We visited this Bank of America branch this afternoon. There was only one teller assisting…read morecustomers, while another employee behind the counter appeared to be working on something else. Since the branch was not busy and we were not in a hurry, we were happy to wait. What surprised us was what happened next. After the second employee finished what she was doing, she stepped out into the lobby. Shortly afterward, another customer entered the branch and got in line behind us. The employee greeted him warmly in Spanish, then immediately returned behind the teller counter, removed the "Next Window Please" sign, and began assisting him. At that point, we had just reached the first teller's window after waiting our turn. We couldn't help but wonder why the second employee did not open her window to assist us while we were waiting, but chose to do so only after that customer arrived. We understand there may have been a reason that was not obvious to us, and we are not making assumptions. However, from a customer's perspective, it gave the appearance of unequal treatment or preferential service. We simply hope all customers are given the same consideration and opportunity to be helped when staff are available. Thank you for taking the time to review this feedback.This version stays respectful, avoids accusations, and clearly explains why the experience felt unfair.

Why are they always closed? Need more tellers. ALWAYS have to wait. Downtown Yorba Linda just…read moredoesn't give good customer service. Guess they no longer have enough customers

The staff at this First bank Yorba linda is amazing. Very freindly…read more I want specially thank Andy Tran for his devotion and help when no one else was able to help me. Even from the corporate. He took the matter in his own hand, and solved the issue himself. It would've been very easy for him to give up, but he insisted to help me. 5 stars to him, otherwise I was ready to switch my bank. Thanks Andy for your help! Joshua

poor service Petty charges even on their own checks they charge a fee $15 to cash their own check…read morethey must be desperate I will not recommend this bank to anybody save your money use a bigger Bank like Chase, Bank of America but not this one

They need more transfer option there slow and just not an enthusiastic credit union missing so muchread more

Love this branch. I miss them being open on Saturday. With that said, the customer service is…read moreunbeatable. I always look forward to my banking experience.

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.

Had a wonderful experience here few months ago... I took too long to write this review so I totally…read moreforgot the nice gentlemen that helped my mom and I... We came in to meet a banker to help transfer name/account for my mom after my dad passed and he was super sweet about it. We felt so welcomed and appreciated him so much! He helped my mom with the whole process right before his lunch and never once we felt rushed. He also helped her getting a new check book. Highly recommend!!!!

Elizabeth Mojica was great at assisting me with the whole process. Made it easy, I went to the…read morebranch to finalize paperwork. Once I arrived, Terri help me to finalize all documents and went above and beyond. Great experience! Thank you both

Recently, I needed assistance at OCCU (YL) and Terri Lamey saw that need. She walked right over…read moreand introduced herself and offered her assistance. I was relieved as I wasn't feeling well and needed quick service that day. Terri not only assisted me with compassion and professionalism, she added a sprinkle of humor! Now that is true medicine! Thank you Terri Lamey!

My Costco visa is through Citibank. I normally pay the bill in the branch. This is the branch I…read morenormally use to pay the bill. Nice, friendly, welcoming staff are always cheerful and greet you with a smile. Love the customer service. Plenty of parking, easy access, and convenient location.

Long time Chase customer. First time working directly with a private banker. Christian B was such a…read moregreat person to work with. He was very informative and answered all my questions. He made the process very seamless. Would highly recommend this branch as it's so convenient in the Village Center in Yorba Linda with lots of parking.

After union bank was bought out by U.S. Bank this has become my regular bank. I have my mortgage…read moreand a checking account here. 2 of my kids also have accounts here so transferring funds and moving money around is convenient. The staff are friendly, welcoming, and cheerful. I pay my mortgage in person so I visit the branch at least once a month, some months more often. The branch is currently under construction so it's interesting to see what section or area the tellers and staff will be working from. But I'm sure that will be finished soon and then the lobby will be back to a standard, permanent layout.

If youre in Yorba Linda and have banking to do ; especially if you're a US BANK Customer, there's…read moreno better , thorough and thoughtful Tellers than Elizabeth and Andrew . Elizabeth and Andrew are amazing at handling anything from simple bank transactions to loans and everything in between Thank you Elizabeth Hogan and Andrew Reza for your hard work , dedication and service.

I came in on Friday March 13 to put my trust on my bank accounts. I had an appointment with Kelly…read moreand she seemed like she mightne new in that job. She was pleasant,but a little unsure of how to go about it but she called someone for help a few times and it all got done. I mentioned that I had a check to deposit while I was there and she said she could handle that for me. She ran it through her machine, gave me a receipt and sent me on my way. She called back a few minutes later because she forgot to get a piece of vital info for the trust. A mistake, oh well,I gave it to her. No biggy. But then the following day Kelly called to tell me that the check I deposited was a foreign check from Canada. She says they don't accept foreign checks anymore. I explain that she gave me a receipt. She says,"yeah, that's on me. I guess I should have looked at the check." Hmmm. She tells me they reversed the deposit and now I need to come in and get the check. Confused, I ask if they have any suggestion on what my next step might be,she says "yeah, we don't accept those anymore." Three times at least. I say I understand and she says do you want me to see if they can make an exception for you? I reply in the affirmative. She ultimately sends me to a manager. I ask the manager if she has any recommendations to handle my issue. She says "we don't accept those anymore." Yes,I've heard that. Sigh. Any advice? She says I should open an account at a larger bank. I was dumbfounded. Change banks was their answer. Who says that? Move my money somewhere else? They accepted the check. This was not my mistake, it was their mistake. They did nothing to rectify it. The manager rattled off a few other things they don't do anymore and suggested having accounts at a larger bank might be the best option for me. AGAIN. I was so upset. I really loved this bank but this behavior is absurd and unacceptable. They are not the bank they once were.

Schoolsfirst is my favorite bank, does a fantastic job for me. When I forgot online on time, I got…read morea note first, not just charge late payment right away . For my complicated HELIOC application, loan consultant Claudia M S contacted me few times for multiple reasons , then Loan processor Elizabeth A approved it in just 2 weeks! Schoolsfirst puts costumers first. Please check its new expanded office in Anaheim hills.

Be Aware Chase bank put your check on hold for 10 Business day! When I bring check to cashier they…read moretold me 3 days on hold. Of course beginning of the month I count on my pay check. Even on receipt the teller give me was 3 days on hold. The day I want to use my money I found out that CHASE bank will hold it for another 7 business days. After I spent 2 hours on the phone just waiting for them to answer. Very RUDE manager from customer service told me that CHASE BANK CAN'T DO NOTING FOR me. And we have 3 business accounts with the bank, that will be closed very soon. Very disappointed in customer service! Never come back!!!!

I had the most wonderful experience today at this bank. The store manager, Vincent was incredibly…read morekind, positive, and helpful. I was nervous about the status of my account due to my own fault however he was able to resolve my issue and answered all of my concerns and was very informative and sweet. This is the best customer service and experience I've ever had and I must say it was such a positive experience, and I'm very thankful.