Honestly, I had the best customer service here! Alfredo was the banker that helped me. He was very…read morenice, friendly and professional. He made sure my experience went smoothly. The wait can be long. Especially, if you walk in without an appointment. That's what I did. I waited about an hour before it was my turn. No big deal. I didn't have an appointment and knew I'd have to wait. I was able to accomplish everything I had hoped for during my visit.

Manager wrote a false note that I threatened him on my account, then called the police and made a…read morefalse police report and wasted the police's time. Obviously nothing happened won't suggest coming here, if you the manager see this I promise you that you will be held accountable for your actions (legally!) This was the branch manager, not just an employee.

Customer service is so bad my mom went to take her check and the guy working there was aggressive…read morefor no reason. He asked for two ids when last time they just asked for her drivers license. He ended up blocking her check and told her to go away instead of helping her.

Worst customer service ever. We went to get information to open a new account. A representative…read morecalled Andrea was really rude. After waiting for more than 15 min in line. When another customer and I tried to get their attention because they were chatting. She started telling us that we need to wait more. She didn't let us talk at all and she was yelling at us. We decided to leave.

So damn slow. Just going in for one transaction can take you 30 mins because they always have just…read moreone teller working...and their tellers are slow.

DON'T DO BUSINESS WITH BANK OF AMERICA !! I made the…read moreunfortunate mistake of obtaining an interest free credit card with B ob A. It has been THE WORST experience I have ever had with a credit card company. It is IMPOSSIBLE to get in touch with a live person! While on hold for ONE HOUR, I just got approved with a Wells Fargo and Citi Bank interest free credit card and plan to transfer BoA balance over. I just spent over one hour HOLDING on their ridiculous phone system only to get through to a representative that ASSURED me she would stay on the line until I was transferred to the correct department, HOWEVER, she transferred me to the "eternal black hole" phone system but this time, it was in SPANISH. LOL BofA, get it together! I will NEVER EVER in one million years, ever do business with BoA again. Wow.

I was told by customer service to visit a branch because they needed to confirm my identity since…read moresomething in their system was not matching. I went, and there were two tellers and zero bankers. I was told no one could help and to drive to the next bank. So I did, only to be told at that second back I would need to wait at least one hour to get help.

All the negative reviews are correct. My wife just need to cash an insurance check and was treated…read morehorribly. Manager Karen had a terrible attitude and does not have any manners whatsoever. Their policies sudden changed when we wanted to cash this check and was very frustrating and took 2 hours to "verify". Then wanted to get an escalation number and that took another 15 minutes to do that when the lady was obviously stalling so we would leave. This branch was very unprofessional and there employees need to be held accountable.

I use East West Bank more than 20 years, their customer services has very well kept above the…read morestandard.

Just wanted to update. The next couple days later the manager called me to apoloize and told me…read morethey found my dollar in one of the machines... At that time I was very fustrated because my dad gave me a certain amount and I had to tell him he was wrong. And course I felt really bad.. However, I'll give them one more star because they knew they were wrong but the person who through a fit at me did not apologize herself. However my dad still gives high hopes for this bank but I moved on to Chase. Even if I look young I'm still a customer. "Don't judge it's book by it's cover" Side note: The funny thing is since this is an Asian bank I thought I would get bad customer service because their may be some misunderstanding but the person who helped me was (I believe was Hispanic-American) who spoke perfect English but lacks customer service and can't even admit she was wrong.

It's not my credit union, and there's a location closer to where my parents live--I have no idea…read morewhether SchoolsFirst Federal Credit Union has any Bay Area locations--but it's fun to come here when I'm nearby to luxuriate in the fact that I can use its ATMs for free and get my cash money in fives, twenties, and hundreds. No singles, no tens, no fifties; just fives, twenties, and hundreds. The other location I've seen is also in a mall. This one is in the middle of a mall parking lot, but it doesn't share its building with any other business. It also has four outdoor ATMs, more than I've seen in a very long time. (There might be some inside as well, but I haven't been inside.) Fee-free money in denominations other than twenties is great. I wish more Bay Area credit-union ATMs did this.

Always a long line in my first review still true…read more Also Not using any ATMS at this location as they tend to eat and shred your card Resulting in having to redo all auto payments all subscriptions and bills linked to old card Basically this bank went from great to ghetto Employees are polite but honestly not a safe bank to use Looking for a new location after giving this location numerous try's Banking with schools first felt like an honor at first Extremely disappointing In 4 years of using this bank I have only had one great day at this location

I don't get to come often into this location, but every time I do, the branch is extremely clean…read moreand they always have someone upfront that is able to help. I will say that they probably should get more tellers as there is always one or two max and the location can get pretty Busy at times. However, aside from that that location is amazing. It's very convenient and they even have a safety deposit box should you ever need that service

Terrible customer service! Very disappointed! They keep you for a long time. Never recommend this…read morebranch.

