Before Nations Bank's acquisition of BofA in 1998, I was already a customer…read more Sadly banking is no longer what it used to be, most banking institutions have lost the friendly client relationship people expect from bankers. My local branch is in Anahiem Hills, and like most people my banking is done outside a branch; but whenever I do need in-house service I drive to the Yorba Linda branch because everyone here is always super friendly, polite and knowledgeable. Whenever I am at the Yorba Linda branch, I remember the old banking ways. SERVICE WITH A SMILE

horrible customer service. and if I had to guess the deposits in this bank way exceed normal…read morebranches. they should have a little respect for customers

poor service Petty charges even on their own checks they charge a fee $15 to cash their own check…read morethey must be desperate I will not recommend this bank to anybody save your money use a bigger Bank like Chase, Bank of America but not this one

Ilove banking here. The customer service is incredible, specially mrs. Samaragdo and kevin. They go…read moreout of their way to help, counsel.their customers. If you want a great service, this is the bank for you. I can't thank them enough. These days it's almost impossible to find fine service, the way they offer to you. You will feel home immediately. I will never bank any other banks Thanks again from all my heart. Keep up the incredible job.

Love this branch. I miss them being open on Saturday. With that said, the customer service is…read moreunbeatable. I always look forward to my banking experience.

This is a horrible credit union. I have so many issues with this bank due to auto loan payments. I…read moredid not recommend to any one go with this bank. And this is the very cheap and silly working staff working on this bank. So pls pls do not deal this kind of institution in future.

What a complete joke... Sonny the "notary" I made an appointment and come in to get 2 simple things…read moresigned, a deed and limited power of attorney. I'm also a notary too btw. There is a verification of identity form I asked him to sign which just states my name, address and which ID, like my driver's license they verified and then the notary signs that. I buy about a house a month and have wells Fargo do the majority of my signings without any notary yet refusing to sign that, which he refused... Really annoying. He also didn't know you are able to sign the document beforehand for an "acknowledgment" form (can't for a jurat). He seems to not know what's hes doing and needs some basic training still. And I actually was planning on opening up a business line of credit with Wells Fargo. Hopefully within the next week or two. I was going to chat with him about it, And apply. Definitely not now, Wells Fargo still has a long way to go to get comparable to chase with their business acumen.

I'm a long time premier customer. Waited in line for a…read morehalf hour. Was vetted in line by manager (to ensure I was in right line). When I finally got to window, teller suggested I go outside and use ATM as she was unable to make my transaction in person. What happened to customer service?

I recently got an auto loan from Orange County's Credit Union, and the experience was excellent…read more The staff was very professional, friendly, and efficient. The whole process was smooth and fast. and they also offered a very competitive low interest rate. Highly recommend!

Horrible customer service. I went in to close my checking and savings accounts and the teller…read morecashed out my accounts and assured me that both of accounts were closed and didn't return my debit card. Now I'm getting notifications of overdraft fees for my checking account that she didn't close.

My Costco visa is through Citibank. I normally pay the bill in the branch. This is the branch I…read morenormally use to pay the bill. Nice, friendly, welcoming staff are always cheerful and greet you with a smile. Love the customer service. Plenty of parking, easy access, and convenient location.

Long time Chase customer. First time working directly with a private banker. Christian B was such a…read moregreat person to work with. He was very informative and answered all my questions. He made the process very seamless. Would highly recommend this branch as it's so convenient in the Village Center in Yorba Linda with lots of parking.

After union bank was bought out by U.S. Bank this has become my regular bank. I have my mortgage…read moreand a checking account here. 2 of my kids also have accounts here so transferring funds and moving money around is convenient. The staff are friendly, welcoming, and cheerful. I pay my mortgage in person so I visit the branch at least once a month, some months more often. The branch is currently under construction so it's interesting to see what section or area the tellers and staff will be working from. But I'm sure that will be finished soon and then the lobby will be back to a standard, permanent layout.

The absolute WORST banking experience I've ever had. It doesn't matter what time of day I go: early…read moremorning, mid-morning, late morning or afternoon, they are always SLOW. Every other bank has one line for quick deposits except this one. For a "QUICK" deposit, I have to wait a minimum of 10-15 minutes every single time. Average time is 30 minutes. Every customer that goes in when I'm there seems to want to inquire about lengthy banking questions. There needs to be a better solution to this. The tellers honestly do not know how to manage their time. It's disappointing because I live less than a mile from this bank. Now, I have to find a new location. Also, how do they not smell the horrendous mildew smell inside the bank every single day?

First rate in every way. Ive been with the credit union over 30 years and they lrovide mist…read moreservices and have many convenient branches.

I came in on Friday March 13 to put my trust on my bank accounts. I had an appointment with Kelly…read moreand she seemed like she mightne new in that job. She was pleasant,but a little unsure of how to go about it but she called someone for help a few times and it all got done. I mentioned that I had a check to deposit while I was there and she said she could handle that for me. She ran it through her machine, gave me a receipt and sent me on my way. She called back a few minutes later because she forgot to get a piece of vital info for the trust. A mistake, oh well,I gave it to her. No biggy. But then the following day Kelly called to tell me that the check I deposited was a foreign check from Canada. She says they don't accept foreign checks anymore. I explain that she gave me a receipt. She says,"yeah, that's on me. I guess I should have looked at the check." Hmmm. She tells me they reversed the deposit and now I need to come in and get the check. Confused, I ask if they have any suggestion on what my next step might be,she says "yeah, we don't accept those anymore." Three times at least. I say I understand and she says do you want me to see if they can make an exception for you? I reply in the affirmative. She ultimately sends me to a manager. I ask the manager if she has any recommendations to handle my issue. She says "we don't accept those anymore." Yes,I've heard that. Sigh. Any advice? She says I should open an account at a larger bank. I was dumbfounded. Change banks was their answer. Who says that? Move my money somewhere else? They accepted the check. This was not my mistake, it was their mistake. They did nothing to rectify it. The manager rattled off a few other things they don't do anymore and suggested having accounts at a larger bank might be the best option for me. AGAIN. I was so upset. I really loved this bank but this behavior is absurd and unacceptable. They are not the bank they once were.

I had the most wonderful experience today at this bank. The store manager, Vincent was incredibly…read morekind, positive, and helpful. I was nervous about the status of my account due to my own fault however he was able to resolve my issue and answered all of my concerns and was very informative and sweet. This is the best customer service and experience I've ever had and I must say it was such a positive experience, and I'm very thankful.

A huge shout out to Vincent for all the great info and helping me out! If I could give 10 stars for…read morecustomer service, I would!