We had the best experience at Raffield Tire-Master! Our 45' 5th wheel had a flat tire that would not hold air and we could not get it off the rim due to lugs getting stuck. We called them and Ashley Holman, the Assistant manager said to come right over. The mechanic - AJ could not have been nice and had a heck of time getting that tire off only to find the axle was cracked! Luckily we had a spare and he put it on. He must have been working on this for an hour at least. When we went to pay the bill Ashley said there was no charge and they were happy to help out a traveler! We tipped AJ well and were back on the road read more

Great service!!! Brandon is a cool guy and knows his tires!, nce waiting area., clean and comfortable, great selection of tires and knowledgable staff read more

We live in Atlanta but were on the way to Florida. Started having car trouble and happened upon this place just by chance. The men there immediately diagnosed the situation, fixed us up, and sent us on our way in no time. And didn't charge us a dime! We feel very blessed and will be able to make our appointment in Florida on time. Thank you, thank you! read more

Headed to Florida on vacation and my Honda Odyssey gave me a warning message of issues with "Charging System." I had to pull off at the next exit to figure out what the problem was. Advance Auto diagnosed alternator and suggested Raffield for repair. It was just on the other side of the highway. They immediately started work on it and instead of the 3-hour time quote, they were able to get it done in 2 hours, and we were back on our way to the beach! These folks were my heroes! Special shout out to Brandon and Rod for their excellent help and expertise! read more

I was briefly in Macon, fleeing Hurricane Milton. I needed my car looked over before returning to Florida. I was referred to Raffield by a local. I walked in and Adam and crew took GREAT care of me I highly recommend not only this co., but this Peake Rd. location specifically. The guys are VERY nice, very helpful, very professional. Its also a nice environment if you need to wait in the lobby. I give Adam and Peake Rd. Crew an A+++! Thanks guys! read more

I appreciate this location beyond measure!!! Before a long trip, I checked the tires, and one was showing metal on the inside. Since my vehicle has an odd tire size, I knew it was going to be an issue. I called everywhere, at least 20 places, including the dealer. The assistant manager, Tallon at the Peake Road location took it upon himself to track down a tire for me, go pick it up, and get it installed on the same day. Tallon, you are a prince among men!!! Thank you so much!!! Though I live a good ways away, I will be sure to make this my tire store. There were also 2 other individuals who walked in with an issue, and they were taken care of also, with kindness and understanding. It was truly impressive. read more

I called for a price quote after already browsing their website for available tire brands. The man on the phone first criticized the brand I asked about, then proceeded to tell me that my price range would only afford me tire brands that are "trash". These are brands that the shop sells. He proceeded to say that he does not think he will have anything in my price range that he's "willing to sell." It was a mind-blowing conversation. I found the exact tires I wanted, within the exact price range with a 60-month warranty and a mail-in rebate of $70. So, it all worked out for me, but this place needs to get it together! Let people buy what they prefer and can afford. read more

I went to the 7020 Peake road location in Macon Ga 31210 to get a oil change and was spoken to so harshly, by the store manager R Russell. This all transpired over 5 dollar discount. I have been a loyal customer for 3 years and always received the same discount for my oil change service. Today was the 1st time I experienced an issue with my discount being applied. The store manager seemed to be annoyed that the discounts were being applied and rudely advised me this would be my last time getting the discount and they had previously been applied in error. I felt as though he was being confrontational and told me my business was unwanted he was bold enough to provide me with the contact information for Corporate. I immediately went to the corporate office and spoke to Chip. Chip was a member of the HR department; he photocopied my receipt and gave me his business card he looked me in the eye and told me that behavior from Russell was "not like him" which made me feel as though he was calling me a liar. read more

Got a flat on the interstate 5 Hours from home! All these guys were super friendly, helpful and fast. Super great value while I was in a bad spot! Mind you this was thanksgiving weekend when everyone else was closed, I highly recommend them read more

Terrible customer service. No one acknowledges the people waiting. No updates during the wait. No smiles from employees.

Amazing Customer Service and repair work! This place really appreciates their customers and goes above and beyond to helI will be using Raffield Tire Master for all of my auto needs and recommend to anyone in this area! read more

I have been a customer for more than twenty years. This is a first class operation. I can not count how many nails they have removed, and tires fixed but enough to know that they are simply great. There service is prompt and on time. I have never had a problem with their business. They are simply the best business that I have dealt with ever. read more

On our way back home, and we needed to fix an issue with our car. We took it in and the problem was fixed within an hour and for a very reasonable price. Waiting room was clean and had plenty of space. Staff was professional. I would really recommend this shop to anyone who needs a quick fix! read more

While traveling thru town, my car broke down at a nearby rest area. Raffield was recommended by the night manager at a local hotel and the tow truck driver. When the shop opened, I spoke to Adam, an assistant manager who was very helpful over the phone. Adam ended up handling the situation with my car and everything was great, the car was running and there were no repairs needed. Point being, they could have charged me for something but Adam was honest. He was very patient with me and explained everything to me. I highly recommend this place. They did not take advantage of an out of town person who was in a difficult position! Thanks Adam! read more

