Omgosh! This young woman had awesome customer service not to mention she was very pretty. :) (I…read morestrictly prefer men btw lol) So I drive from Payday Money Centers in Orange just because the two women who were working gave me an AWFUL & CLEARLY rude customer service experience from the MIN I fn walked in! I don't fn get it! I am almost NEVER rude to ANYONE when seeking some type of retail service! Most of the time NOT even AFTER I'm shown rude & ugliness in their attitudes, tones of voice & facial expressions! So I just said forget those ugly broads! (I'm referring to their attitudes but they were both pretty UNattractive on the outside too! :/ Lol.) & I drove my car, literally running on fumes & had NO $, to this place on Chapman & prospect JUST to get good customer service! Solely due to the other chicks on Tustin St. right before Palmyra. They DEF had NO place or reason to be so mean & ugly towards me & CLEARLY don't know what giving good customer service really means! This lady working here, was very friendly & didn't show any signs that she had an ugly heart! :) She was very pleasant & kind & ACTUALLY smiled most of the time I was there! As opposed to the ugly chicks that didn't smile NOT ONCE at me the WHOLE time I was there nor did they greet me upon entering the vacant store! (except ONE other person) Thank u to the pretty lady at cool cash! Well done hun! Lol. :) U deserve a raise or award! :)

Best customer service,ive been coming here for years, always friendly and they are there to help…read moreyou with a smile..

Thank you Camille. You are so helpful and your advice and guidance was amazing. I look forward to…read moredoing business now and in the future with Fundmerica.

I received emails from Jada from FundMerica over the past year. I had finally decided it was time…read moreto get additional funding to grow my business, and I responded to her email. I was excited to hear more about what FundMerica could provide. When Jada called me, I inquired if we had worked together previously as I received funding through a similar company last year. Jada answered my questions in yes or no quick fashion which seemed defensive and not customer service friendly. I asked if perhaps I caught her at a bad time as she seemed rushed. She asked me to elaborate and I explained how her short answers didn't make me feel that I knew much about FundMerica. She confirmed that she answered the question. At this point I advised she didn't seem too keen on having my business and that I like to feel comfortable and in good terms with companies I partner with. She said that was fine and ended the call. ...Very Disappointed to say the least. This was the Opposite of Lendzi, who communicated with me as if they wanted to do business with me. To top it off, I was going to tell Jada, well let's just move forward as again, perhaps she was having a bad day. Jada was so curt and dismissive that it confirmed for me that she and FundMerica were probably not the people I want to entrust to help me grow my business. Pretty cheap lesson to learn IMHO. I am glad I learned it before we started. Please feel free to review the call to verify the interaction.

STAY AWAY! This company said I was eligible to get my student loans completely forgiven. I look up…read morethe program and it is a legit program, so I did it. I paid their $900 fee and it's been a year and nothing. They told me that it would take 1-2 years for everything to be completed. It's at the one year mark, so I called the department of education to see what was up, check up on the status, and they have no claim in my name. I called this company and cannot get anyone on the phone and all of their emails are returned "undeliverable". And my bank can't do anything about the charges because of how old they are. I'm SOL! Freaking scam artists. I am mad at them, but mad at myself as well for falling for this. I knew it had to be too good to be true.

This company is a scam. I paid them 5 payments of $233 and they have done nothing with my loans…read more The representative I spoke with made me feel like my loans were going to be taken care of and it's been 6 months and nothing! My lender is calling and still sending me delinquent letters and everytime I try to call no one ever calls me back!! I want a refund!!!

Door says hours are until 8pm. Giant neon sign says OPEN, but when I knocked on the door the…read moreemployee was incredibly rude. Said read the sign that says they're closed. So apparently the giant neon sign saying "OPEN" is not what I should read. And the hours on the door in white lettering is also what I should not read. I'm supposed to read the PAPER in a plastic sleeve for THOSE hours. She was so rude and incredibly frustrating to be treated like that. I don't know what type of people she encounters every day, but there's no excuse when the business and herself have left the incorrect hours posted and the OPEN sign on past hours. Incredibly rude!

Lady takes her time and is extremely rude. Acts like she owns the place and my husband was not…read moreappreciative pf how uptight she was despite how nice he was to her. Never coming back here, don't recommend if you're on a time crunch either. The girl will make you wait.

