Javoni was absolutely amazing. From start to finish, he kept me in the loop and moved things along…read moreway faster than I expected. I was on a tight travel schedule and honestly in a bit of a panic needing my truck fixed quickly--but they really came through when it mattered most. The biggest win? They FINALLY fixed my AC. This has been an ongoing headache that multiple other shops couldn't figure out, and I was starting to think it would never get resolved. Javoni and the team actually took the time to get to the root of the issue--and now it's running perfectly. Huge relief and seriously impressive work. Highly recommend!

The technician that performed the repair on my vehicle did a piss poor job. Probably put in a cheap…read morereplacement part, and did not reassemble my vehicle correctly. Noticed some issues right away, and still finding other issues. Had my son in law contact them earlier about an issue, and per usual they didn't want to own up to it.

I recommend coming here for an oil change. Out of the three Jiffy Lubes in Macon, it's the best…read morefrom my experience. They are quick, reliable, and friendly! They have a nice waiting area with a picnic table under a tree.

Please note, this one-star rating is purely for the seemingly fraudulent manner in which this…read morelocation conducts business. I would rate the mechanic work a solid 4, and the customer service also a solid 4 (assuming they are not in cahoots with the location owner vis-a-vis usurious fees tacked onto your service). I had an oil change on the same vehicle today (8/20/25) on which I had an oil changed performed on 5/15/25. I brought my receipt from the 5/15 service to ask- it seemed a little high. When I questioned the $4.50 "Shop Supply Fee," I was told it was to dispose of oil. This seems odd, and a bit high, considering many local car shops will take your used oil for free, and that used oil is typically worth between $1.50-6.00 per gallon. The "Shop Supply Fee" on 8/20/25 had increased to $10.24. That is a 125 percent increase in a dubious (aka "bs") charge over a period of three months. The fees charged for "State" and "County" are also different, and I'm not sure how they change an annual tax rate between May and August. In other words, this location will add and change prices at their whim. The prices advertised are lower than the prices they charge. It's called "fraudulent inducement" and "detrimental reliance" under the law, but I don't have the time or desire to pursue it legally, so I figured I would warn everyone about these tactics before they go so they can make an informed decision regarding their car maintenance providers.

Amazing service and great work! Very honest knowledgeable team. 5 star customer service every…read moretime!

There is a reason this place is always slammed. They do just about anything the car needs done and…read moredo it right. They just serviced my truck and replaced the turbo coolant lines to my ecoboost f-150 King Ranch. Runs like new again. Best auto repair shop in Macon hands down. Jerry is an excellent guy up front and the owners Chris and Michelle are long time local owners. They have fixed all kinds of vehicles for me in the past with zero problems. 3000gt VR4, F-150 King Ranch, Toyota Camry, Jeep Grand Cherokee, Cadillac Escalade, this place does it all.

I had low air pressure in one of my tires; when I tried to fill them at a gas station it kept…read moredeflating. The guys here were so nice and were able to take it in right when I arrived. They told me the expected price right away and it didn't take long for them to fix it. They were super informative and didn't try to upsell me anything. Will definitely come here for any future tire needs!

I moved from Middle Georgia to Athens 3 years ago but I came back to Raffield when I needed tires…read morebecause of the great experience I have had with them over the years. I get my tire rotation (included in the purchase price), and, like today, they always work me in on short notice when I'm in town to see the grandchildren. Dale and his crew are tops in my book.

Always received excellent service here. They somehow didn't have the oil I requested and usually…read moreget, however they had the higher priced one. I went ahead and got it since I really needed an oil change. Still highly recommend this location.

They are friendly and great service. Some of the service price is half of dealership. I'll…read morerecommend here!!!!

I came here after hearing grinding in the passenger rear. My parking break came off. They could…read morehave charged me for quite a few things. Being a female I get that a lot. They were honest and that goes a long way in my book. Also I am not from here and traveling with my dog. They accommodated us no problem

I bought my tires from Firestone and when I had a slow leak in one, I brought it back for repair. I…read morealso needed to have the blower fan looked at because it had stopped working. A few hours later, both the tire and the blower fan were repaired with no problem. The service techs were very pleasant to deal with, too. I'm quite happy with the service I received.

By far, the worst buying experience I've ever had. I purchased a '21 Ford that was "immaculate"…read morebefore I got to the dealership but the sunroof headliner and inside passenger door handle were broken when I went to test drive it. They promised to fix both before we closed the deal. Now it's more than a week later and my car has been "in service" at a closer Five Star dealership, and when that dealership requested the parts my car needed, Five Star Chrysler waited until after parts orders could no longer be placed that day, then confirmed they would fix the headliner, not the door handle. The GM avoided my calls, everyone else said he was working on it, but eventually did agree to order the handle. So, the car was bought, given right back to them to fix, transferred to another dealership, and the repairs there added another week on top of that. I cannot stress enough, like most everyone else who has reviewed this place: STAY AWAY

I would give negative stars if I could. I wrote earlier not to buy from this dealership or anyone…read moreFive Star related. Then I got an email from a very sweet, efficient and concerned customer loyalty specialist, Amanda. She worked with me, the dealerships and the regional manager Patrick. So we decided to give them another chance because they told us they would make it right. After several months of communicating, we were not offered a better deal on any car than we could get anywhere. When I asked for Patrick to call or email, once again there was no response. Five Star Mazda does not care about customer service or customer loyalty. Not only do we still have a car that has many issues they couldn't and wouldn't correct without a blank check, they once again didn't do anything to make it right.