I ordered a sweater and had it delivered to this store. I ended up trying it on and not liking the…read morefit (I have muscular arms that are also fat) so I returned it before I left. Everyone was very nice and helpful!

Special shout out to STACY from J.Crew Factory, Northborough location! I am not sure if you will…read moresee this Stacy, but you are one of the most helpful people I have come across in a while! I went in to the store with 2 asks - 1. Return/ exchange a specific belt (children section) with a bigger size. Stacy was kind and professional enough to help me with the process - nothing exceptional on her part in terms of addressing the request, right? But what makes it special is how she made me feel! She is an absolute star!! 2. Exchanging a kid's dress (NWT, still on the hanger) that was out of the return window and probably a discontinued style. I wasn't too optimistic about my options but Stacy went out of her way to not just help me look for a similar style in the right size, but also got the required approvals to initiate my return, which I was totally not expecting tbh! I hope the management knows they have found the right staff and should do everything to keep you! Thank you Stacy - you are amazing!!

" Great establishment it's a big selection; and just fashionable items ; very impressed "…read more So this store Ann Taylor has some beautiful pieces. . The prices are not bad . I have pieces from here I washed and they are still good . The colors have not faded or anything . The service is attentive and the vibe is warm and welcoming. I definitely will Come back . They had a few things on sale , so got some deals .

I like this store and Ann Taylor in general because they have a good selection of clothing for both…read morework and casual wear. And most importantly they have a petites section with almost the same extensive selection as the regular section. So for all those petites out there this a good store /brand to shop at and I also find great deals in the clearance section. I've been shopping at Ann Taylor for years now - used to go to the one in Arsenal mall in Watertown before they closed. Now I go to this one although I feel sometimes that the prices are a bit higher here because it is in the Chestnut hill mall which is an upscale mall. There is also a Loft store in this mall and I like that store as well. Today I went to the store to return some clothes that I bought online during the Black Friday and Cyber Monday shopping spree. Service was great, the lady who helped me at the register was great and processed all the returns no problem- very easy. One thing to remember is that it's a 30 day return unlike some other stores that give you longer to return items. Overall like this store and especially the service!

Imagine a place for men that are larger than normal that has great quality clothes with style AND…read moreactual-get ready for it-customer service! Yes, people friendly and helpful! Its real and while I really have no other clothing store options, I'm really grateful and glad that there is a store such as this. This guy Connor helped me out. Totally cool cat. Hes the guy with cowboy boots and a sweet mustache. You'll know him if you get to meet him. Anyways, he was super friendly and helpful like all of the staff every time I shop here and I appreciate it. He helped size me properly and helped with an exchange. It really is a great store if you are an XL or bigger. Or, you just want to feel like someone actually notices you. Enjoy.

I was in a rush to go to a party and needed a belt. I called DXL on my way and asked Robert to have…read morea selection of black belts to choose from sized 46-48. I arrived and had 4 belts waiting for me at the counter, great selection and I went with the Columbia belt at $40. Perfect. Paid for it and was on my way in just a couple minutes.

Bad cashiers service , came here today . The store have no customer, the girl help me very nice ,…read morethe handsome cashier with shaved eyebrows don't know how to do customer service at all , cool face , unhappy

The customer service staff by the register and the care free manager on duty on July19th can both…read moreuse a customer service refresh. Every action to process a transaction seems to be a bother with heavy attitude. Merchandise is also thrown around with complete lack of care. Overall, a lackluster customer service experience that limits the chances of any repeat visits.

Company store tucked into a moderately upscale shopping center (Wayside) carrying a mix of new…read morearrivals, seasonal transition and sale/clearance offerings. So a bit hit or miss if you are looking for a particular style or size. Staff is extremely friendly and not pushy (thank goodness!)

Employees are friendly . The selection varies with season . Normally you don't find bright colors…read moreon the sale only regular prices. Should have more colors

Talbots is my favorite store, and as another Yelper said, each location can really be "make or…read morebreak" by the employees (I'm talking to you, Wellesley Talbots!). However, the Natick store is great: not huge, but clean and organized, friendly ladies who are happy to check stock for you and they did a great job with my order that I did online and selected for curbside pick-up. I suppose I could have called from my car, but I also wanted to see what was in store that I may have missed online (and I do feel badly having someone run out to bring me something).

I had a horrible experience a few years ago. I was trying on some clothes and the lady working…read morethere YELLED AT ME. I was cryibg for the whole day.

This location seems quite overstaffed and exclusively hires the most awkward people around the…read moreplanet to follow you around the store, asking if you're still ok since 90 seconds ago when they last asked. Also if the product you're buying is on sale online they won't tell you so make sure to do your research before buying. Otherwise the assortment is good and the store always clean!

Poor service ! I went to the J Crew store in Westwood Ma. They were not friendly, did not say hello…read morewhen entering the store and didn't ask if I needed help with anything. The customer service was horrible ! I will not be returning there.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to…read morediscuss the second star first. Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn't have what I wanted but they were charming and friendly all the same, and although I didn't really go into Neiman enough to review then, I want to give credit where it is due. This weekend, however, I was on a mission. And that mission was shoes. (Granted, it's often my mission, I even have a blog about shoes.) I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don't want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-a-thon. I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus. The "gentleman" in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn't expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I'm right here. It was a very "Pretty Woman" moment. I looked over to him and the look he shot back at me felt like disdain. This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men's where my shopping companion was having a much friendlier experience and told him the story. For shame, Neiman Marcus, for shame. Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet? Anyway, I won't be back. Ever. PS Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair. (In other news, I CLEANED UP at Nordstrom.)

Neiman Marcus at the Natick Mall is a exceptional location. We do not have a Neiman Marcus outside…read moreof the Natick Mall and Boston for the entire state of Massachusetts. For this reason, it is a long drive to get to Natick and shop there. It was well worth it, we were warmly greeted by a very attentive Victoria in the fragrances section. We went in knowing exactly what we wanted although she insisted that we keep a open mind and try the scent of other *creed* scents. We tried them, and were pleasantly surprised as to the variety. Victoria was excellent, engaging, and courteous. Customer service is difficult, Neiman Marcus clearly has the training down as i did observe all other representatives performing the same routine with lots of attention and quality. Previous reviews and lower star reviews have a common theme, and it is that the person feels as if net-worth dictates treatment. That the representative or the staff must cater to your arrogance level. "I have this, i spend this, therefore you should treat me better than anyone else" It's absurd and toxic to the community.