This Bank of America (BofA) Branch in Anaheim went above and beyond yesterday, providing…read moreexceptional customer service. I needed to wire some money to a title company to refinance my home and when I arrived when their doors opened at 9 AM, the line was very long. When I finally reached the teller, I was disappointed to learn that she could not wire the money for me and that I needed to work with a specialist due to wire transfers requiring more time. The teller shared that since I did not have an appointment it would be an hour wait. Frustrated in hearing that news as I did not have that much time to wait, I asked to schedule the appointment in the afternoon for me to return to only learn that there were no openings in the afternoon. Now, even more frustrated, as I needed to wire the funds that day, as aske the teller what other alternatives existed and if she could check with another nearby branch and schedule me an appointment in the afternoon. At this moment, Mr. Gabriel Flores, Credit Solutions Advisor, approached me and shared that he had heard our discussion while assisting other customers and said that he could assist. He kindly squeezed me in with Ms. Mojibola Bamidele-Sadiq, Relationship Manager & Business Owner Specialist, to assist me in her office before her first scheduled appointment that morning and she was able to wire the money for me in about 15 minutes. I was so appreciative and grateful for this exceptional customer service, especially with this branch not being my primary branch. I learned through this process that many branches were closed due to the pandemic and that those that were open were experiencing unusually high demand given the economic impacts that the pandemic has had on individuals and businesses. Through their actions, Gabriel and Mojibola each demonstrated what they had communicated in that we are all in this together and that they will and are doing everything they can to assist everyone during these challenging times. As I was leaving, Mr. Francisco Arjon, Financial Center Manager, also approached me and thanked me for my business and patience. Having been a Bank of America customer for over 30 years, I can't say enough good things about this financial institution and especially this branch located at 406 N. Euclid St, Anaheim, CA 92801 and each of them and their employees: Mr. Gabriel Flores, Credit Solutions Advisor, Ms. Mojibola Bamidele-Sadiq, Relationship Manager, & Business Owner Specialist, and Mr. Francisco Arjon, Financial Center Manager.

On google it shows that the branch closes at 5PM I showed…read moreup at 4:20 and they were not willing to help me, rude customer service, worst experience, you come into the branch on very rare occasions, you should be able to get help specially if it's business hours, employees were there and said there was a seminary, no one was willing to help or even give me an envelope.

Kelly Ann Cote (branch manager) doesn't know how to run a business. I am not a Wells Fargo member…read morebut I had a Wells Fargo check. I went to cash out it to the nearest Wells Fargo from home and she was being rude saying I couldn't cash my check because the check is under my business account and I am not a member there. Mind you I was there last week and they had no problem cashing it there for a larger amount. I ended up going to a different Wells Fargo and they cashed it out again no problem. It looks like she had eyes on me since the beginning I walked in because I was Hispanic. Someone needs to have a talk with her this is not okay.

I love Wells Fargo bank. It's been my bank for many many years. I wish they would come up with a…read morewindow with the people that know exactly what they're doing. I always get caught up with the people that need statements. Don't know what or what they're doing. they should have a minimum of five minutes and then make that person stand in line again I know that'll never happen but it's just a thought. They should have an Express Lane for people that just need cash or cash a check. I don't need to stand in line with people that need statements from three years ago. Also, I wish she didn't have to make an appointment to see a banker that is ridiculous. Also, I wish that the people that were walking around asking if they could help you or just go behind the counter and help me instead of just asking me if they could help me on the other side of the counter also the banking should know their hours that they are busy nothing worse than standing in line on a Friday with 35 people in line and only two tellers. If you have to make an appointment to see a teller maybe they shouldn't make appointments during rush hours or times of the day when they're busy all hands on deck during busy hours

Not lie to me that my workers comp check would clear and they only tried to verify it for one day…read moreand the insurance is only open Monday-Friday. Caused my account to be involuntarily closed and they refuse to give me my money and want me to wait while they cleared the funds with insurance and are using the funds to cover " fees" stop playing with my money !!!

Nice people to deal with. Knowledgeable and efficient. However very few employees -- only two…read morevisible the other day. All the desks were empty, none of the financial people were there. No personal items noted. I asked if they were closing that branch. The employee said no, not that they were aware of.