Kelly Ann Cote (branch manager) doesn't know how to run a business. I am not a Wells Fargo member but I had a Wells Fargo check. I went to cash out it to the nearest Wells Fargo from home and she was being rude saying I couldn't cash my check because the check is under my business account and I am not a member there. Mind you I was there last week and they had no problem cashing it there for a larger amount. I ended up going to a different Wells Fargo and they cashed it out again no problem. It looks like she had eyes on me since the beginning I walked in because I was Hispanic. Someone needs to have a talk with her this is not okay. read more

Wells Fargo - Banks & Credit Unions Near Me - Anaheim, California

I love Wells Fargo bank. It's been my bank for many many years. I wish they would come up with a window with the people that know exactly what they're doing. I always get caught up with the people that need statements. Don't know what or what they're doing. they should have a minimum of five minutes and then make that person stand in line again I know that'll never happen but it's just a thought. They should have an Express Lane for people that just need cash or cash a check. I don't need to stand in line with people that need statements from three years ago. Also, I wish she didn't have to make an appointment to see a banker that is ridiculous. Also, I wish that the people that were walking around asking if they could help you or just go behind the counter and help me instead of just asking me if they could help me on the other side of the counter also the banking should know their hours that they are busy nothing worse than standing in line on a Friday with 35 people in line and only two tellers. If you have to make an appointment to see a teller maybe they shouldn't make appointments during rush hours or times of the day when they're busy all hands on deck during busy hours read more

Omg Sebastian was amazing he was really nice and best customer service. I had an appointment at another branch and end up at this branch by mistake, he saw me and even though he had to leave he decided to help me out. He was really really patient and got me through everything I needed. I forgot some papers I needed for my account and he even gave me time to go back home get them and come back!!! OMG I can't explain how much of a help he was he is a life saver I hope a manager well The manager Kelly sees this and promotes him to a higher rank or position he is amazing! Also Kelly the Manager was amazing and really really kind she was making sure all the representatives at the branch were helping and also doing their job! I felt in love with this Branch the attention they provide is beyond my expectations Thank you Sebastian and Kelly !!!! read more

This is for the walk-up ATM only. If you are going to an Angels game, or anything at Anaheim stadium and need soem quick cash, this location is just across the street. They have a parking lot with plenty of spaces and two nice ATM machines, which are located on the side of the building opposite the stadium. Clean machines, and a quick easy transaction. read more

I haven't banked with Wells Fargo in years but needed to access statements and check images from a closed account. First I called this branch and was told by the clueless employee that everything "just disappears" when you close an account. I know this to be patently false. Banks are required to keep records for up to 7 years, even on closed accounts. When I told him as much and asked to speak to his manager, I got "uh...she's busy right now. Can I have her call you back?". I hung up. The next day I made an appointment to come in to the bank and try again. The bank was completely empty of customers. I was met by the same guy who had answered the phone the previous day. Great. I knew it was him right away because of his unprofessional manner. I sat down with him and explained the situation and why I needed the statements. He never asked for my ID, which is scary. I could have been anyone trying to access my bank transactions. He even showed me something on his screen by saying "I'm not supposed to show you this but...". Oh okay. Very comforting. I guess account security is a joke here. Good to know. Once again, he was not able to find my information despite me giving him my account number. He called customer service and they did nothing to help. I explained to him that another branch just up the street had been able to easily access my account, so why couldn't he? He had no clear answer for that. He just...didn't know how to do that. He acted like the other branch employee must have accessed some secret backdoor of information when that clearly was not the case. "I wonder how she did that?", he asked out loud. He had no idea what he was doing. I left empty handed. 45 mins of my day wasted. After I left, I went back up the street to the other branch and yet again, employees were easily able to find and print my bank statements for me using the same exact information I gave this guy. If multiple employees at another branch knew how to do this, why didn't he? This branch needs to properly train its bankers. They are unprofessional and unhelpful. I'm glad to no longer bank with Wells Fargo but if you do, I would suggest never going to this particular branch. read more

Lazy workers, trying to get service and they say they don't have people while 2 employee doing nothing.

This branch is a joke. Just needed to close out a $0 account and there's 5 people working here and for some reason no one can help me and asked to wait wait wait it's been 15 minutes and tellers are just doing nothing. What the absolute heck... read more

