreappointment on my phone. Quick place.

As a couponer I see that most of the staff is untrained in how couponing works. They won't help if…read morea coupon beeps and there is no day manager. They are not very friendly either.

Easily found what I want. Line wasn't too long just a little bit in the way. Will definitely come…read moreback again

Pharmacy experience is problematic. Customers are allowed to line up for pharmacy and not informed…read morethat the pharmacy closes at 1:30 and standing customers are rudely told to come back later. Inexcusable.

I have been using ConnectRx home delivery service for some time…read more They have been consistently accurate, timely, courteous and very pleasant to deal with. I strongly recommend this pharmacy

great to have as our pharmacy , delivery service is a plus for sure.they call when scripts are…read moreready or refills are needed. great to deal with!

Had a prescription put in at 11am today and arrived at 4:30pm and was told prescriptions weren't…read moreready. Now have to wait another hour. This is the 4th refill this has happened too. Not Happy.

I use them today to get my booster shot. The pharmacist they gave me the shot was alright and…read morefriendly. Most staffers were ok and reasonably friendly, albeit one or two. You can usually find items in the store quickly and be on your way.

I went to the store 1/31/2025 at about 7:20 pm. I made my way over to the locked case of deodorant…read more There is a button to press to have someone come over. I waited several minutes and went up front and told an associate I needed assistance. They said they would send someone. Other people came to this aisle pressing the button waiting for assistance. at least 10 more minutes passed so I went to the service desk. I told the female at the service desk I have been waiting ( with others) for someone to come with the key. She claimed she would get someone. No one came. The apathy of these employees is digusting.

What can you say about Walmart? They have everything you need a price if you can afford. When you…read moreneed something you can always just go to Walmart and get what you need. Don't have to run to a bunch of places because this place probably has everything.

Horrible Customer Care! Absolutely no help at all when I…read morejust wanted to set-up an account. I'm switching to another Pharmacy today! (Guilderland location)

On 11/4, I called the pharmacy four times and each time a rep answered and hung up the phone. I…read moreeven called the regular store phone and when they transferred me to the pharmacy, whoever was on the phones picked up, said nothing, and hung up - as if to avoid speaking to customers. I figured I'd just refill my prescription using the automated phone line. Did that and it said my prescription would be filled by 3:45 same day. Before leaving the house, I called again to make sure it was ready before making the trip there, as I live 30 minutes away, but again, hung up on. I got to the pharmacy at 4:30 and the attendant let me know, in a very short manner, "We don't have anything here for you." I let them know the automated system said it would be ready for pick up by 3:45, to which they responded "well we need an order from the doctor." Shame on the automated system for its error in ETA and shame on the employees at the pharmacy for not answering not one of my six calls. This trip could have been prevented and I could have reached out to my doctor before their offices closed had I known. I'm going out of state tomorrow morning before the pharmacy opens and now I'll have to wait a week to pick up. Someone's needs to be educated on how to do their job, especially when they're dealing with people's medications.