First rate in every way. Ive been with the credit union over 30 years and they lrovide mist…read moreservices and have many convenient branches.

I came in on Friday March 13 to put my trust on my bank accounts. I had an appointment with Kelly…read moreand she seemed like she mightne new in that job. She was pleasant,but a little unsure of how to go about it but she called someone for help a few times and it all got done. I mentioned that I had a check to deposit while I was there and she said she could handle that for me. She ran it through her machine, gave me a receipt and sent me on my way. She called back a few minutes later because she forgot to get a piece of vital info for the trust. A mistake, oh well,I gave it to her. No biggy. But then the following day Kelly called to tell me that the check I deposited was a foreign check from Canada. She says they don't accept foreign checks anymore. I explain that she gave me a receipt. She says,"yeah, that's on me. I guess I should have looked at the check." Hmmm. She tells me they reversed the deposit and now I need to come in and get the check. Confused, I ask if they have any suggestion on what my next step might be,she says "yeah, we don't accept those anymore." Three times at least. I say I understand and she says do you want me to see if they can make an exception for you? I reply in the affirmative. She ultimately sends me to a manager. I ask the manager if she has any recommendations to handle my issue. She says "we don't accept those anymore." Yes,I've heard that. Sigh. Any advice? She says I should open an account at a larger bank. I was dumbfounded. Change banks was their answer. Who says that? Move my money somewhere else? They accepted the check. This was not my mistake, it was their mistake. They did nothing to rectify it. The manager rattled off a few other things they don't do anymore and suggested having accounts at a larger bank might be the best option for me. AGAIN. I was so upset. I really loved this bank but this behavior is absurd and unacceptable. They are not the bank they once were.

I had the most wonderful experience today at this bank. The store manager, Vincent was incredibly…read morekind, positive, and helpful. I was nervous about the status of my account due to my own fault however he was able to resolve my issue and answered all of my concerns and was very informative and sweet. This is the best customer service and experience I've ever had and I must say it was such a positive experience, and I'm very thankful.

A huge shout out to Vincent for all the great info and helping me out! If I could give 10 stars for…read morecustomer service, I would!

I recently got an auto loan from Orange County's Credit Union, and the experience was excellent…read more The staff was very professional, friendly, and efficient. The whole process was smooth and fast. and they also offered a very competitive low interest rate. Highly recommend!

Horrible customer service. I went in to close my checking and savings accounts and the teller…read morecashed out my accounts and assured me that both of accounts were closed and didn't return my debit card. Now I'm getting notifications of overdraft fees for my checking account that she didn't close.

My Costco visa is issued by Citibank. I normally pay my bill in person at the branch. This is my…read moreregular branch for those payments. Easy access, lots of parking close to the entrance. Friendly staff, tellers, and supervisors. ATM in front for after hours deposits and withdrawals. I'll be returning.

Don't come to this bank trying to cash a check if you're a non member here, running into the same…read moreproblem. I don't understand you're a bank branch, there's a check drawn on your bank and you're telling people they can only cash it at certain branches. I've never heard anything like this in my life. Wells, Chase, and US bank doesn't operate like this. Waste of time and such a stupid policy.

This branch of Citibank is between my house and the 91 freeway. I stop here from time to time to…read morepay a credit card bill or use the ATM. Convenient location, seldom crowded, and easy access to and from imperial highway, la Palma, and the 91 freeway.

Thang Nguyen went above and beyond to help my dad. He cares about people. He isn't lazy. Thang…read moreprovides excellent service.  He is a caring, kind, and thorough professional. He will leave no stone unturned in his efforts to provide excellent service. Thang Nguyen is everything you could hope for in a personal banker. Ask for him. You won't be disappointed. Thang Nguyen.

Besides being rude on a regular basis. Now they're closing early…read more This branch is supposed to close at 4 PM. I got there at 3:55 and they were already locked up and wouldn't let me in. Absolutely disgusting

Barb took a frustrated customer and she honestly made my day! She is pleasant, knowledgeable and…read morekind. An exceptional human! Also loved that the manager comes to shake your hand when your done. My favorite branch.