I've been a good customer at this branch for almost 10 years, I've never been overdrawn, never bounced a check and have a great credit score in the 700's Due to this corona virus my business was failing so I applied for and was granted a loan from the SBA to help me through this very difficult time. The money was deposited into my account yesterday so I arrived at 9:am eager to withdraw $2000 to pay off a past due credit card and even though I had $2000 in my account the teller,Bre Evans called her manager, Elvira Flores who I've seen for many years there. They told me that they would have to call and verify that the SBA really authorized the $25,000 loan. I said "why?, I already have $2000 in my account that has nothing to do with the loan".so give me my $2000 so I can go pay my bills. Quit wasting my time because my handicapped brother is waiting in the car. Those dumbasses kept me waiting for over 45 minutes to verify that the SBA really and truly directly deposited that money. Now I don't understand why they thought I was someone to interrogate. Because the manager started asking me all kinds of questions about my business and what kind of work I did and the name etc. I was f-ing pissed . My app on my phone said available funds was over $27,000. Why after 10 f-ing years will you interrogate me and refuse to hand me my money making me and my disability blind brother wait 45 minutes for your suspicions?. After they knew how I felt about being scrutinized I demanded the entire $27,000 in cash and closed my account. I then remembered how Wells Fargo treated me when I needed a personal loan. They were quick to hand it over but the $3000 I borrowed would have cost me nearly $6000 in repayment. Im so glad I borrowed from the OCCU as quick as I could just to give Wells Fargo back the $3000 they so eagerly wanted to loan me. The Orange County Credit Union (OCCU) is the only place that has ever helped me during this epidemic they never trick or gouge me or scrutinize or question any of my large deposits. I told you as-oles at Wells Fargo that I would Yelp from the rooftops about how after 10 years of a perfect Banking record you have the nerve and unmitigated gall to make me wait 45 minutes and not handing over MY MONEY. You can kiss my you know what. WELLS FARGO. and your manager. read more

Wells Fargo - Banks & Credit Unions Near Me - Anaheim, California

Bad waiting time if you need to see a banker, 6 people behind the window and online at service with accounts. After 8-10 minutes a banker came out to help a person in front of me. So after 25-35 minutes was my turn. read more

Wells Fargo - Waiting for a banker, - Banks & Credit Unions Near Me - Anaheim, California

Busy location , but friendly staff. I like that they stay open until 6 makes it convient for alot of ppl. The employees can improve on chatting less in the back while the long grows longer . Minus 1 star for making customers wait while 3 to 4 employees chat in the back and 2 tellers working...this was my 3rd time at this location and I will update my review after the next time I am here read more

So let me tell you about the EX-cellent customer service I received today visiting the Wells Fargo branch on State College near my job. I waited a short wait bc not many customers then I proceeded to make a deposit on my business account while doing that I thought I would ask about Zelle for businesses. Eileen was so nice and explained how to get all set up on Zelle with the mobile app. Then I asked to change my e-mail on file to a more professional email. She had no problem making all of my transactions smooth she even offered to call in to get my business account added to the app. Even though I thought she might get busy and forget I was pleasantly surprised she called me about an hour later to say I was all set up for Zelle on my business account. I appreciate the above and beyond Eileen and this might be my future branch! Thank you!!! read more

One teller working. Seriously? Took 30 minutes to help 3 customers! Wtf. Get some more employees.

Their customer service is a joke. My problem was elevated to a higher level and the person did the bare minimal to help and I never heard from the people that were supposed to follow up. I will probably leave them and go to another bank. read more

Review strictly based on ATM experience- office staff was friendly. ATM DEPOSITORS BEWaRE- I went here to deposit $2000 cash in the atm and the count was off by $50. I thought I must have had less money than I thought. Well I declined the deposit and sure enough it spit out $2k. So I tried again. Second time count was off by $100 this time. I thought maybe I'll put $1000 deposit and make 2 transactions. Nope! Count was off again! When depositing cash here be aware of the count before putting in the machine or just don't deposit cash. I went in to the bank and deposited with a teller. I informed her about the issue and her replay was "yeah it's been doing that, our system has been slow" WTF!? So I wonder how many people this has happened to. Maybe put a sign on the ATM saying no cash deposits till you fix the machine. Be aware! Don't get robbed by the ATM here. read more

Upon entering the store with my shirt pulled up over my nose because I did not have a mask, I was told by two different employees that it was perfectly fine to cover my face that way, when I was called a terrorist by another employee and told to "get the F out" This branch needs a serious smack from HR. Deplorable. read more

Hate coming here. 20 to 30 min lines every time. Tellers stop taking people and walk away. Line out the door

There's never a long wait for a teller, well maybe because the bank itself is a little hard to find. It's tucked away behind ginormous trees in a big blue glass building on the corner of Orangewood and State College. The tellers are all quite friendly and help you get in and out of there quickly, can't really find any reason to complain. read more

I'm happy with this bank. Long tomecustomer. I live in Orange and it's got everything I need and customer service is always better than expected from tellers AND management. I saw and heard a rude and loud customer the other day while I was in line handled very professionally and respectfully by all parties. No chance I am changing banks. read more

I dont know about you, but I dont really want my personal banker to be unshaven, with a goatee and a Fohawk and tie hanging around your neck all loose. Every male manager and teller seemed to have the same look. I thought I was going into a club! Come on! Get your act together Wells Fargo. Please Shave your face and tone down the hair. read more

