Short version: Stellar service with great workers who are enthusiastic to share their knowledge and are very professional. For a synthetic oil change (0W-20), I paid $62.28 (please refer to the picture for verification). I would highly recommend this location to anyone who needs work on their car, and I definitely plan on returning again!
Pros: ****if you call ahead and ask for an estimate for known repairs, you will know exactly what you plan on paying for (for ex: oil change)****, professional, knowledgeable, will accept reservations for *almost all* services, great estimates for how long your repairs should take, you are greeted from the start and the staff work hard to ensure that you are always informed with what repairs are being done at the time and which ones may be needed sooner or later (giving both mileage vs. months)
Cons: do not accept reservations for oil changes at this time, so oil changes are first come first served (BUT! I was able to go early on a Friday morning, and was informed that it should take around 15 mins and it did!)
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Longer version: I called ahead for an estimate for an oil change and was able to speak with Kevin, the store manager, who truly made me feel as though they would take great care of my car and gave me an exact estimate for the synthetic oil change (using 0W-20) as $62.28 (a $5 discount was given as I am a new customer on my first visit!). Kevin also informed me that I would be greeted and guided throughout my entire experience.
When I arrived to the Log Cabin location, I noticed there were 2 hubs on the left hand side of the lobby and 3 on the right. I was greeted and asked about which repairs I was looking for today. I was instructed to head over to the right side where they would take care of my oil change. I did ask for Kevin to see if he was available, but I was told that Kevin was working on another car at the time. Nonetheless, I was taken care of immediately by other crew members. After filling out a new customer info sheet, my car was serviced by Glenn, the hood tech, and his co-worker, "MW" the pitt tech, who both did a great job! I chose to stay with my car during the visit, and I was astounded by the amount of information that Glenn was willing to share during my visit. He also walked me through a 2 page info packet which showed the status of many parts for my car and informed about the recommendations for now and for later along with the costs for each.
****Before finalizing the transaction, Glenn came around and showed me the dipstick for the oil and I personally was able to see that yes, fresh oil had been put in, and yes, the oil level was at the new high. This was very surprising to me as I have never had a technician at the repair location verify with me on-site that I was satisfied with my oil change (and I am guilty of pulling off to the side to personally check the dipstick myself after oil changes!) It was refreshing to see that the technicians were confident with their work and willing to show the customer prior to requesting payment!**** After paying, I was given my receipt and a guide flyer as to how to write a review too. I was guided out of the hub and out in about 15 mins!
With how well I was taken care of today, I can only thank the technicians at Log Cabin with continuing to be a customer and hoping to bring more with the well-deserved 5/5 star review! read more