There's a large framed article hanging on the wall in the lobby here, an interview with the owner extolling the virtues of customer service, family values and service to the community. HAHAHAHAHAHAHAAAAAA!!!!! 3 hours from home, 40 minutes to closing and a hole in our radiator hose. They wouldn't even look at it! Just told us they were very sorry that they were getting ready to close. Seriously, it would've taken them all of 5-10 minutes to fix this and they were too ready to go home to actually assist someone. Where's that community service now? Family values? Is this how you'd treat your family? We were basically just told that it was tough sh*t, they were ready for their weekend to start. Hell, we offered them extra money, tried to offer money to one of the techs to do it after hours. We actually had to go to the Lowe's behind this place to buy some duct tape to try and patch this hole so we could get 5 minutes down the road to the Advance Auto so we could replace the damn hose ourselves. I am still hot about this one. Had Lowe's not been there, had Advance not been there we would've just been screwed. read more

The worst service in the universe at the Raffield Tire Peake Rd in Macon GA location! Don't even stop there for anything and waste your time. I had my front right oxygen sensor supposedly repaired and paid cash. I honestly do declare that my Mercedes GL450 was absolutely not making any unusual noise period, when I dropped my car off on 12/31/2021 again "no noise" before I left my Benz GL450 there that morning. The same afternoon around 5pm when I picked up my SUV immediately when I started it up I heard a LOUD NOISE like a loud grinding noise. I had two Master Mechanics diagnose the cause. Now I am definitely suing for the damages in court because they are not professional or accountable and have caused expensive damaged my SUV! Also all the scams too deny this and the many lies told by their employees is way too much for any consumer to deal with. The truth and fact remains is that their mechanic caused this Compressor Pump, Right Front Air Strut and the Valve Suspension issue with the LOUD NOISE and it cost $2,500. to repair additional plus diagnostics and the court fees, etc. Somebody call Judge Mathis, for this to be exposed to the world of honest consumers that need to know the honest truth about how quickly a company can take your money, car and damage it then deny the truth and cause another dissatisfied customer to reveal their horrific experience in hopes to help someone about to make the same mistake to trust them with their transportation. I know I am not the ONLY customer who has had a terrible experience with Raffield Tire Masters in Macon, GA and I look forward to seeing them in court soon. If you don't stand UP for yourself or what the TRUTH is - you will fall for anything. PLEASE PASS IT ON! read more

I recently had two tires fall apart on me after I hit the curb, needed a tow. I met Lee at the desk who made me believe I needed to replace all 4 tires, he's real sketchy , will try and take advantage if you are a woman, tell you he is giving u a "great deal" and your car just won't work well otherwise. He must have a commission or something cause he was pretty aggressive ,then gave me attitude and wouldn't check if I had a cooling fluid leak. Everyone else was super super nice at the front desk. The mechanics did a great job and actually care about you. read more

Pulled up and a white guy with a ponytail was really nice. We needed air in our passenger van and he helped us! It's nice to find helpful employees now a days! I didn't get his name but definitely do business with them! read more

The prices are the same as going to a dealership. So why not go where the mechanics are better trained? I take my personal vehicles to the dealership. My work vehicle on the other hand has a service contract. And that means I have spent many an afternoon wondering why Raffield employees move in slow motion. They are very slow. I only go there because of my employer provided vehicle requires it in some instances. Other times, I can literally drive from the Macon area to Milledgeville, get the oil changed, tires rotated and the vehicle washed, and drive back in the same amount of time it takes Raffield on Tom Hill to change the oil. read more

Thank you for having my tire in stock and making sure it was put on today. Done within an hour of my calling them then showing up. I always get great service there. Been a customer since 2005. read more

After an alignment, my 16 year old car is as straight as an arrow.

My husband and I were broke down on the interstate. We had our vehicle towed to Raffield Tire Masters on Peake Road in Macon and we were so blessed and thankful to not only find incredible southern hospitality but smart, caring and patient front desk guys and mechanics!! It was a tough diagnosis on what was wrong but Lee and Will stuck with it, and eventually figured out what nobody else could!!!! Our car got fixed and we were back on the road to Illinois!! You guys are awesome and I highly recommend you!!! read more

Thank you Raffield Tire Master, Cliff, the entire staff & underwoods towing for putting us back on the road for our family vacation! Quick, professional, & saved the day!! Hope you all have a wonderful Holiday Season!! Thanks again, The Cameron family, from Indiana! read more

Wayne and another manager are great and I kept giving them second changes, but if they're not around its amateur hour with sketchy substitutes. After many years and numerous repeated complaints mainly about dirt/grease not cleaned up or vehicle settings changed, I just can't go back. The last straw was my PASSENGER seat reclined as far as it would go which damaged my stored sunshade. I can't figure out if they're using Good Vocation employees (which is unfair to Goodwill) or it's the Howard HS first year automotive students (which is unfair to Howard HS). I try not to be "that customer" who's so picky, nothing is every correct, but EVERY time I pick up my vehicle, I find issues, just to name a few, such as: vehicle unlocked, greasy hand prints everywhere, radio on a different station blaring at a high volume, or AC blasting. Raffield has high prices, so I'm done with additional spending to clean or replace damage. read more

typical as seen on T V manager (Bruce) on duty at shurling dr was the rudest pitiful excuse as a manager. No wonder women don't like going to auto shops. he evidently doesn t realize they are not the only store that sells tires read more

i want to give this shop a review!! i have never!!!= been treated so good!! customer service here is of the charts!! i was out of town and needed a last minute toe change all four tires might i add, and these guys the hole team but particularly k, desmith sales, he treated me like i was the president very helpful service was great and feed back was awesome!! thanks raffield for making sure i didn't have to drive 18 more hours on those tires art the last possible moment!,! 5 thumbs up!!! tastefully and thankful thomas wiley sr. read more