This place is pretty easy to drive by if you don't know exactly where it is (i.e., inside the big black office building on the northwest corner of St. College and Orangewood with the Wells Fargo signs). There is reserved bank parking in the parking lot, which makes parking a snap. I usually use the ATM, but on the few occasions I've gone inside, the staff has been very friendly. Bordering on creepily friendly. For two dollar bill purposes, they seem hit or miss. But had lots on my most recent trip. I left some for the rest of you. I did not ask how to get the enormous stuffed pony. I assume you have to deposit your soul. read more

I have never stepped foot inside the bank. I only use their tellers to get cash. I remember some time ago they seemed to have issues with their ATM check deposits. It seemed like it was a hit or miss when it came to depositing checks. And that got annoying for me. Although the last couple of times, even though I was a little hesitate on going there, I was able to get some checks deposited. So maybe the problem is fixed. read more

Customer Service...poor ATM placed hold on 5k funds and wouldn't remove despite having 50k in accounts. "human can't override computer" #runaround #lies spoke to 3 different people and still didn't resolve and/or call me back. The number they gave me to reach them went to automated system. Will take my banking elsewhere read more

Usually not the case, but now that they have all my business, total let down. We have at least 5 company accounts, payroll, credit card transactions, 401K and DBP with them. Since there's nothing left for them to get commissions on, there's not incentive to help. Time to move on. read more

I'm not a huge fan of Wells Fargo due to some past issues I've had. With that being said, I have to come to this bank at least 1x a month for work. I've had extremely good experiences here, better than other Wells Fargo banks I've gone to. They do a great job training their staff in customer service. read more

My local go to bank. Usually not very busy so when im off work i dnt mind stopping for whatever reason i may need. Tellers are always nice n help u get out the door quickly. Till this day i got no complaints here n glad my money safe read more

The manager there is terrible. I tried to cash my company check there and they asked me for 2 forms of ID and I provided my DL and SSC but that was unacceptable because I had tape on my SSC read more

There's nothing easy about their "EASY" online bill paying. I've been on the phone for an hour trying to get one bill set up for automatic reoccurring payments and email notifications WITHIN their own company! Cheese and Crackers! What does it take to get the WF checking account dept. to pay the WF credit card dept.! It is easier doing this to pay another company! read more

Great bank to go to! Lots of wells Fargo Banks around but not all with this kind of service! Isabel and Jaime were both extremely helpful, thanks guys! Well be back! read more

Usually, I have no problem with this branch. The employees are polite and very helpful. But today, I went in to make my car payment and the teller helping me was alright. But at the end of the transaction, she just THREW my receipt at me and didn't get even say so much as an "ok". That was it. If they read these reviews, either get your girl NAYELI some retraining or replace her, cuz she had a major bitch attitude. read more

I've payed one visit to this place. They were fast and courteous. Plenty of parking here.

Deposit money, withdraw money. Then repeat. I try to do more depositing than withdrawing, but it just never works out that way. The Automated Teller Machine, with its fancy touch screen, is great. I've never set foot inside. 5 stars for the fancy machine alone! read more

I work near this Wells Fargo and try to avoid it for the most part but when I have to go inside then I do either way. I dislike this branch because the tellers are usually messing up in particular one gentlemen with glasses. The other reason why is because the times Elena ( short Hispanic teller and the end) when she assists me she talks to me with an attitude and today I tried depositing coin I had laying around so i rolled it up which one roll was short so extra change i had loose she used to fill the roll. I had one figure and she had another one she was 3 $ short . I even broke it down ,then she starts to count back the money to me so slow as if i'm retarded or something. when she smirked at another coworker i told her she shouldn't be doing that as i also work with customer service and she should have her individual attention to the customer she smirked again and was about to make a comment and called the a.m the a.m came over i explained how this Elena teller was rude and the teller still have the nerve to walk away. SHE DEFINITELY needs retraining on the modules or in person or some type of coaching! read more

I dont even bank here and these people piss me off. I got a wire transfer from this place and it has taken three days and still my bank has not even gotten notification! This bank will not give you money in a timely manor. They will do it when its convienient for them and i am not just talking about this location. This entire bank will hold money no matter what! I really am surprised that they have stayed in business and can only expect thd reason why they are is because of all the intrest they accumulate from the money they hold. read more

I come to Wells Fargo three times a week and every time I come they have somebody greet you at the door who is very pleasant. Then you get to deal with all the tellers who all have great personalities and take exceptional care of me thanks Wells Fargo read more

Horrible customer service. Rude and dismissive to issues and no willingness to help.. wouldn't recommend to my worst enemy.

These Big Banks do not care about people. the will not cash any check unless you are a member. even if its one of there checks . Really.

Neha is amazing, incredible, with a dash omg I can't believe she is real live girl. She is very polite, educated, and made my experience memorable. Thank you Neha. read more